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CSAT Solutions

Finance Director

Houston, TX

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions LP

Computer Test Operator

Houston, TX · On-site

$17.50 - $21.50/hr

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Sr. Quality Engineer

Houston, TX · On-site

$84K - $114K/yr

CSAT Solutions is seeking a highly skilled Senior Quality Process Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops ...

CSAT Solutions

Sr. Quality Process Engineer

Houston, TX · On-site

CSAT Solutions is seeking a highly skilled Senior Quality Process Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops ...

CSAT Solutions LP

Warehouse Clerk

Houston, TX · On-site

$15.25 - $18.50/hr

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Sr. Quality Engineer

Houston, TX · On-site

$84K - $114K/yr

CSAT Solutions is seeking a highly skilled Senior Quality Process Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and performance of laptops ...

CSAT Solutions LP

Process Engineer II

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions LP

Finance Director

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions LP

Process Engineer II

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

Csat Solutions

Sr. Quality Process Engineer

Houston, TX · On-site

$80 - $100/hr

Senior Quality Engineer CSAT Solutions is seeking a highly skilled Senior Quality Engineer to join our Quality Engineering team. This role will focus on ensuring the quality, reliability, and ...

Csat Solutions

Automation Engineer

Houston, TX · On-site

$80 - $100/hr

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Electrical Engineer

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Electrical Engineer

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions LP

Program Manager 2

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

CSAT Solutions

Engineering Manager

Houston, TX · On-site

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly ...

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Csat information

What is a CSAT role?

CSAT roles refer to positions focused on Customer Satisfaction (CSAT), which involves measuring and improving how happy customers are with a company's products, services, or support. People working in CSAT typically collect feedback, analyze satisfaction data, and implement strategies to enhance the customer experience. These roles are common in customer service, support, and success teams and are crucial for maintaining high customer retention and loyalty. CSAT specialists often collaborate with various departments to address issues and drive continuous improvement.

What are common challenges faced by professionals working in Customer Satisfaction (CSAT) roles, and how can they address them effectively?

Professionals in CSAT roles often encounter challenges such as managing high volumes of customer feedback, addressing negative responses constructively, and ensuring timely follow-up on issues. These roles require strong communication skills and the ability to remain empathetic and solution-oriented, even in the face of criticism. Successful CSAT professionals leverage data analysis tools to identify trends, collaborate closely with customer service and product teams, and prioritize continuous improvement to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction (CSAT) analyst, and why are they important?

To thrive as a Customer Satisfaction (CSAT) Analyst, you need strong analytical skills, attention to detail, and experience with customer service metrics, typically supported by a degree in business, marketing, or a related field. Familiarity with data analysis tools like Excel, survey platforms, and CRM systems is commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret feedback and collaborate with various teams. These skills are crucial for accurately measuring customer satisfaction and driving improvements that enhance overall customer experience.

What is the difference between Csat vs Customer Service Representative?

AspectCsatCustomer Service Representative
Required CredentialsOften none or basic certificationsHigh school diploma; sometimes additional training
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Industry UsageCustomer satisfaction measurement roleDirect customer interaction role
Search/Comparison IntentUnderstanding customer satisfaction metricsCustomer support jobs, roles in customer service

Csat (Customer Satisfaction Score) is a metric used to evaluate customer satisfaction levels, often collected through surveys. A Customer Service Representative (CSR) is a role responsible for directly assisting customers. While Csat measures the quality of service provided, a CSR is the individual delivering that service. Both are integral to customer service but serve different functions within the industry.

More about Csat jobs

What cities are hiring for Csat jobs?

Cities with the most Csat job openings:

What states have the most Csat jobs?

States with the most job openings for Csat jobs include:

What job categories do people searching Csat jobs look for?

The top searched job categories for Csat jobs are:

Csat jobs near you
Infographic showing various Csat job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Finance Director

Houston, TX

CSAT Solutions
Computer and Peripheral Equipment Manufacturing • 1 - 5K employees
Learn more about CSAT Solutionsexternal

Full-time

Re-posted 13 days ago

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

We are currently seeking qualified candidates to fill the role of Director of Finance

Role and Responsibilities

  • Lead team in providing analysis, reporting, and explanation of actual results and variances to budget/forecast
  • Lead reporting to parent organization, auditors, and others as needed
  • Semi-annual budgeting leadership and coordination, including full P&L, BS & CF
  • Monthly forecasting responsibilities, including full P&L, BS, & CF
  • Support strategic business initiatives, including financial analysis, reporting, and recommendations
  • Identify and communicate areas of variance from plan/forecast that require management attention and action
  • Lead projects that advance the company's reporting and analysis, including compliance reporting: SEC, SOX etc.
  • Support reporting system enhancements
  • Ad-hoc reporting and analysis for various internal customers to address current business requirements
  • Perform due diligence analysis of investment opportunities, including acquisitions, facilities investments, etc.

Education, Training and Skills

  • Certified Public Accountant (CPA), Chartered Financial Analyst (CFA) and/or an MBA
  • Degree in Finance, Accounting, Business, Data Science or a related technical field
  • Experience in management consulting (Big 4, strategy, operations consulting firms)
  • Excellent working knowledge of MS Office with advance skills utilizing Microsoft Excel and Great Plains accounting software
  • Ability to research and identify problems, develop proposals, conduct analysis independently and in collaboration with others.
  • Ability to problem solve and work independently.
  • Able to prioritize tasks and work productively with organizations outside of the Finance Department.
  • Ability to work with limited supervision

Working Conditions and Essential Abilities & Functions

  • Warehouse environment (may not be climate-controlled)
  • Occasional standing, crouching and stooping
  • Frequent sitting, reaching and twisting
  • Occasional lifting, carrying, pushing and pulling up to 50 lbs.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status

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CSAT SOLUTIONS logo

About CSAT SOLUTIONS

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1992

Social media

Twitter

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