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Community Success Manager Jobs Near Me

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... assigned portfolio of communities. As a key member of a growing team of entrepreneurial ...

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As consumers increasingly rely on recommendations from people and communities they trust, impact ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

As consumers increasingly rely on recommendations from people and communities they trust, impact ... As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves ...

You're committed to success and are results driven No matter if you're pushing towards leasing ... Community management or operations management is nothing new to you. You have been in the ...

You're committed to success and are results driven No matter if you're pushing towards leasing ... Community management or operations management is nothing new to you. You have been in the ...

We're committed to your success-both personally and professionally. Hybrid work environment: For ... The Community Manager is an expert community practitioner who enables OCLC member communities to ...

Join a workplace where success is a collective journey and leadership is a shared responsibility. COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a ...

Join a workplace where success is a collective journey and leadership is a shared responsibility. COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a ...

Community Manager Columbus Renaissance Housing I DUTIES/RESPONSIBILITIES * Maintain positive ... success is not only measured in dollars and cents, but in lives changed. With a development ...

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Community Success Manager information

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$31K

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How much do community success manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for community success manager in the United States is $58,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $67,000.00 per year, depending on experience, location, and employer.
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A map of the United States highlighting the number of Community Success Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Community Success Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Customer Success Manager

Customer Success Manager

Foxen

Columbus, OH

Full-time

Posted 24 days ago


Job description

Who We Are

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.

Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.

What You'll Do

As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance, training property teams, onboarding new properties, and providing overall oversight for an assigned portfolio of communities.

As a key member of a growing team of entrepreneurial professionals, you'll help drive innovation in the multifamily risk compliance industry. You'll also have the opportunity to contribute to the development and enhancement of the company's operational platform, helping shape the future of our products and services.

Your Responsibilities

Customer Relationship & Adoption

  • Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries.
  • Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience.
  • Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents.

Portfolio Health & Compliance

  • Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs).
  • Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk.
  • Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success.

Operations & Stakeholder Management

  • Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives.
  • Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges.
  • Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements.
What You Bring
  • Strong communication and interpersonal skills (friendly, personable, positive personality).
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task.
  • Positive attitude with a willingness to quickly learn and adapt to new systems.
  • Previous customer service experience strongly preferred.
  • Previous experience as a Customer Success Manager or in Property Management preferred.

Foxen logo

About Foxen

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

2018