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Conflict Resolution Jobs (NOW HIRING)

Digital Direction

$17.75 - $24/hr

Excellent communication, leadership, negotiation, and conflict resolution abilities If you meet the requirements and are passionate about working with clients in the telecom industry, we encourage ...

htna

Quality Resolution Specialist

Milwaukee, WI · On-site

Interpersonal skills to maintain a professional and exemplary demeanor toward work, customers and associates at all levels of the company including conflict resolution. * Excellent time management ...

Forthright

Dispute Resolution Professional

Somerset, NJ · On-site

Dispute Resolution Professional "Serve as a Neutral Arbitrator in New Jersey's No-Fault Arbitration ... Staff pre-screen for statutory and conflict requirements. * Advisory Council review and interview.

R2 Technologies Corporation

PIM Architect

Alpharetta, GA · On-site

$61.50 - $81/hr

Ability to confidently present to C-Suite executives • Skilled at conflict resolution • Highly skilled at managing competing projects, risks, and issues. • Strong organizational, analytical ...

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$16

$27

$46

How much do conflict resolution jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for conflict resolution in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Conflict Resolution, and why are they important?

To thrive in Conflict Resolution, you need expertise in negotiation, mediation, and problem-solving, often supported by a background in psychology, law, or human resources. Familiarity with conflict resolution frameworks, mediation software, and relevant certifications such as Certified Mediator are valuable assets. Strong interpersonal skills, emotional intelligence, and active listening set outstanding professionals apart in this field. These competencies are crucial for effectively resolving disputes, fostering positive relationships, and maintaining a productive environment.

What are some common challenges faced by professionals in conflict resolution roles, and how can they be addressed?

Professionals in conflict resolution often encounter challenges such as managing emotionally charged situations, navigating power imbalances, and maintaining neutrality between parties. These issues can be addressed by developing strong active listening skills, practicing empathy, and adhering to established ethical guidelines. Continuous professional development, peer support, and supervision also help practitioners refine their techniques and maintain resilience in high-pressure scenarios.

What is conflict resolution?

Conflict resolution is the process of resolving disagreements or disputes between two or more parties in a constructive manner. It involves identifying the underlying issues, facilitating open communication, and working toward mutually acceptable solutions. Skilled conflict resolution helps maintain positive relationships, improves teamwork, and can prevent escalation of problems in both personal and professional settings.

What is the difference between Conflict Resolution vs Mediator?

AspectConflict ResolutionMediator
Primary RoleFacilitates resolution of disputes through negotiation and communicationActs as an impartial third party to help parties reach a voluntary agreement
CredentialsOften requires training or certification in conflict management or mediationTypically certified as mediators, with specific training in facilitation
Work EnvironmentWorkplaces, legal settings, community organizationsLegal courts, workplaces, community dispute centers
Industry UsageUsed broadly across industries for dispute managementCommonly employed in legal, community, and organizational settings

While both roles focus on resolving disputes, Conflict Resolution involves a broader set of skills aimed at managing conflicts proactively, whereas Mediators specifically facilitate negotiations between parties to reach agreements. Mediators are often certified professionals, whereas Conflict Resolution practitioners may have diverse backgrounds. Both roles are essential in various settings to promote understanding and resolution.

More about Conflict Resolution jobs
What cities are hiring for Conflict Resolution jobs? Cities with the most Conflict Resolution job openings:
What are the most commonly searched types of Conflict Resolution jobs? The most popular types of Conflict Resolution jobs are:
What states have the most Conflict Resolution jobs? States with the most job openings for Conflict Resolution jobs include:
What job categories do people searching Conflict Resolution jobs look for? The top searched job categories for Conflict Resolution jobs are:
Conflict Resolution jobs near you
Infographic showing various Conflict Resolution job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Utility Customer Resolution Specialist

Utility Customer Resolution Specialist

Knoxville Utilities Board

Knoxville, TN

$47.30K - $85.70K/yr

Other

Posted 14 days ago

Knoxville Utilities Board rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Classification: Customer Resolution Specialist Work Hours: 40+ hours/week: M - F About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce. About the Role: Join a team dedicated to delivering exceptional service and making a positive impact in the community.

As the primary point of contact for residential, commercial, and small industrial customers, you'll play a key role in resolving utility service concerns and building strong customer relationships. In this dynamic, customer-focused role, you'll investigate and resolve issues related to billing, property concerns, construction and restoration, claims, and community activities. You'll collaborate with internal teams and contractors to ensure projects are completed smoothly while keeping customers informed every step of the way.This position is ideal for someone who enjoys problem-solving, communicating with people, and working independently in a fast-paced environment

Opportunities include hands-on customer interaction, cross-functional collaboration, and involvement in storm response and community support efforts. Strong communication skills, professionalism, and a commitment to excellent customer service are essential for success. Qualifications Physical Requirements: Requires the ability to operate and get in and out of a vehicle many times per day.

Requires the ability to move freely throughout the office to review maps, drawings, and bill information while meeting with internal and external customers. Requires the ability to move freely about customers' properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure while addressing numerous customer issues related to utility services.

Requires the ability to lift and/or move up to 50 pounds. Minimum Requirements: High school diploma or equivalent Three or more years of utility related experience or the equivalent combination of education and/or utility experience Strong interpersonal and customer service skills with experience communicating difficult messages in person and by phone. Strong organizational and time management skills Computer skills, including knowledge of the Microsoft Office Suite Valid driver's license Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements: 3+ years of utility specific construction (electric, gas, water and wastewater) and/or field experience dealing directly with internal and external customers Strong verbal and written communication skills Technical certification/ degree in HVAC, industrial electricity, pipe fitting, plumbing technology or a related field Strong negotiation and conflict resolution skills Advanced proficiency with computer software such as GIS, PeopleSoft, Adobe Acrobat Pro, Microsoft Excel, Access, PowerPoint and others Selection Process About the Selection Process: Phase 1 - Apply online at www.kub.org Phase 2 - Experience, training, and education evaluation Phase 3 - Interview with department representatives Phase 4 - Written, performance, and behavioral exercises Phase 5 - Background Investigation Phase 6 - Physical assessment and/or drug screen* *KUB is part of the Tennessee Drug Free Workplace Program If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance. Knoxville Utilities Board is an Equal Opportunity Employer

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