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Contact Center Analyst Jobs (NOW HIRING)

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Contact Center Technology Consultant (NICE CXone) About the Role Voxai Solutions, Inc. in Coppell ... Troubleshoot system issues, analyze root causes, and resolve or escalate as needed * Monitor ...

USA Vein Clinics

Contact Center Supervisor

Northbrook, IL · Hybrid

$24 - $26/hr

Contact Center Supervisor The Contact Center Supervisor is responsible for driving results within ... Ability to coach, mentor and train call center analysts * Implement measurements/KPI's designed to ...

USA Vein Clinics

Contact Center Supervisor

Northbrook, IL · Hybrid

$24 - $26/hr

Contact Center Supervisor The Contact Center Supervisor is responsible for driving results within ... Ability to coach, mentor and train call center analysts * Implement measurements/KPI's designed to ...

Pwc

Contact Center Transformation - Director

New York, NY

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Atlanta, GA · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Florham Park, NJ · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Chicago, IL

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Philadelphia, PA · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Tampa, FL · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Los Angeles, CA · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Washington, DC

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Dallas, TX · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Denver, CO · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Minneapolis, MN · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Seattle, WA

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

Pwc

Contact Center Transformation - Director

Houston, TX

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

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Showing results 21-40

All JobsContact Center Analyst Jobs

Contact Center Analyst information

See salary details

$33.5K

$85.6K

$118.5K

How much do contact center analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center analyst in the United States is $85,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center analyst?

To thrive as a Contact Center Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in business, IT, or a related field. Familiarity with workforce management software, customer relationship management (CRM) systems, and reporting tools like Excel or Power BI is typically required. Excellent problem-solving ability, attention to detail, and effective communication set top performers apart in this role. These skills enable analysts to optimize contact center operations, improve customer experience, and deliver actionable insights to management.

What is a contact center analyst?

A Contact Center Analyst is a professional who monitors and analyzes the performance of a contact center, which handles customer service interactions through channels like phone, email, chat, and social media. Their main responsibilities include gathering data on call volume, response times, customer satisfaction, and agent performance. They use this information to create reports, identify trends, and suggest improvements to enhance efficiency and customer experience. Contact Center Analysts play a crucial role in helping organizations optimize their customer service operations.

What is the difference between Contact Center Analyst vs Customer Service Representative?

AspectContact Center AnalystCustomer Service Representative
CredentialsTypically requires a bachelor’s degree in business, communications, or related fieldHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice setting within call centers or customer support departmentsOffice or retail environment, often direct customer interaction
Primary ResponsibilitiesAnalyzing call data, improving processes, reporting performance metricsHandling customer inquiries, resolving issues, providing product/service information
SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving

While both roles support customer service operations, a Contact Center Analyst focuses on data analysis and process improvement, whereas a Customer Service Representative directly interacts with customers to resolve issues.

What are some common challenges contact center analysts face, and how can they effectively manage them?

Contact Center Analysts often encounter challenges such as managing high call volumes, handling complex customer issues, and ensuring accurate data analysis under tight deadlines. To effectively manage these challenges, analysts utilize strong organizational skills, leverage advanced contact center software, and collaborate closely with team members to share best practices. Continuous learning and proactive communication with supervisors also help in adapting to evolving customer needs and technology updates. Building resilience and maintaining a customer-focused mindset are key to thriving in this fast-paced environment.
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What cities are hiring for Contact Center Analyst jobs?

Cities with the most Contact Center Analyst job openings:

What states have the most Contact Center Analyst jobs?

States with the most job openings for Contact Center Analyst jobs include:

What job categories do people searching Contact Center Analyst jobs look for?

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For Contact Center Analyst jobs, the most frequently searched job titles are:

Contact Center Analyst jobs near you
Infographic showing various Contact Center Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $85,586 per year, or $41.1 per hour.

Contact Center Solutions Analyst I

Love's Travel Stops and Country Stores

Oklahoma City, OK • On-site

Full-time

Posted 22 days ago

Love's Travel Stops rating

5.9

Company rating: 5.9 out of 10

Based on 799 frontline employees who took The Breakroom Quiz

399th of 733 rated retailers

Job description

Welcome to Love's! The customer service team is looking for a Solutions Analyst I to support contact center technology projects by assisting with requirements gathering, process documentation, system validation, report analysis, and user support tasks.

Job Functions:

  • Document basic requirements, workflows, call flows, test results, defects, release notes, and support materials for defined changes across contact center platforms, CRM, IVR/IVA, routing, WFM, QA, and reporting tools.
  • Gather and document business requirements from operations and stakeholders
  • Assist in backlog maintenance (user stories, acceptance criteria, prioritization support)
  • Support product roadmap updates and status tracking
  • Track basic KPIs related to product adoption and performance
  • Help identify opportunities for process improvements

Experience and Qualifications:

  • 1-2 years’ experience in contact center operations, business analysis, or product support
  • Basic understanding of contact center systems (CRM, routing, etc.)
  • Familiarity with Agile tools (Jira, Azure DevOps, etc.)
  • Strong organizational and documentation skills

Scope & Impact:

  • Supports requirements, documentation, and backlog maintenance
  • Informs prioritization through requirements, KPIs, and stakeholder input
  • Improves execution through documentation and coordination

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

What Love's Travel Stops employees say

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