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Community Success Manager Jobs in California (NOW HIRING)

Box

Customer Success Manager

San Francisco, CA · On-site

We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market ... Box lives its values, with community and in-person collaboration being a core part of our culture.

Feedly

Customer Success Manager

Redwood City, CA · Remote

Our platform and community put us in a unique position to be the leader in the next generation of ... You are empathetic and care deeply about the success of the customer. * You are technically savvy ...

Feedly

Customer Success Manager

Redwood City, CA · On-site

Our platform and community put us in a unique position to be the leader in the next generation of ... You are empathetic and care deeply about the success of the customer. * You are technically savvy ...

Interface

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager San Francisco, CA About Interface.ai interface.ai is redefining how ... Own a named book of strategic credit union and community bank accounts, serving as the primary ...

Interface AI

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Interface.ai is redefining how financial institutions serve their members ... Own a named book of strategic credit union and community bank accounts, serving as the primary ...

Compass

Customer Success Manager

Los Angeles, CA

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... A passion for creating community within a space; you encourage in-office interaction, bonding and ...

Compass

Customer Success Manager

Los Angeles, CA · On-site

$28 - $31/hr

As a Customer Success Manager, you are the first person our customers meet when they join Compass ... A passion for creating community within a space; you encourage in-office interaction, bonding and ...

Impact.com

Customer Success Manager

Santa Barbara, CA · On-site +1

$80K - $95K/yr

As consumers increasingly rely on recommendations from people and communities they trust, impact ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$15K - $20K/mo

Our solutions are used by schools, school districts, and parental communities to protect children ... The Portfolio Customer Success Manager role is vital to our company's success. You will build ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$65K - $75K/yr

Our solutions are used by schools, school districts, and parental communities to protect children ... The Portfolio Customer Success Manager role is vital to our company's success. You will build ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

Scaled Customer Success Manager Box (NYSE:BOX) is the leader in Intelligent Content Management. Our ... Box lives its values, with community and in-person collaboration being a core part of our culture.

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Community Success Manager information

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in California?

For Community Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in California look for?

The top searched job categories for Community Success Manager jobs in California are:

What cities in California are hiring for Community Success Manager jobs?

Cities in California with the most Community Success Manager job openings:

Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Enterprise Customer Success Manager

Kaizen Stackup

Los Angeles, CA • On-site

Full-time

Re-posted 28 days ago

Job description

Enterprise Customer Success Manager
Full-time Position
About Us
We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team.
Position Overview
As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles.
Key Responsibilities
  • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges.
  • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities.
  • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns.
  • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform.
  • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community.
  • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives.
  • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk.
  • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap.
  • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation.
  • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus
  • 5+ years of experience in customer success, account management, or consulting roles

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