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Community Success Manager Jobs in California (NOW HIRING)

Flip

Customer Success Manager

Los Angeles, CA

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Marina del Rey ... Collaborate with marketing to bring new customers into our community and help them share their ...

Komodor

Customer Success Manager

San Francisco, CA · On-site +1

We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for ... Contribution to local communities by hosting, participating and encouraging our employees to be ...

Attio Ltd

Customer Success Manager

San Francisco, CA · On-site

$125K - $165K/yr

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio ... and community programs * Use data to segment customers based on their product usage and ...

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

$113K - $155K/yr

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and ... Genuine curiosity about Whatnot's product, categories, and seller communities. All Whatnauts are ...

Mathnasium

Customer Success Manager

Redwood City, CA · On-site

$25/hr

Our mission is to serve our community by changing lives through math. Mathnasium, The Math Learning ... The ideal Customer Success Manager will possess exceptional communication, leadership ...

HealCommunity

Clinic Success Manager

Folsom, CA

Harnessing the power of community with virtual health coaching groups prescribed by doctors, billed ... and manage the clinic relationship to ensure their overall success. We pride ourselves on our ...

Sage

Client Success Manager

Los Angeles, CA

Define success plans for each community and client enterprise, set measurable quarterly targets ... Experience in managing enterprise level accounts with senior stakeholders * Proven track record of ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

Our platform and community put us in a unique position to be the leader in the next generation of ... You are empathetic and care deeply about the success of the customer. * You are technically savvy ...

Box

Customer Success Manager

San Francisco, CA

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market ... Box lives its values, with community and in-person collaboration being a core part of our culture.

Box

Customer Success Manager

San Francisco, CA · On-site

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market ... Box lives its values, with community and in-person collaboration being a core part of our culture.

ServiceTitan

Customer Success Manager

Glendale, CA · On-site +1

As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success ... community * Create Promoters: Seek ways to improve customer satisfaction and raise customer ...

ServiceTitan

Customer Success Manager

Glendale, CA · On-site +1

As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success ... community * Create Promoters: Seek ways to improve customer satisfaction and raise customer ...

Feedly

Customer Success Manager

Redwood City, CA · On-site

Our platform and community put us in a unique position to be the leader in the next generation of ... You are empathetic and care deeply about the success of the customer. * You are technically savvy ...

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in California

Community Success Manager information

What is a typical CSM salary?

A Community Success Manager (CSM) typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Senior or specialized CSMs can earn over $100,000, especially in tech or SaaS industries, often with performance bonuses and benefits.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What jobs in the US pay 300,000 a year?

Community Success Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, investment bankers, or specialized medical professionals. Senior roles in technology, finance, or law may also reach this level with experience and bonuses. Achieving this salary often requires advanced skills, extensive experience, and leadership responsibilities.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being a CSM hard?

Being a Community Success Manager (CSM) can be challenging as it involves managing customer relationships, resolving issues, and ensuring client satisfaction, often requiring strong communication, problem-solving skills, and familiarity with customer management tools. The role may also demand multitasking and adapting to different client needs, but it can be rewarding for those with interpersonal skills and a proactive approach.

Will AI replace CSM?

AI cannot fully replace Community Success Managers, as their role involves building relationships, understanding community needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of engagement and relationship management remain human-centered. Success in this role often depends on strong communication skills, empathy, and adaptability, which are difficult for AI to replicate fully.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in California? For Community Success Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in California look for? The top searched job categories for Community Success Manager jobs in California are:
What cities in California are hiring for Community Success Manager jobs? Cities in California with the most Community Success Manager job openings:
Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in California as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Success Manager

Customer Success Manager

Flip

Los Angeles, CA

Other

Posted 27 days ago

Job description

TITLE: Customer Success Manager

REPORTING TO: Director/Head of Customer Success

LOCATION: Marina del Rey, CA (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We're a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You'll Do

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. 

Our philosophy on growth - Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community. 

  1. We believe every customer should feel like our first and only. 
  2. We believe in building in person relationships. 
  3. We believe how we do things today is written in pencil and everyone is responsible for improving it. 
  4. We believe in winning, especially in the hardest of moments. 
  5. We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope. 
  6. We believe in going long - these aren't transactional relationships, they're deep partnerships that compound in value over time. 

Who you are, As A Customer Success Manager 

  • Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
  • Help sales win by getting new customers to success on their most important metrics FAST 
  • Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too) 
  • Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities 
  • Collaborate with marketing to bring new customers into our community and help them share their story
  • Either already are or become obsessed with eCommerce customer experience/support
  • Go above and beyond consistently 

Our customers are our most valuable asset, and you are responsible for them. 

Who You Are, As A Person

  • Looking to go all-in, learn a lot, and do the best work of your career (so far!)
  • Sick of being put in a box with a ceiling, you want to progress fast and see what you're truly capable of 
  • Are trusted with the most important things in the most important moments 
  • Communicate well, and embrace ownership, speed, & occasional (frequent ) uncertainty
  • Eager and willing to support your teammates - just like they will with you!

Bonuses

  • Know what it looks like to work at a startup, and have an entrepreneurial drive
  • Experience at an early-stage Healthtech or Retail tech company (Series A-C)
  • Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)
  • Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
  • Understanding of payer/provider dynamics and patient experience workflows

More About Us

  • We're international, spanning the US, UK, and Canada
  • We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week

#FlippinLegend

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