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Community Success Manager Jobs in California (NOW HIRING)

Flip CX

Customer Success Manager

Marina Del Rey, CA · On-site

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company ... Collaborate with marketing to bring new customers into our community and help them share their ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

Flip

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Marina del Rey ... Collaborate with marketing to bring new customers into our community and help them share their ...

Huloop Automation

Customer Success Manager

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager HuLoop Automation, headquartered in Auburn, California, is an AI-Powered Work Optimization company redefining how work gets done across community and regional banking, credit ...

Whatnot

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and ... Genuine curiosity about Whatnot's product, categories, and seller communities. All Whatnauts are ...

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and ... Genuine curiosity about Whatnot's product, categories, and seller communities. All Whatnauts are ...

Samsung

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager Samsung Ads, the advertising monetization arm of Samsung Electronics ... Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung ...

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

$113K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and ... Genuine curiosity about Whatnot's product, categories, and seller communities. All Whatnauts are ...

Box

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager San Francisco, CA Box (NYSE:BOX) is the leader in Intelligent Content ... Box lives its values, with community and in-person collaboration being a core part of our culture.

Impact Radius

Customer Success Manager

Santa Barbara, CA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... As consumers increasingly rely on recommendations from people and communities they trust, impact ...

Mathnasium

Customer Success Manager

Redwood City, CA · On-site

$25/hr

  • Retirement

Our mission is to serve our community by changing lives through math. Mathnasium, The Math Learning ... The ideal Customer Success Manager will possess exceptional communication, leadership ...

Mathnasium

Customer Success Manager

Redwood City, CA · On-site

$25/hr

  • Retirement

Our mission is to serve our community by changing lives through math. Mathnasium, The Math Learning ... The ideal Customer Success Manager will possess exceptional communication, leadership ...

HealCommunity

Clinic Success Manager

Folsom, CA

Harnessing the power of community with virtual health coaching groups prescribed by doctors, billed ... and manage the clinic relationship to ensure their overall success. We pride ourselves on our ...

SuperOrdinaryCo Inc

Creator Success Manager

West Hollywood, CA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're hiring a Creator Success Manager to own both the strategy and execution of UGC video ... You'll also help grow SuperOrdinary's own creator community. This is a hybrid strategist-operator ...

iCIMS

Customer Success Manager

Sacramento, CA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive customer education and best-practice enablement using Community, Academy, and self-service ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

SuperOrdinary Talent LLC

Creator Success Manager

West Hollywood, CA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're hiring a Creator Success Manager to own both the strategy and execution of UGC video ... You'll also help grow SuperOrdinary's own creator community. This is a hybrid strategist-operator ...

Box

Customer Success Manager

San Francisco, CA · On-site

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market ... Box lives its values, with community and in-person collaboration being a core part of our culture.

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in California

Community Success Manager information

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in California?

For Community Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in California look for?

The top searched job categories for Community Success Manager jobs in California are:

What cities in California are hiring for Community Success Manager jobs?

Cities in California with the most Community Success Manager job openings:

Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Success Manager

Flip CX

Marina Del Rey, CA • On-site

$80K - $110K/yr

Other

Posted 14 days ago

Job description

Customer Success Manager

Location: Marina del Rey, CA (Onsite M-F)

Flip is an innovative company that provides Voice AI solutions to eCommerce brands and healthcare providers. We are looking for a Customer Success Manager to join our team.

As a Customer Success Manager, you will represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Our philosophy on growth is to be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.

We believe every customer should feel like our first and only.

We believe in building in person relationships.

We believe how we do things today is written in pencil and everyone is responsible for improving it.

We believe in winning, especially in the hardest of moments.

We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.

We believe in going long – these aren't transactional relationships, they're deep partnerships that compound in value over time.

As a Customer Success Manager, you will:

  • Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
  • Help sales win by getting new customers to success on their most important metrics FAST
  • Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
  • Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
  • Collaborate with marketing to bring new customers into our community and help them share their story
  • Either already are or become obsessed with eCommerce customer experience/support
  • Go above and beyond consistently

As a person, you are:

  • Looking to go all-in, learn a lot, and do the best work of your career (so far!)
  • Sick of being put in a box with a ceiling, you want to progress fast and see what you're truly capable of
  • Are trusted with the most important things in the most important moments
  • Communicate well, and embrace ownership, speed, & occasional (frequent) uncertainty
  • Eager and willing to support your teammates - just like they will with you!

Bonuses:

  • Know what it looks like to work at a startup, and have an entrepreneurial drive
  • Experience at an early-stage Healthtech or Retail tech company (Series A–C)
  • Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)
  • Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
  • Understanding of payer/provider dynamics and patient experience workflows

More About Us:

  • We're international, spanning the US, UK, and Canada
  • We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range: $80,000 - $110,000 USD

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Apply