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Community Success Manager Jobs in Virginia (NOW HIRING)

Urban Legend

Creator Success Manager

Alexandria, VA

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site +1

... the GEOINT community and are familiar with data analysis, population surveys, and/or human ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

Keymont Community Management LLC

$22/hr

Success Stories: Many KCM employees have successfully advanced in their careers, with examples of ... Join Keymont Community Management as an Assistant Community Manager and help us effectively manage ...

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Virginia

Community Success Manager information

See Virginia salary details

$30.7K

$58.4K

$91.7K

How much do community success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for community success manager in Virginia is $58,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Community Success Manager (CSM) typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Senior or specialized CSMs can earn over $100,000, especially in tech or SaaS industries, often with performance bonuses and benefits.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What jobs in the US pay 300,000 a year?

Community Success Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, investment bankers, or specialized medical professionals. Senior roles in technology, finance, or law may also reach this level with experience and bonuses. Achieving this salary often requires advanced skills, extensive experience, and leadership responsibilities.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being a CSM hard?

Being a Community Success Manager (CSM) can be challenging as it involves managing customer relationships, resolving issues, and ensuring client satisfaction, often requiring strong communication, problem-solving skills, and familiarity with customer management tools. The role may also demand multitasking and adapting to different client needs, but it can be rewarding for those with interpersonal skills and a proactive approach.

Will AI replace CSM?

AI cannot fully replace Community Success Managers, as their role involves building relationships, understanding community needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of engagement and relationship management remain human-centered. Success in this role often depends on strong communication skills, empathy, and adaptability, which are difficult for AI to replicate fully.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in Virginia? For Community Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in Virginia look for? The top searched job categories for Community Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Community Success Manager jobs? Cities in Virginia with the most Community Success Manager job openings:
Community Success Manager jobs near you
Creator Success Manager

Creator Success Manager

Urban Legend

Alexandria, VA

Other

Medical, PTO

Posted 15 days ago

Job description

JOB SUMMARY:

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You'll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker.

ABOUT URBAN LEGEND:

Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about - and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages.

JOB DUTIES INCLUDE:

  • Identify and recruit creators who have authenticity, audience trust, and reach.
  • Lead onboarding calls to bring prospective creators onto the platform.
  • Manage a portfolio of creators and serve as their primary point of contact.
  • Match creators to campaigns that align with their brand, values, and audience.
  • Conduct regular check-ins to ensure creators are engaged and supported.
  • Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
  • Gather and share creator insights to inform platform improvements and campaign strategy.
  • Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
  • Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.

KEY SKILLS:

  • 2-4+ years of relevant experience in influencer marketing or talent management
  • Very strong writing and editing skills
  • Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools

BENEFITS:

  • Competitive compensation structure with bonus opportunities
  • Health benefits package
  • Unlimited PTO

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