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Community Success Manager Jobs in Virginia (NOW HIRING)

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

  • Medical

  • PTO

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide ...

Cobb Technologies

Customer Success Manager

Glen Allen, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Build Relationships. Solve Problems. Deliver an Exceptional Customer ... Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit ...

Urban Legend

Creator Success Manager

Alexandria, VA

  • Medical

  • PTO

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

  • Medical

  • PTO

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match ...

Cobb Technologies

Customer Success Manager

Glen Allen, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cobb Technologies is seeking a motivated and detail-oriented Customer Success Manager to serve as ... Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit ...

Cobb Technologies

Customer Success Manager

Glen Allen, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cobb Technologies is seeking a motivated and detail-oriented Customer Success Manager to serve as ... Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit ...

iCIMS

Customer Success Manager

Richmond, VA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive customer education and best-practice enablement using Community, Academy, and self-service ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

EDB

Principal Customer Success Manager

Richmond, VA · On-site

... community, EDB supports major government organizations, financial services, media and information ... For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ...

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site +1

$120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Acumatica is more than just a product--we are a community of partners, customers, and creators ... Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success.

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Acumatica is more than just a product-we are a community of partners, customers, and creators ... Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success.

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Acumatica is more than just a product-we are a community of partners, customers, and creators ... Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success.

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Showing results 1-20

All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Virginia

Community Success Manager information

See Virginia salary details

$30.7K

$58.4K

$91.7K

How much do community success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for community success manager in Virginia is $58,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in Virginia?

For Community Success Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in Virginia look for?

The top searched job categories for Community Success Manager jobs in Virginia are:

What cities in Virginia are hiring for Community Success Manager jobs?

Cities in Virginia with the most Community Success Manager job openings:

Community Success Manager jobs near you

Creator Success Manager

Urban Legend

Alexandria, VA • On-site

Other

Medical, PTO

Re-posted 7 days ago

Job description

Urban Legend's Creator Success Manager

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You'll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker.

Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about — and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages.

Job Duties Include:
  • Identify and recruit creators who have authenticity, audience trust, and reach.
  • Lead onboarding calls to bring prospective creators onto the platform.
  • Manage a portfolio of creators and serve as their primary point of contact.
  • Match creators to campaigns that align with their brand, values, and audience.
  • Conduct regular check-ins to ensure creators are engaged and supported.
  • Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
  • Gather and share creator insights to inform platform improvements and campaign strategy.
  • Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
  • Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.
Key Skills:
  • 2-4+ years of relevant experience in influencer marketing or talent management
  • Very strong writing and editing skills
  • Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools
Benefits:
  • Competitive compensation structure with bonus opportunities
  • Health benefits package
  • Unlimited PTO

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