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Community Success Manager Jobs in Michigan (NOW HIRING)

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6K/mo

... company, and community all win. We choose to stay mindful in how we show up each day and to ... Title: Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay ...

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6K/mo

... company, and community all win. We choose to stay mindful in how we show up each day and to ... Title: Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay ...

UWM

Customer Success Manager

Pontiac, MI

... success story * Monitoring the performance of accounts in your pipeline * Building and managing a ... It's at the very heart of how we treat each other, our clients and our community. Whether it ...

Atlas Copco

... and communities. Join a team where dedication, creativity, and growth are at the center of ... The Customer Success Manager, Proactive Services plays a key role in supporting customers ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

We connect with candor and care, seeking out diverse perspectives from our customers, communities ... Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ...

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Community Success Manager information

See Michigan salary details

$27K

$51.4K

$80.6K

How much do community success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for community success manager in Michigan is $51,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $58,400.00 per year, depending on experience, location, and employer.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in Michigan? For Community Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in Michigan look for? The top searched job categories for Community Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Community Success Manager jobs? Cities in Michigan with the most Community Success Manager job openings:
Community Success Manager jobs near you
Client Success Manager

Client Success Manager

DocNetwork

Ann Arbor, MI • On-site

$6K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.

Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to getting curious—about our clients, our teammates, our product, and ourselves—and to delivering beyond expectations by creating solutions where our customers, company, and community all win. We choose to stay mindful in how we show up each day and to communicate openly with clarity and respect, building trust across our teams. Above all, we believe great work happens when we build connections—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.

With a full range of insurance benefits (Medical, Dental, Vision, Life, Short-term Disability & Pet) plus additional perks to boot (Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!) we think you'll love being a part of our team.

Title: Client Success Manager

Status: Full-Time

Location: Ann Arbor, MI (Hybrid)

Starting Pay Range: $50,000-60,000 base salary + up to $6,500 bonus potential

We are looking for a strategic, results-driven Client Success Manager to ensure a seamless and impactful experience for the clients we serve.

As part of a collaborative pod, alongside an Implementation Specialist and reporting to a Client Success Lead, you will be the primary point of contact for our clients. Your mission is to understand the clients' objectives, address pain points, and guide them in using our platform to support the health and safety of their participants. By aligning their needs with our products, you will help them unlock the full value of our solutions.

You may be a good fit for this role if:

  • You are passionate about helping clients succeed and driving business impact.
  • You enjoy finding creative ways to retain and grow your client base.
  • You believe great client relationships start with clear, timely, and thoughtful communication.
  • You welcome the exciting challenge of managing 120+ clients.
  • You love being the go-to expert, understanding needs quickly and matching clients with the perfect solutions.
  • You adapt easily to change. The rapid and unpredictable nature of a fast-growing tech company excites you.

Responsibilities

  • Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts.
  • Own the client relationship from onboarding to renewal, serving as the primary point of contact.
  • Drive retention and growth by implementing proactive strategies that enhance client satisfaction and engagement.
  • Build meaningful connections with clients by communicating proactively throughout each stage of the account lifecycle with clarity and kindness.
  • Document client interactions thoroughly to maintain alignment across teams and ensure a seamless experience.
  • Identify client needs and collaborate within your pod and internal teams to find solutions that improve their experience.
  • Manage client escalations with care, knowing when to involve leadership or other departments.
  • Educate clients on new features and drive adoption of existing functionality.
  • Guide clients as a trusted consultant based on client business needs and usage patterns.
  • Collect and share client feedback to inform strategic and continuous product improvements.
  • Foster a collaborative and inclusive work environment that supports teamwork and innovation.
  • Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training, including assisting with support emails/calls during the peak season (summer).
  • Attend conferences and industry events occasionally to represent our company and deepen client relationships

Required Skills and Experience

  • Proven experience in client success, account management, or customer experience roles, demonstrating the ability to build strong relationships, drive customer retention, and identify opportunities for growth.
  • Experience in a SaaS company is a plus.
  • Strong communication, consultative and relationship-building skills.
  • A problem-solving mindset with a proactive approach to client engagement.
  • Tech-savvy with the appetite and aptitude to become an expert in our platform. Experience using Zendesk, Salesforce, or Jira is a plus.
  • Ability to triage client issues and coordinate with other departments towards resolution.
  • Adaptability and comfort in fast-paced, evolving environments.
  • Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines.

Excited? We can't wait to hear from you!
If you like what you've seen so far, we feel compelled to boast that:

  • We're 10x recipients of SPARK's FastTrack Award.
  • We have an office dog named Munki. He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our boss a Paper Plate Award that says "You're pretty cool" and it has frog stickers on it.

So throw your hat in the ring – we'd love to meet you!

Originals Wanted

DocNetwork is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.

DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.