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Community Success Manager Jobs in California (NOW HIRING)

Superhuman

Community Manager

San Francisco, CA · On-site

$118K - $168K/yr

Partner with Product, Marketing, Customer Success, and Communications teams to collect feedback ... Experience managing online community platforms such as Slack, Common Room, or similar community ...

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ARM

Customer Success Manager (Silicon)

San Jose, CA · On-site

Job Overview: The Customer Success Manager (CSM) plays a meaningful role in driving the ... Join our talent community. Click here to get started. Accommodations at Arm At Arm, we want to ...

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Community Success Manager information

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in California?

For Community Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in California look for?

The top searched job categories for Community Success Manager jobs in California are:

What cities in California are hiring for Community Success Manager jobs?

Cities in California with the most Community Success Manager job openings:

Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Customer Success Manager

Base

South San Francisco, CA • On-site

Full-time

Re-posted yesterday

Job description

We're looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.
This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.
What You'll Do
Customer Success & Solutions
  • Manage a portfolio of customer accounts
  • Understand customer goals, workflows, and business objectives
  • Drive adoption, value realization, and long-term customer success
  • Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases
  • Act as a trusted advisor and partner to customer stakeholders
  • Train and enable customers on platform capabilities and best practices
  • Innovate and help companies create GOAT-level customer programs and experiences.

Solution Design & Implementation
  • Design customer experiences and programs with our vibe-coding studio and agentic /standard workflows and automations within the platform
  • Independently lead basic integrations, smaller implementations, module launches, and expansion projects
  • Partner with onboarding resources on larger or more complex deployments, and with R&D teams when advanced technical support is required

Scalable Customer Operations
  • Leverage AI tools and automation to increase productivity and customer impact
  • Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities
  • Surface customer feedback, product gaps, and emerging use cases to internal teams
  • Contribute ideas that help scale customer success operations through AI and automation

What We're Looking For
  • 4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies
  • A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills
  • Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions
  • Strong communication skills and confidence working directly with customers
  • Comfortable operating independently in a fast-moving environment
  • Curious, proactive, and eager to learn new technologies and use cases
  • Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps- a plus!

Location
  • US-based
  • Minimal travel required

About Base.ai
Base is an AI Customer Engagement platform that helps B2B companies create a Customer-led Growth (CLG) framework through AI-powered lifecycle experiences and customer activation. By providing AI-driven journey tracking, automation, insights, and personalized journeys, our platform helps companies focus on their customer base and the best next action for each customer, while attributing growth to strategic customer activations. Trusted by leading global companies, including Broadcom, Adobe, SAP, NiCE, Okta, Fortinet, and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly drives revenue growth.
We move fast, leverage AI across every aspect of our work, and are customer-obsessed as we continue building a product that helps our customers grow better with CLG, generate value daily, and save time.

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