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Community Success Manager Jobs in Ohio (NOW HIRING)

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As consumers increasingly rely on recommendations from people and communities they trust, impact ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

Impact.com

Customer Success Manager, Enterprise

Columbus, OH · On-site +1

$80K - $95K/yr

As consumers increasingly rely on recommendations from people and communities they trust, impact ... As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves ...

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Community Success Manager information

What is a typical CSM salary?

A Community Success Manager (CSM) typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Senior or specialized CSMs can earn over $100,000, especially in tech or SaaS industries, often with performance bonuses and benefits.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What jobs in the US pay 300,000 a year?

Community Success Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, investment bankers, or specialized medical professionals. Senior roles in technology, finance, or law may also reach this level with experience and bonuses. Achieving this salary often requires advanced skills, extensive experience, and leadership responsibilities.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being a CSM hard?

Being a Community Success Manager (CSM) can be challenging as it involves managing customer relationships, resolving issues, and ensuring client satisfaction, often requiring strong communication, problem-solving skills, and familiarity with customer management tools. The role may also demand multitasking and adapting to different client needs, but it can be rewarding for those with interpersonal skills and a proactive approach.

Will AI replace CSM?

AI cannot fully replace Community Success Managers, as their role involves building relationships, understanding community needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of engagement and relationship management remain human-centered. Success in this role often depends on strong communication skills, empathy, and adaptability, which are difficult for AI to replicate fully.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in Ohio? For Community Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in Ohio look for? The top searched job categories for Community Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Community Success Manager jobs? Cities in Ohio with the most Community Success Manager job openings:
Community Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Foxen

Columbus, OH

Full-time

Posted 24 days ago

Job description

Who We Are

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.

Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.

What You'll Do

As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance, training property teams, onboarding new properties, and providing overall oversight for an assigned portfolio of communities.

As a key member of a growing team of entrepreneurial professionals, you'll help drive innovation in the multifamily risk compliance industry. You'll also have the opportunity to contribute to the development and enhancement of the company's operational platform, helping shape the future of our products and services.

Your Responsibilities

Customer Relationship & Adoption

  • Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries.
  • Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience.
  • Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents.

Portfolio Health & Compliance

  • Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs).
  • Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk.
  • Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success.

Operations & Stakeholder Management

  • Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives.
  • Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges.
  • Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements.
What You Bring
  • Strong communication and interpersonal skills (friendly, personable, positive personality).
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task.
  • Positive attitude with a willingness to quickly learn and adapt to new systems.
  • Previous customer service experience strongly preferred.
  • Previous experience as a Customer Success Manager or in Property Management preferred.
Foxen logo

About Foxen

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

2018

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