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Credit And Collections Representative Jobs (NOW HIRING)

Wolter, Inc.

CREDIT/COLLECTIONS REP

Brookfield, WI · On-site

We are actively seeking a dynamic Credit/Collections Rep to join our growing team at our Brookfield location. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned ...

Wolter, Inc.

CREDIT/COLLECTIONS REP

Brookfield, WI · On-site

We are actively seeking a dynamic Credit/Collections Rep to join our growing team at our Brookfield location. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned ...

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Credit And Collections Representative information

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How much do credit and collections representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for credit and collections representative in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $25.48 per hour, depending on experience, location, and employer.

How does a Credit and Collections Representative typically interact with other departments within a company?

Credit and Collections Representatives frequently collaborate with departments such as Sales, Customer Service, and Finance to resolve payment issues and ensure smooth account management. They may work closely with Sales to verify customer creditworthiness before approving orders, and with Customer Service to address client disputes or concerns that impact payments. This cross-functional teamwork helps maintain positive customer relationships while safeguarding the company’s financial interests. Effective communication and coordination are key skills for success in this role.

What does a Credit and Collections Representative do?

A Credit and Collections Representative is responsible for managing a company's accounts receivable by evaluating credit applications, setting credit limits, and following up with customers to ensure timely payment of invoices. They review customer payment histories, resolve billing disputes, and negotiate payment arrangements when necessary. Their goal is to minimize bad debt and maximize cash flow for the organization, while maintaining positive relationships with clients.

What are the key skills and qualifications needed to thrive as a Credit and Collections Representative, and why are they important?

To thrive as a Credit and Collections Representative, you need a solid understanding of accounting principles, credit analysis, and collections procedures, typically supported by a degree in finance or business. Familiarity with accounting software, ERP systems, and credit management tools is essential for tracking receivables and managing accounts. Strong negotiation, communication, and problem-solving skills help you build rapport with clients and resolve payment issues efficiently. These skills are crucial for minimizing financial risk, maintaining cash flow, and fostering positive client relationships.

What is the difference between Credit And Collections Representative vs Accounts Receivable Clerk?

AspectCredit And Collections RepresentativeAccounts Receivable Clerk
CredentialsHigh school diploma; some roles prefer experience in credit or collectionsHigh school diploma; basic accounting knowledge often preferred
Work EnvironmentOffice setting, often interacting with clients and finance teamsOffice setting, focused on data entry and invoice processing
Employer & Industry UsageFinancial institutions, credit companies, retail, and service industriesBusinesses with invoicing needs, including retail, manufacturing, and service sectors

While both roles involve financial processes, a Credit And Collections Representative primarily manages customer credit evaluations and collection efforts, whereas an Accounts Receivable Clerk handles invoicing, payment processing, and maintaining accounts receivable records. The former focuses on recovering owed funds and assessing credit risk, while the latter ensures accurate recording of transactions. Both roles are essential in managing a company's cash flow but differ in responsibilities and daily tasks.

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Credit And Collections Representative jobs near you
Infographic showing various Credit And Collections Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,018 per year, or $23.6 per hour.
Credit Collections Representative

Credit Collections Representative

Hennepin County

Minneapolis, MN

$46K - $61K/yr

Full-time

Posted 10 days ago

Hennepin County rating

8.2

Company rating: 8.2 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

223rd of 668 rated public administrative organizations

Job description

Description NorthPoint Health and Wellness Center is seeking a Credit Collections Representative to partner with patients, collection agencies, and insurance companies to secure payment for healthcare services provided. Learn more about NorthPoint Health & Wellness Center here. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.

For more information visit employee referral program. Find us here at upcoming career fairs. Location and hours: This position is hybrid and will be performed both on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN 55411, and remote as job duties require.

Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin

New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. About the position type: This is a full-time, benefit-earning position.

This position is internally classified as a Credit Collections Representative. Click here to view the job classification specification. In this position, you will: Interview patients/clients, family members, employers, governmental units, and/or medical payment programs, in person or by phone; gather/update patient information; complete appropriate forms; determine financial responsibility and/or identify sources of payment for services rendered.

Respond to customer inquiries from incoming calls and correspondence; deliver an explanation of patient account inquiries and resolve issues related to patient accounts. Work with patients/clients to establish standard payment arrangements or assist in arranging acceptable payment plans. Review patient/client accounts to verify financial resources and initiate actions to establish payor funding sources and maintain accurate patient/client records.

Maintain and build relationships with payors such as health maintenance organizations and collection agencies and with patients who are awaiting coverage from medical assistance or other public programs. Address patient issues that ensure the best long-term and short-term solutions. Post medical/dental patient account payments and adjustments, process account transactions, and resolve billing problems using Epic and Dentrix computerized billing software.

Need to have: Two or more years of clerical experience involving the obtaining and evaluating of financial or closely related information. Nice to have: Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing. Experience: With financial counseling with delinquent patient accounts for dental services.

Working with dental billing systems and/or electronic medical records systems. Using various computer programs such as Microsoft Office, Epic, and Wisdom. Ability to: Communicate and respond to inquiries; requiring effective interpersonal skills and ability to interact with patients to explain payment policies and persuade patients to settle account balances.

Work independently with minimal supervision within a team setting and be supportive of team members. Analyze issues and make judgments about appropriate steps toward solutions. Knowledge of government assistance programs, guidelines, and application procedures.

Familiarity with statutes and regulations that impact collection of past-due accounts. Effective customer service and written and verbal communication skills. Organizational skills and the ability to prioritize and manage tasks based on established criteria.

Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties. About the department: NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve.

We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities.

All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow.

Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community. Your future.

Made here. This posting may be used to fill current and future vacancies. Watch this video for application best practices and tips.

This position will have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact: Talent Acquisition division Hennepin County Human Resources department Submit a request at hennepin.us/ask-hr or 612-348-7855

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