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Csat Jobs in Georgia (NOW HIRING)

QXO

Director, Customer Experience

Atlanta, GA

Review performance against CX KPIs including CSAT, NPS, resolution time, and first contact resolution Continuous improvement and Operations Excellence alignment * Partner with the Operations ...

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

$15.50 - $20.25/hr

Monitor CSAT responses and review neutral or negative feedback to ensure customers are contacted for additional information, clarification, or to address the concern when appropriate to ensure the ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Review performance against CX KPIs including CSAT, NPS, resolution time, and first contact resolution Continuous improvement and Operations Excellence alignment * Partner with the Operations ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Review performance against CX KPIs including CSAT, NPS, resolution time, and first contact resolution Continuous improvement and Operations Excellence alignment * Partner with the Operations ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT Score > 96% 100% Compliance TAP training goals Powered by JazzHR ZhRWSoua9G

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Five Below

Support Lead Part Time

Ellijay, GA · On-site

Responsible for achieving CSAT score goals provided by the District Manager * Responsible for leading Front End Operations * Training the staff on the High Fives of Customer Service * Ensures that ...

Five Below

Support Lead PT

Douglas, GA · On-site

Responsible for achieving CSAT score goals provided by the District Manager * Responsible for leading Front End Operations * Training the staff on the High Fives of Customer Service * Ensures that ...

Five Below

Customer Experience Manager

Brunswick, GA · On-site

Responsible for achieving CSAT score goals provided by the District Manager * Responsible for leading Front End Operations * Training the staff on the High Fives of Customer Service * Ensures that ...

Five Below

PT Support Lead

Brunswick, GA · On-site

Responsible for achieving CSAT score goals provided by the District Manager * Responsible for leading Front End Operations * Training the staff on the High Fives of Customer Service * Ensures that ...

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Showing results 1-20

All JobsCsat JobsCsat Jobs in Georgia

Csat information

See Georgia salary details

$34.2K

$80.8K

$129.5K

How much do csat jobs pay per year?

As of Aug 18, 2026, the average yearly pay for csat in Georgia is $80,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,735.00 and $129,547.00 per year, depending on experience, location, and employer.

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are popular job titles related to Csat jobs in Georgia?

For Csat jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Csat jobs in Georgia look for?

The top searched job categories for Csat jobs in Georgia are:

Csat jobs near you
Infographic showing various Csat job openings in Georgia as of August 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 71% Physical, 6% Hybrid, and 23% Remote job distribution, with an average salary of $80,764 per year, or $38.8 per hour.

MS Dynamics 365 + Power Platform Architect

Tror AI for everyone

Atlanta, GA • On-site

Contractor

Re-posted 13 days ago

Job description

Role: MS Dynamics 365 + Power Platform Architect (Contact Center)
Location: Atlanta, GA (Onsite)
Experience: 14+ Years
Job Type: Contract/W2
Duration: Long Term

Must-Have Skills

  • Strong experience in MS Dynamics 365 Contact Center / Customer Service module (MANDATORY)
  • Expertise in Power Platform:
  • Power Apps
  • Power Automate
  • Power BI
  • Hands-on experience in Contact Center / Call Center environments
  • Experience with chat, messaging, and email channels
  • Exposure to AI / Copilot / Virtual Agents
  • Copilot Studio (Nice to have)

Role Summary

Looking for a senior, hands-on architect to lead digital contact center transformation using MS Dynamics 365 and Power Platform.

This role is business-outcome focused, not just technical—driving:

  • Better customer experience (CSAT)
  • Reduced call volume (self-service / bots)
  • Improved efficiency & cost

Key Responsibilities

  • Own end-to-end digital contact center (chat, email, messaging)
  • Define and implement AI, Copilot, and automation strategy
  • Design and evolve Dynamics 365 contact center platform
  • Act as onsite advisor to business & tech teams
  • Drive integrations and enterprise solutions

Required Experience

  • 5+ years in digital contact center solutions
  • Hands-on with Dynamics 365 Customer Service / Omnichannel
  • Experience with:
  • AHT (Average Handle Time)
  • CSAT
  • Call deflection / containment
  • Strong background in:
  • Conversational AI / chatbots
  • Automation & self-service solutions
 

Thanks & Regards
Nikhila Gujjarlamudi
ngujjarlamudi@tror.ai
LinkedIn: linkedin.com/in/nikhilagujjarlamudi