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CSAT Solutions

Sr. Quality Engineer

Houston, TX · On-site

$84K - $114K/yr

CSAT Solutions is seeking a highly skilled Senior Quality Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops, main ...

CSAT Solutions

Program Manager 2

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Program Manager 2

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Program Manager 2

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Sr. Quality Engineer

Houston, TX

$84K - $114K/yr

CSAT Solutions is seeking a highly skilled Senior Quality Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops, main ...

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Csat information

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

What are CSAT roles?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) Analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What are some common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.
More about Csat jobs
What cities are hiring for Csat jobs? Cities with the most Csat job openings:
What states have the most Csat jobs? States with the most job openings for Csat jobs include:
What job categories do people searching Csat jobs look for? The top searched job categories for Csat jobs are:
Csat jobs near you
Infographic showing various Csat job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution.
Sr. Quality Engineer

Sr. Quality Engineer

CSAT Solutions

Houston, TX • On-site

$84K - $114K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

CSAT Solutions is seeking a highly skilled Senior Quality Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops, main logic boards (MLB), and LCD assemblies. The ideal candidate is detail-oriented, process-driven, and passionate about continuous improvement in a high-paced technical environment.
Role and Responsibilities
  • Develop, apply and maintain quality requirements of products during process design through production
  • Performs statistical analysis of processes, through the use of trend charts, control charts, Pareto diagrams, and fish bone diagrams for application in continuous improvement efforts
  • Performs reject analysis and reject verification to provide feedback to Operations and Engineering for the purpose of process improvement
  • Provides special testing, process capability studies, repeatability studies and equipment correlations as required
  • Prepares instructions and procedures for use by cross-functional teams in inspecting products for mechanical and aesthetic criteria, and for use in training
  • Works on New Product Project teams to provide for smooth transition of New Products into the regular manufacturing process
  • Consults with cross-functional teams to initiate product improvements
  • Implements and facilitates of continuous improvement activities in all areas o the business
  • Recommends process and/or design improvements including: developing and maintaining new failure analysis methods, corrective actions suggestions, material and component analysis and suggestions of change
  • Manage multiple projects at once; plan, arrange, organize and projects, and communicate status to internal and external stakeholders.
  • Leverage industry trends to proactively identify issues and opportunities to implement improvements
  • Cross train across business units in quality standards and methodologies
  • Mentor engineers and others in quality methodologies
  • Responsible for meeting ISO 9001 and/or other quality system requirements in their department
  • Other duties as assigned

Skills, Education and Training
  • Bachelor's Degree in related field required
  • 5 or more years of demonstrated success in a similar position;
  • Proficient English abilities required
  • Email and written messaging with intermediate Excel knowledge
  • Working knowledge of statistical process control and experimental design concepts
  • Excellent knowledge of tools and methods related to inspection and analysis (prefer computer environment)
  • Proven experience in successful problem solving
  • Excellent time-management skills
  • Preferred certifications: Certified six sigma black belt, CQE
  • Preferred training and certifications: IPC-610, IPC7711/7721

Working Conditions and Essential Abilities & Functions
  • Position is based at CSAT Solutions' Houston facility.
  • Requires standing, walking, and working in a production/repair environment for extended periods.
  • Must be able to lift up to 25 lbs occasionally.
  • Regular exposure to electronic components, ESD-protected areas, and repair tools.
  • Standard Monday-Friday schedule with occasional overtime as required by business needs.

Benefits
We value the well-being of our employees and their families. As part of CSAT Solutions, you'll enjoy a comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off (PTO)

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
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CSAT SOLUTIONS logo

About CSAT SOLUTIONS

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1992

Social media

Twitter

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