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WBG Pioneer

Background/Organizational Context

The International Finance Corporation (IFC), the privatesector lending branch of the World Bank Group, is the largest globaldevelopment institution focused on the private sector in emerging markets. Wework in more than 100 countries, using our capital, expertise, and influence tocreate markets and opportunities in developing countries. For more information,visit www.ifc.org.

The Multilateral Investment Guarantee Agency (MIGA) promotescross-border investment in developing countries by providing guarantees(political risk insurance and credit enhancement) to investors and lenders.

The Compliance Advisor Ombudsman's (CAO) mandate is toassist the IFC and MIGA to address complaints from people affected by businessactivities in a manner that is fair, objective, and constructive and to enhancethe E&S outcomes of activities in which these institutions play a role. A major focus of CAO is to facilitate access to remedy forproject-affected people.

CAO's Dispute Resolution Function resolves issues raised by complainants about theenvironmental and/or social impacts of IFC and/or MIGA financedinvestments.  The dispute resolutionprocess is a neutral, collaborative, problem-solving approach with the goal ofcontributing to improved outcomes on the ground. 

For more information visit www.cao-ombudsman.org.

Duties and Responsibilities

In this role, you will provide projectsupport for the teams facilitating the resolution of concerns related toenvironmental and social impacts through conflict resolution and mediationprocesses, in accordance with the CAO's Policy. Responsibilities may include,but are not limited to:
Case Management Support

Conduct research in support of cases using all available information sources and project documentation. Analyze and synthesize data, distilling key findings into clear, relevant, and actionable information.

Prepare project briefs for CAO Dispute Resolution (DR), incorporating preliminary research findings, background on the parties to the complaint, and contextual analysis - including local, cultural, and other conditions pertinent to the case

Assist in the preparation of stakeholder mapping and analysis to support the DR team's understanding of the parties and interests involved in a case.

Support DR Specialists and mediators in case management as assigned. Assist in tracking and compiling data on DR case outcomes and process metrics to support reporting and evaluation of the team's work.

Research & Knowledge Management

Contribute to the documentation of lessons learned and good practices emerging from DR processes for internal knowledge-sharing purposes.

Review and summarize relevant literature, best practices, and lessons learned from comparable dispute resolution or mediation processes at other institutions.

Maintain and update case tracking systems and internal databases to ensure accurate and current records of DR cases and processes.

Assist in organizing and preparing materials for internal training sessions, workshops, or capacity-building events related to dispute resolution.

Reporting & CommunicationsSupport

Collaborate with peers, senior staff, and cross-functional teams to develop well-structured and comprehensive reports, papers, talking points, and briefing notes that effectively communicate key messages.

Provide general operational support to the DR Team, including preparing presentations on CAO DR work, conducting data collection and analysis, and contributing to the drafting of content for reports and other communication materials.

Administrative & LogisticalSupport

Provide administrative services including diary management and booking meetings.

Arrange meetings and prepare briefing materials where necessary in collaboration with CAO staff.

Support the logistical coordination of DR-related meetings, consultations, and site visits, including scheduling, travel arrangements, and preparation of relevant background materials.

Attend meetings and produce accurate and timely documentation of proceedings as required.

Conduct other administrative tasks to ensure their smooth and effective execution, thereby contributing to the overall smooth operation of the DR Function.