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Community Success Manager Jobs in Michigan (NOW HIRING)

Clarivate

Customer Success Manager

Ann Arbor, MI · Hybrid

... communities. This requires understanding customer goals and ensuring the software aligns with their ... Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

TRIARQ Health's community of healthcare professionals and providers combine their expertise and ... The RCM Client Success Manager is responsible for managing and maintaining strong relationships ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

We connect with candor and care, seeking out diverse perspectives from our customers, communities ... Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Employee Resource Groups to build community and inclusion at work * Monthly cell phone and internet ...

YES Communities

Community Manager

Holly, MI · On-site

Community Manager Reports To: Regional Manager About YES: Founded in 2008, YES Communities has ... You must be able to make executive decisions when it comes to financial success and the overall ...

YES Communities

Community Manager

South Haven, MI · On-site

$50K/yr

Community Manager Reports To: Regional Manager About YES: Founded in 2008, YES Communities has ... You must be able to make executive decisions when it comes to financial success and the overall ...

yes

Community Manager

Holly, MI · On-site

Community Manager Reports To: Regional Manager About YES: Founded in 2008, YES Communities has ... You must be able to make executive decisions when it comes to financial success and the overall ...

yes

Community Manager

South Haven, MI · On-site

Community Manager Reports To: Regional Manager About YES: Founded in 2008, YES Communities has ... You must be able to make executive decisions when it comes to financial success and the overall ...

Edward Rose & Sons

Community Manager

Essexville, MI · On-site

We are currently looking for a Community Manager to join our on-site community team to help support ... Partner cohesively with leaders to ensure each team's success in their day-to-day operations

Edward Rose & Sons

Community Manager

Essexville, MI · On-site

We are currently looking for a Community Manager to join our on-site community team to help support ... Partner cohesively with leaders to ensure each team's success in their day-to-day operations

Brio Living Services

Community Manager

Kentwood, MI · On-site

$18 - $20/hr

... success and resident satisfaction. Your work will directly impact the quality of life within the ... Manage and maintain the lead management database for the community, generating reports as needed.

Woda Cooper

Community Manager

Milan, MI

Community Manager Milan Village - Milan, MI & Hallet Crossing - Michigan Center, MI DUTIES ... success is not only measured in dollars and cents, but in lives changed. With a development ...

Woda Cooper Companies

Community Manager

Milan, MI · On-site

Community Manager Milan Village - Milan, MI & Hallet Crossing - Michigan Center, MI DUTIES ... success is not only measured in dollars and cents, but in lives changed. With a development ...

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Michigan

Community Success Manager information

See Michigan salary details

$27K

$51.4K

$80.6K

How much do community success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for community success manager in Michigan is $51,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $58,400.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Community Success Manager (CSM) typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Senior or specialized CSMs can earn over $100,000, especially in tech or SaaS industries, often with performance bonuses and benefits.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What jobs in the US pay 300,000 a year?

Community Success Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, investment bankers, or specialized medical professionals. Senior roles in technology, finance, or law may also reach this level with experience and bonuses. Achieving this salary often requires advanced skills, extensive experience, and leadership responsibilities.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being a CSM hard?

Being a Community Success Manager (CSM) can be challenging as it involves managing customer relationships, resolving issues, and ensuring client satisfaction, often requiring strong communication, problem-solving skills, and familiarity with customer management tools. The role may also demand multitasking and adapting to different client needs, but it can be rewarding for those with interpersonal skills and a proactive approach.

Will AI replace CSM?

AI cannot fully replace Community Success Managers, as their role involves building relationships, understanding community needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of engagement and relationship management remain human-centered. Success in this role often depends on strong communication skills, empathy, and adaptability, which are difficult for AI to replicate fully.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in Michigan? For Community Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in Michigan look for? The top searched job categories for Community Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Community Success Manager jobs? Cities in Michigan with the most Community Success Manager job openings:
Community Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Clarivate Analytics

Ann Arbor, MI • Hybrid

Full-time

Posted 9 days ago

Job description

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software solutions used by public library systems. The team consists of Customer Success professionals across North America and reports to the Manager, Customer Success. We have a strong focus on customer strategy, retention, and product adoption, and we would love to speak with you if you have experience within library systems and customer relationship management environments.

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent, relevant work experience
  • Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
  • At least 2+ years of experience using CRM systems in a customer-facing environment

It would be great if you also have . . .

  • Master's degree in library science (MLS)
  • Experience working with library software systems
  • Experience working with customer feedback, insights, and success planning
  • Ability to manage multiple customer accounts simultaneously

What will you be doing in this role?

  • Build and maintain strong, long-term relationships with customer stakeholders
  • Drive customer retention, satisfaction, and loyalty through proactive engagement
  • Gather and analyze customer feedback to improve service delivery
  • Identify risks to customer success and implement mitigation strategies
  • Collaborate cross-functionally to ensure seamless customer experience
  • Support growth by expanding customer adoption of products and services

Product you will be supporting

You will support innovative library software solutions used by public institutions. These platforms are critical to helping libraries manage resources, improve access to information, and deliver value to their communities. This requires understanding customer goals and ensuring the software aligns with their strategic plans.

About the Team

Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products. Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio of customers.

The team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Regular customer engagement includes quarterly business reviews, ongoing communication, and strategic planning.

Hours of Work

This is a full-time, hybrid position working Monday-Friday, 8:00 AM-5:00 PM EST. Occasional travel may be required

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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