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Csat Jobs in California (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals. This is a high-ownership role with exposure ...

FASHIONPHILE

CX Analyst

Carlsbad, CA · On-site

Own CSAT and NPS measurement across core journey moments (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, significance testing, and ...

Fashionfile

CX Analyst

Carlsbad, CA · On-site

Own CSAT and NPS measurement across core journey moments (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, significance testing, and ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

This role owns the service operating system: service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

This role owns the service operating system: service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client ...

FASHIONPHILE

CX Analyst

Carlsbad, CA · On-site

Own CSAT and NPS measurement across core journey moments (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, significance testing, and ...

Lanspeed

Service Manager

Camarillo, CA · On-site

$60K - $120K/yr

This role owns the service operating system: service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client ...

Allen's Healthcare

Home Health Aide

Los Angeles, CA · On-site

$15.50 - $20.25/hr

Home Health Aide * productivity: Time logged/Case durationquality: CSAT on closed casesefficiency: # of cases in Reported > 8 hours AND last updated > 7 days * Time In Reported > 8 Hours Last Updated ...

Fashionphile

Data Analyst, CX

Carlsbad, CA

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

Fashionphile

CX Analyst

Carlsbad, CA · On-site

Own CSAT and NPS measurement across core journey moments: (post-purchase, post-appointment, post-quote acceptance, post-payout, post-service), including trend analysis, statistical significance ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support development of internal tools that increase agent and team efficiency * Help standardize tooling and ...

Kikoff

CX Strategy Manager

San Francisco, CA

Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales * Lead development of internal tools that significantly improve ...

SAMYANG AMERICA INC

Manager, Customer Experience

Brea, CA · On-site

$100K - $122K/yr

The Manager, Customer Experience owns service and order-management strategy, sets escalation processes, and is accountable for service levels, fill rates, and customer satisfaction (CSAT). This role ...

TrueMed Inc

Customer Experience Lead

Los Angeles, CA · On-site

CSAT, volume, response times, resolution quality, and customer reviews. Own customer escalations as needed; partner with Merchant Success and Product teams to ensure customers receive clear ...

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Showing results 1-20

All JobsCsat JobsCsat Jobs in California

Csat information

See California salary details

$43.1K

$101.6K

$163K

How much do csat jobs pay per year?

As of Aug 11, 2026, the average yearly pay for csat in California is $101,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,492.00 and $163,041.00 per year, depending on experience, location, and employer.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.
What are popular job titles related to Csat jobs in California? For Csat jobs in California, the most frequently searched job titles are:
What job categories do people searching Csat jobs in California look for? The top searched job categories for Csat jobs in California are:
Csat jobs near you
Infographic showing various Csat job openings in California as of August 2026, with employment types broken down into 89% Full Time, 4% Part Time, 2% Temporary, and 5% Contract. Highlights an 75% Physical, 6% Hybrid, and 19% Remote job distribution, with an average salary of $101,646 per year, or $48.9 per hour.

Sr. Software Engineer, AI Driven Survey & CSAT Platform

Tesla

Fremont, CA • On-site

$134K - $177K/yr

Full-time

Re-posted 26 days ago

Tesla rating

8.5

Company rating: 8.5 out of 10

Based on 681 frontline employees who took The Breakroom Quiz

1st of 44 rated automakers

Job description

Job Summary:
Tesla is seeking a highly motivated Sr. Software Engineer with expertise in Full Stack Application development and hands-on experience with AI/ML technologies to join their small, high-performing team. The role involves building scalable software systems for an AI-Driven Customer, Employee, and Supplier CSAT platform, while mentoring engineers and contributing to system architecture and design.
Responsibilities:
• Deliver high-quality, maintainable code that addresses real-world contract processing challenges
• Develop workflows that leverage AI to improve operations
• Implement and integrate semantic search techniques and vector embeddings to enhance system capabilities, champion their usage to ease developer cognitive load, and embed them into workflows to improve operational efficiency as part of real business requirements
• Contribute to system architecture and design, especially where AI, automation and operational scale intersect
• Mentor engineers and uphold global standards of excellence in software craftsmanship
• Prioritize robust, production-critical systems with strong validation, monitoring, and support mechanisms
• Collaborate cross-functionally to ensure solutions align with system design, operational needs and end-user impact
• Stay up to date with the latest trends and technologies in the software engineering industry to identify new opportunities and drive innovation
Qualifications:
Required:
• Degree in Computer Science, Computer Engineering, or equivalent experience, with a minimum of 4 years of professional software engineering experience in full-stack application development
• Hands-on experience with large language models, AI agents, prompt engineering, semantic search, vector embeddings, and RAG pipelines using platforms such as OpenAI, HuggingFace, LangChain, or LlamaIndex
• Mastery of object-oriented programming (C#, Java, Python, or C++) with proven proficiency in building scalable RESTful and GraphQL APIs using frameworks such as .NET Core, Spring Boot, or Django
• Experience designing dynamic survey/feedback engines with branching logic, multi-channel distribution, and robust ETL pipelines integrating with enterprise systems (CRM, HRMS, ERP); proficient in both SQL and vector databases.
• Ability to build real-time dashboards, sentiment analysis pipelines, and AI-powered insight engines that surface CSAT trends, NPS scores, and actionable recommendations across customer, employee, and supplier segments
• Familiarity with front-end technologies including React, Angular, HTML, JavaScript, and CSS to support full-stack delivery and seamless survey module embedding across enterprise portals
• Experience architecting high-throughput, multi-tenant SaaS platforms with RBAC, ensuring platform reliability during peak feedback cycles while adhering to data privacy regulations (GDPR, CCPA) and anonymization best practices
• Proficiency in rigorous software development practices including version control, code reviews, CI/CD pipelines, monitoring, logging, and A/B testing frameworks to continuously optimize platform performance and survey response quality
• Excellent interpersonal and communication skills with a demonstrated ability to lead technical initiatives end-to-end — from concept and architecture through production deployment — within a collaborative, high-performing team environment
Preferred:
• Experience with Clickhouse and PeerDb will be plus
• Familiarity with UI languages is a plus
Company:
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions. Founded in 2003, the company is headquartered in Austin, USA, with a team of 10001+ employees. The company is currently Late Stage.

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