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Contact Center Analyst Jobs (NOW HIRING)

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

The Contact Center Supervisor is responsible for driving results within the Patient Registering and ... Ability to coach, mentor and train call center analysts * Implement measurements/KPI's designed to ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

The ideal candidate will have strong analytical skills, experience with contact center KPIs, and the ability to leverage AI-driven insights to improve both customer and agent experiences. Essential ...

Rocky Brands, Inc.

Call Center Analyst

Charleston, WV · Remote

The ideal candidate will have strong analytical skills, experience with contact center KPIs, and the ability to leverage AI-driven insights to improve both customer and agent experiences. Essential ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

The ideal candidate will have strong analytical skills, experience with contact center KPIs, and the ability to leverage AI-driven insights to improve both customer and agent experiences. Essential ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

The ideal candidate will have strong analytical skills, experience with contact center KPIs, and the ability to leverage AI-driven insights to improve both customer and agent experiences. Essential ...

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality ... This position assists management with development, analysis, and implementation of training, and ...

Northwest

Contact Center Supervisor

Buffalo, NY

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality ... This position assists management with development, analysis, and implementation of training, and ...

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

This position assists management with development, analysis, and implementation of training, and ... within the Contact Center. • Provide daily direction and communication to Contact Center ...

eTeam

Contact Center SME

Jersey City, NJ

Contact Center SME Location: Jersey City Responsibilities • Lead end-to-end contact center ... WEM, analytics, APIs) using AWS services (Lambda, API Gateway, etc.) • Conduct workshops ...

Concord Servicing

Contact Center Manager

Chandler, AZ · On-site

Track, analyze, and report on key performance indicators (KPIs), including Average Handle Time (AHT ... Leverage contact center technology platforms (CRM, telephony, WFM tools) to optimize efficiency and ...

TOGA Technology

Contact Center Manager

Naperville, IL · On-site

$55K/yr

Analyze operational trends and reporting to proactively improve performance and efficiency. Team Leadership and People Management * Manage Contact Center Leads and Analysts across all support levels.

CYNET SYSTEMS

Contact Center SME

Jersey City, NJ · On-site

$75 - $80/hr

Architect integrations with enterprise systems (CRM, WEM, analytics, APIs) using AWS services ... Drive continuous improvement, automation, and optimization of contact center solutions leveraging ...

TOGA Technology

Contact Center Manager

Naperville, IL · On-site

$55K/yr

Analyze operational trends and reporting to proactively improve performance and efficiency. Team Leadership and People Management * Manage Contact Center Leads and Analysts across all support levels.

Cynet Systems

Contact Center SME

Jersey City, NJ

$75 - $80/hr

Lead end-to-end contact center solution design using Amazon Connect from strategy through ... Architect integrations with enterprise systems (CRM, WEM, analytics, APIs) using AWS services ...

Onpoint

Contact Center Rep

Portland, OR

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center ... Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic ...

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Contact Center Analyst information

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$33.5K

$85.6K

$118.5K

How much do contact center analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for contact center analyst in the United States is $85,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a contact center analyst do?

A contact center analyst monitors and evaluates customer interactions to improve service quality and operational efficiency. They analyze call data, generate reports, and recommend process improvements, often using tools like customer relationship management (CRM) software. Strong communication skills and data analysis abilities are essential for this role.

What are the key skills and qualifications needed to thrive as a Contact Center Analyst, and why are they important?

To thrive as a Contact Center Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in business, IT, or a related field. Familiarity with workforce management software, customer relationship management (CRM) systems, and reporting tools like Excel or Power BI is typically required. Excellent problem-solving ability, attention to detail, and effective communication set top performers apart in this role. These skills enable analysts to optimize contact center operations, improve customer experience, and deliver actionable insights to management.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Contact Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and knowledge of call center technologies and processes.

What is a Contact Center Analyst?

A Contact Center Analyst is a professional who monitors and analyzes the performance of a contact center, which handles customer service interactions through channels like phone, email, chat, and social media. Their main responsibilities include gathering data on call volume, response times, customer satisfaction, and agent performance. They use this information to create reports, identify trends, and suggest improvements to enhance efficiency and customer experience. Contact Center Analysts play a crucial role in helping organizations optimize their customer service operations.

Is an analyst a high paying job?

The salary for a Contact Center Analyst varies based on experience, location, and industry, but it is generally considered an entry- to mid-level position with average salaries ranging from $40,000 to $60,000 annually. Advanced skills, certifications, and additional responsibilities can lead to higher pay within the role.

What is the difference between Contact Center Analyst vs Customer Service Representative?

AspectContact Center AnalystCustomer Service Representative
CredentialsTypically requires a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice setting within call centers or customer support departmentsOffice or retail environment, often direct customer interaction
Primary ResponsibilitiesAnalyzing call data, improving processes, reporting performance metricsHandling customer inquiries, resolving issues, providing product/service information
SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving

While both roles support customer service operations, a Contact Center Analyst focuses on data analysis and process improvement, whereas a Customer Service Representative directly interacts with customers to resolve issues.

What are some common challenges Contact Center Analysts face, and how can they effectively manage them?

Contact Center Analysts often encounter challenges such as managing high call volumes, handling complex customer issues, and ensuring accurate data analysis under tight deadlines. To effectively manage these challenges, analysts utilize strong organizational skills, leverage advanced contact center software, and collaborate closely with team members to share best practices. Continuous learning and proactive communication with supervisors also help in adapting to evolving customer needs and technology updates. Building resilience and maintaining a customer-focused mindset are key to thriving in this fast-paced environment.

Can you become a Contact Center Analyst with no experience?

Becoming a Contact Center Analyst typically requires some experience in customer service, data analysis, or related roles, but entry-level positions may be available for candidates with strong communication skills and a willingness to learn. Developing skills in CRM software, Excel, and data reporting can improve chances, and some employers offer on-the-job training for new hires. Certifications in customer service or data analysis can also enhance prospects for those with no prior experience.
More about Contact Center Analyst jobs
What cities are hiring for Contact Center Analyst jobs? Cities with the most Contact Center Analyst job openings:
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What job categories do people searching Contact Center Analyst jobs look for? The top searched job categories for Contact Center Analyst jobs are:
What are popular job titles related to Contact Center Analyst jobs? For Contact Center Analyst jobs, the most frequently searched job titles are:
Contact Center Analyst jobs near you
Infographic showing various Contact Center Analyst job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 7% Part Time, 7% Temporary, and 14% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,586 per year, or $41.1 per hour.

Contact Center Supervisor

USA Clinics Group

Northbrook, IL • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Why USA Clinics Group?

Founded by physicians with experience at leading academic medical centers, USA Clinics Group was built on a vision of delivering patient-first care beyond the hospital setting. Today, we're the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers-with 170+ clinics nationwide. Our mission is simple: provide life-changing, minimally invasive care, close to home.

We're building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we're even more excited about what's ahead, and the team we're building to get there. We look forward to meeting you!

Why You'll Love Working with us:

 Rapid career advancement                           Competitive compensation package

 Fully Paid Clinical Training                             Work with cutting-edge technology

 Make a real impact on patients' lives          Join a fast-growing, mission-driven company

Positive, team-oriented environment

Position Summary:

The Contact Center Supervisor is responsible for driving results within the Patient Registering and Scheduling call center. You will be responsible for supervising the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a fast paced environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office.

Position Details:

  • Location: Northbrook, IL
  • Schedule: Full-Time (Monday-Friday), flexibility to cover up to 1 Saturday per month.
  • Additional Details: This position will work a dynamic schedule, working 8:30am-5pm (3 days per week), 6:30am-3pm (1 day per week) and 11am-7:30pm (1 day per week)
  • Compensation: $24-$26hr based on experience and qualifications.

ESSENTIAL FUNCTIONS:

  • Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
  • Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
  • Monitors employee performance to assure that all goals are achieved.
  • Must have a roll-up your sleeves can do attitude: We are not a culture of delegation.
  • Takes corrective action, and counsels' employees on performance, attendance and other areas of improvements.
  • Must be comfortable in the development of performance and sales reports.
  • Continuously review scripts and communications while developing enhancements and improvements.
  • Partner with Senior Leadership to develop contests and employee recognition programs to spur healthy competition, team environment and a positive service atmosphere.
  • Handles and resolves escalated patient calls and inquiries.
  • On occasions: Lead by example and fill-in for callers and handle the day-to-day tasks.
  • Ability to interpret call center reports on abandon rates, inbound calls, outbound and overall call volume.
  • Ability to derive staffing and coverage needs based on overall call volume.
  • Ability to interpret call center statistics and adjust staffing levels to handle projected call levels.
  • Ability to coach, mentor and train call center analysts
  • Implement measurements/KPI's designed to benchmark call center performance.
  • Translate for business purposes how call volume in an out bound correlates to business performance.

Requirements

QUALIFICATIONS:

  • High School Diploma or equivalent, required
  • Fluent in Spanish, preferred
  • 2+ Years of contact center supervisory or lead experience
  • Demonstrated experience handling escalated callers, service issue, and employee conflicts.
  • Schedule flexibility & ability to work 1 Saturday per month

Benefits

  • Health insurance (medical, dental, vision)
  • Retirement Plan
  • Paid time off (PTO) (vacation, sick)

INDM2

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