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Community Success Manager Jobs (NOW HIRING)

Frontier Tutoring

Student Success Manager

Anchorage, AK · On-site

... on community boards or committees * Provide other management/operational/analytical support and ... Student Success Managers are the operational engine of Frontier Tutoring. You will clearly observe ...

LMI

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... This is a customer-facing role that sits between the government user community and the LIGER ...

Kiln

Member Success Manager

Seattle, WA · Hybrid

Our community lifts individuals, facilitates learning, and is creating a collective that is capable ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Plano, TX · Hybrid

Our community lifts individuals, facilitates learning, and is creating a collective that is capable ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Sweep Inc.

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Join us to be part of a dynamic, people-first community where we tackle complex challenges, take ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

Kiln

Member Success Manager

Meridian, ID · On-site

Our community lifts individuals, facilitates learning, and is creating a collective that is capable ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Phoenix, AZ · Hybrid

Our community lifts individuals, facilitates learning, and is creating a collective that is capable ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Join us to be part of a dynamic, people-first community where we tackle complex challenges, take ...

Flip

Customer Success Manager

Los Angeles, CA

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Marina del Rey ... Collaborate with marketing to bring new customers into our community and help them share their ...

KILN LLC

Member Success Manager

Seattle, WA · Hybrid

Our community lifts individuals, facilitates learning, and is creating a collective that is capable ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

Use internal tools to help communities customize their app experience * Provide insights to clients ... a customer success, account management, or a relationship management position. * Natural ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

Use internal tools to help communities customize their app experience * Provide insights to clients ... a customer success, account management, or a relationship management position. * Natural ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Join us to be part of a dynamic, people-first community where we tackle complex challenges, take ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers ...

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Community Success Manager information

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$31K

$58.9K

$92.5K

How much do community success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for community success manager in the United States is $58,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $67,000.00 per year, depending on experience, location, and employer.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
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Community Success Manager jobs near you
Student Success Manager

Student Success Manager

Frontier Tutoring

Anchorage, AK • On-site

Full-time

Medical, Dental, PTO

Posted 13 days ago

Job description

About Frontier Tutoring
Frontier Tutoring is how Alaskans get ahead. Founded in 2008 by UAA students, Frontier Tutoring today is the largest Alaska-based educational services brand, serving students from our center in Anchorage. Through our academic tutoring, SAT/ACT prep, and college admissions consulting programs, we are uniquely positioned to empower our students to succeed at every stage of their journey from middle and high school to the college of their choice.
Typical Responsibilities
Reports To: Executive Director
  • Through training, master the essentials of testing and college admissions strategy
  • Serve as the Student Success Manager for a cohort of students, where you will manage student outcomes (e.g., SAT/ACT score improvement), drive instructor procedural execution and student engagement, and ensure customer satisfaction
  • Meet or exceed a monthly revenue generation standard by deploying your testing and college admissions expertise to:
    • Recommend additional Frontier Tutoring programs to existing students, as appropriate, based on their college admissions or scholarship goals
    • Follow up with parents of students who have participated in our free practice SAT/ACT events and demonstrate a need to improve their scores relative to their college admissions or scholarship goals
    • Engage with prospective customers who contact our office with questions
  • Train, develop, engage, and manage the performance of a group of Tutoring Specialists as their Team Lead
  • Represent Frontier Tutoring as a marketing ambassador by meeting with school staff to educate them on our free and paid programs, managing practice SAT/ACT events, delivering school presentations and workshops, and/or serving on community boards or committees
  • Provide other management/operational/analytical support and work on special projects, as required and based on your professional interests
  • If you have established subject matter expertise and an interest in working directly with students, up to 25% of your time may be allocated to billable educational service delivery (e.g., providing academic tutoring, serving as an SAT/ACT prep instructor, providing college admissions counseling services, etc.), for which you will receive company training

Position Benefits
  • Student Success Managers are the operational engine of Frontier Tutoring. You will clearly observe and experience the impact of your work in enabling Frontier Tutoring to acquire customers and deliver renowned outcomes for our students, empowering them to succeed and achieve their college admissions and scholarship goals
  • Build lasting friendships with talented colleagues from a diversity of high-achieving backgrounds in a fun, friendly, warm, and professional environment
  • Through regular interaction and board/committee service opportunities, build relationships with school personnel and other community education leaders
  • Take advantage of growth opportunities, including training/professional development, leading special projects, and promotion

Critical Qualities, Skills & Experience
  • Bachelor's degree
  • Minimum 1 year of business, sales, or operational leadership experience
  • Ability to master the fundamentals of test prep and college admissions strategy through training
  • Willingness to generate sales by recommending products to empower students to achieve their college admissions and scholarship goals
  • Interest in student success
  • Be a friendly people person - able to quickly establish rapport with colleagues, customers, prospects, and students
  • Demonstrated ability to lead other team members
  • Willingness to work limited evenings and some weekends (schedules are set well in advance, take into account individual preferences, and feature flexibility in general work hours/location)
  • High degree of computer literacy and ability to quickly master multiple software programs

Compensation & Benefits
  • Starting base salary depending on experience
  • Bonus compensation based on revenue generation and performance
  • Health, prescription medication, dental, and long-term/short-term disability benefits available
  • 3 weeks of paid time off (PTO), plus 6 paid holidays

Note: If selected for this position, you will be required to submit to a fingerprint-based state (DPS) and federal (FBI) criminal history records check administered by State of Alaska Department of Public Safety, as well as a third-party pre-employment screening procedure, with all fingerprinting, processing, and administrative fees paid by Frontier Tutoring.
This position description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of the Student Success Manager. It is subject to change and should not be interpreted as all-inclusive in scope.

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