Community Success Manager Jobs (NOW HIRING)

As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio, working alongside the Partner Success team to support and strengthen programs across a robust ecosystem of partners - managing inbound partner communications and requests, overseeing escalations, and serving as a key liaison between Customer Success Managers, financial institutions, partners, and Q2 third-party certified developers. They will lead partner go-to-market onboarding, developing clear and repeatable pathways from Early Adopter through General Availability - continuously looking to leverage AI and automation to drive greater efficiency and scale across the onboarding experience. More broadly, they will contribute to Go-to-Market Sales, Marketing, and Partner Success programs by coordinating trainings and sales enablement materials, and working with partners to provide and maintain up-to-date content on Q2's Developer Catalog.
RESPONSIBILITIES
• Directly manage 3rd party partner relationships, supporting the partner onboarding, collecting sales materials, and driving the overall partner success with sales and marketing
• Partner with Senior Partner Success Manager to execute and coordinate partner GTM plans for sales enablement to drive pairings with our customers (financial institutions) and adoption with their end users
• Coordinate and deliver partner trainings and materials, inclusive of webinars and sales resources
• Support management and optimization of Q2's Developer Catalog where customers can go to learn about the latest partner offerings and access appropriate due-diligence materials
• Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM effort to drive sales enablement
• Educate partners on self-service tools, maximizing their relationship, and driving success in Q2's fintech ecosystem
• Gather insight regarding sales activity, end-user adoption, and customer successes
• Work cross-functionally with teams across sales, marketing, development, and public relation teams
• Support sales and marketing initiatives to achieve sales and revenue targets
EXPERIENCE AND KNOWLEDGE
• Bachelor's Degree and 5+ years of relevant partner success/account management experience
• Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Preferred proficiencies with Salesforce, Jira, Confluence, and Seismic
• Experience in supporting sales and marketing functions
• Self-starter who is comfortable with ambiguity
• Experience building new processes and implementing across organizations
• Financial Services, enterprise software, customer success, and/or marketplace experience preferred
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements