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Community Success Manager Jobs in Massachusetts (NOW HIRING)

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Our values define who we are and how we show up for each other, our customers, and our communities ... The customer success manager will also be responsible for identifying and nurturing additional ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices ... Specifically, Customer Success Managers are responsible for providing strategic direction and ...

Informa

Customer Success Manager

Newton, MA

$64K - $71K/yr

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices ... Specifically, Customer Success Managers are responsible for providing strategic direction and ...

Informa TechTarget

Customer Success Manager

Newton, MA · On-site

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices ... Specifically, Customer Success Managers are responsible for providing strategic direction and ...

CDK

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Our values define who we are and how we show up for each other, our customers, and our communities ... The customer success manager will also be responsible for identifying and nurturing additional ...

OutSystems

Customer Success Manager

Boston, MA · On-site +1

$100K - $118K/yr

Here's what a successful Customer Success Manager at OutSystems looks like: * Manages a list of our ... OutSystems is a global company, with more than 900k developer community members, 1,700 employees ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to ... communities, and business. Fresh vision. Real impact. Come build it with us.

Mimecast

Customer Success Manager

Lexington, MA · Hybrid

We push each other to be better and expect to be pushed back, in a community built on respect ... Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy ...

Mimecast

Customer Success Manager

Lexington, MA · On-site

$100 - $125/hr

We push each other to be better and expect to be pushed back, in a community built on respect ... Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy ...

Mimecast

Customer Success Manager

Lexington, MA · On-site

We push each other to be better and expect to be pushed back, in a community built on respect ... Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy ...

Mimecast

Customer Success Manager

Lexington, MA · Hybrid

We push each other to be better and expect to be pushed back, in a community built on respect ... Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy ...

Informa

Senior Customer Success Manager

Newton, MA

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices ... Specifically, Customer Success Managers are responsible for providing strategic direction for ...

Datadog

Customer Success Manager - Boston

Boston, MA · Hybrid

As a Customer Success Manager, you will proactively drive new product attachment and effective ... An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor ...

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

... community engagement. Risk Management & Customer Health Proactively monitor customer health ... Key Success Metrics Customer retention and account health Product adoption and utilization ...

WinsAbove

Customer Success Manager - Boston

Boston, MA · On-site

$100 - $125/hr

As a Customer Success Manager, you will proactively drive new product attachment and effective ... An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor ...

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Community Success Manager information

See Massachusetts salary details

$33.9K

$64.4K

$101K

How much do community success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for community success manager in Massachusetts is $64,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in Massachusetts?

For Community Success Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in Massachusetts look for?

The top searched job categories for Community Success Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Community Success Manager jobs?

Cities in Massachusetts with the most Community Success Manager job openings:

Community Success Manager jobs near you

Customer Success Manager

CDK Global, Inc.

Boston, MA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

169th of 247 rated software companies

Job description

Field Based Position - To be considered for this role, you must reside near a major airport in one of the following locations: Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.
Responsibilities
  • Follow all CDK Global policies and procedures
  • Complete all mandatory assigned compliance tasks and acknowledgements
  • Meet or exceed all performance expectations
  • Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
  • Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
  • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
  • Identifies opportunities, creating a plan for addressing training needs for dealership staff.
  • Partners with Sales to become a key asset in helping grow the CDK business with the client
  • Successfully identifies and implements strategies for retaining "at risk" clients
  • Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
  • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
  • Utilizes Totango to document valued-added conversations & engagements with dealer partners
  • Travel 50-75% of the Time

Qualifications
  • Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
  • Ability to work and influence across all levels of the dealership
  • Knowledge of CDK applications and familiarity with automotive industry
  • In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
  • Experience with SalesForce
  • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
  • Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
  • Time management and completion of tasks to a definite deadline
  • Able to Travel up to 75%
  • Highschool Diploma
  • Valid Driver's License/travel documents(if applicable)

Preferred Qualifications
  • 3+ years of automotive experience preferred
  • Familiarity with CDK's org structure, solutions, implementation and service models
  • SaaS experience preferred but not required
  • Experience using a CX platform
  • Some automotive knowledge (Areas of the dealership and Dealer workflows)
  • BA/BS Preferred

Salary Range: $70,000 - $80,000
Physical Requirements
  • Operate Computer Hardware and Other Office Equipment: Constantly
  • Repetitive Motion: Frequently
  • Position and Move Items: Frequently
  • Physical Demands: Up to 15 pounds
  • Remain in a Stationary Position: Frequently
  • Move About: Frequently
  • Adjust Posture for Movement: Frequently
  • Ascend and Descend: Occasionally
  • Observe or Inspect Details: Frequently
  • Communicate Information and Ideas so that Others will Understand: Frequently
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently
  • Exposure to Confined Spaces: Occasionally
  • Operate a Vehicle Safely: Occasionally
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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