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Community Success Manager Jobs (NOW HIRING)

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in ... communities. We believe a diverse workforce allows us to match our growth ambitions and drive ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... This transformation reflects our commitment to strengthening community partnerships, improving ...

Feathr

Customer Success Manager

$75K/yr

  • Medical

  • Dental

  • Vision

Customer Success Manager As a Customer Success Manager at Feathr, you'll play a vital part in our ... communities. You serve as the bridge between Feathr and our customers, by not just ensuring their ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... This transformation reflects our commitment to strengthening community partnerships, improving ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... communities around the world. We are continuing to grow, and are looking for a Customer Success ... The Customer Success Manager will apply knowledge, experience, interpersonal skills and ...

Justworks

Customer Success Manager

Manhattan, NY · On-site

... the startup community. We work hard and care about our most prized asset - our people. We're ... As a Customer Success Manager, you will develop strong relationships with your customers and ensure ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... communities around the world. We are continuing to grow, and are looking for a Customer Success ... The Customer Success Manager will apply knowledge, experience, interpersonal skills and ...

Flip CX

Customer Success Manager

Marina Del Rey, CA · On-site

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company ... Collaborate with marketing to bring new customers into our community and help them share their ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... This transformation reflects our commitment to strengthening community partnerships, improving ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Diverse and inclusive community for everyone Interested? Virtual Peaker is currently a small team ...

Vermont Systems

Customer Success Manager

... communities they serve. Xplor Technologies is seeking a relationship-focused Customer Success Manager to help customers achieve measurable business outcomes using Vermont Systems software. This role ...

Xplor Technologies

Customer Success Manager

... communities they serve. Xplor Technologies is seeking a relationship-focused Customer Success Manager to help customers achieve measurable business outcomes using Vermont Systems software. This role ...

Centerbase

Customer Success Manager

Dallas, TX · Remote

$93K/mo

  • Retirement

  • PTO

Manager Customer Success Compensation: $76,000 - $93,000 / year Description About Centerbase At ... and communities we serve. Everything we do is guided by four core values: * Customer Centric

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

  • Medical

  • PTO

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide ...

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices ...

Meltwater

Customer Success Manager

Chicago, IL · On-site

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Join our team and become part of a diverse community that celebrates your unique contributions and ...

Waste Pro

Customer Success Manager

Gautier, MS · On-site

Actively participates in community events and activities where applicable to promote WP ... management/client success experience within the Managed Services sector. o Prefer waste and ...

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Community Success Manager information

See salary details

$31K

$58.9K

$92.5K

How much do community success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for community success manager in the United States is $58,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $67,000.00 per year, depending on experience, location, and employer.

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

More about Community Success Manager jobs

What cities are hiring for Community Success Manager jobs?

Cities with the most Community Success Manager job openings:

What states have the most Community Success Manager jobs?

States with the most job openings for Community Success Manager jobs include:

What job categories do people searching Community Success Manager jobs look for?

The top searched job categories for Community Success Manager jobs are:

Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,937 per year, or $28.3 per hour.

Customer Success Manager

Citian

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Customer Success Manager

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:
  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients
Your Citian Advantage:
  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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