Community Success Manager Jobs in Springfield, MA

Matter Health is transforming healthcare by bringing primary and preventive care directly into affordable housing communities where older adults live.

Rather than asking patients to navigate traditional healthcare systems, we meet them where they are—providing relationship-based care that improves access, strengthens communities, and helps older adults live healthier, more independent lives.

Our interdisciplinary teams partner closely with residents, property managers, and community organizations to create trusted relationships that improve health outcomes while making healthcare more personal and accessible.

As we continue expanding throughout Massachusetts, we're looking for passionate relationship builders who thrive in the community and want to make a meaningful impact every day.

Matter Health is seeking a Property Success Manager to serve as the primary relationship owner for our affordable housing partners throughout Massachusetts.

This is a highly visible, field-based position responsible for developing, onboarding, and maintaining strong partnerships with property management teams while ensuring Matter Health delivers an exceptional experience for both residents and community partners.

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems, hosting events, and serving as a trusted partner.

Unlike a traditional sales role, success is measured by the strength of the relationships you build, the trust you create, and the experience you provide—not by sales quotas.

• Serve as the primary relationship owner for assigned affordable housing communities.

• Develop trusted partnerships with property managers, service coordinators, and community leaders.

• Become the first point of contact for property-related questions and concerns.

• Build long-term relationships that support Matter Health's continued growth within each community.

• Coordinate onboarding activities for newly assigned properties.

• Introduce property teams to Matter Health's care model and partnership approach.

• Plan and execute successful property launches.

• Ensure every new community receives a consistent, welcoming onboarding experience.

• Host resident events that increase awareness and participation.

• Represent Matter Health at community meetings and property events.

• Build excitement around Matter Health services.

• Ensure residents understand the value of relationship-based healthcare.

• Ensure Matter Health is represented professionally within every community.

• Maintain strong communication with property leadership.

• Monitor property satisfaction and proactively address concerns.

• Maintain marketing materials and community presence.

• Partner closely with Engagement Specialists, Market Operations, Clinical Leadership, and Corporate Real Estate teams.

• Share feedback from communities to improve operations and resident experience.

• Help identify opportunities to strengthen partnerships and community engagement.

We're looking for someone who naturally builds relationships and enjoys working with people.

Successful candidates often come from backgrounds such as:

• Account Management

• Customer Success

• Community Outreach

• Property Management

• Affordable Housing

• Hospitality

• Healthcare

• Resident Services

• Community Engagement

You may be a great fit if you:

• Love building meaningful relationships.

• Communicate confidently with diverse groups.

• Enjoy hosting meetings, presentations, and community events.

• Are organized and comfortable managing multiple priorities.

• Take initiative and solve problems independently.

• Thrive in fast-paced, growing organizations.

• Enjoy working in the field rather than behind a desk.

• Adapt easily to changing situations and community needs.

• Bachelor's degree or equivalent experience.

• Experience working in relationship-focused roles.

• Experience supporting community organizations, property management, healthcare, hospitality, or customer success.

• Excellent communication and presentation skills.

• Strong organizational and time management skills.

• Valid driver's license and reliable transportation.

• Ability to travel regularly throughout the assigned market.

At Matter Health, every relationship matters.

You'll have the opportunity to directly impact the lives of older adults while helping strengthen the communities we serve.

This is an opportunity to build something meaningful—not simply manage accounts.

We're committed to supporting every team member, both professionally and personally.

• Medical, dental, and vision insurance

• Employer-funded HSA and FSA options

• Employer-paid life and disability insurance

• Voluntary accident, illness, and hospitalization coverage

• Access to Matter Health healthcare services

• Competitive compensation

• 401(k) with company match beginning on Day 60

• Financial wellness resources

• Up to 4 weeks of Paid Time Off

• 10 paid company holidays

• 2 volunteer days annually

• Career development opportunities

• Collaborative, mission-driven culture

• Opportunity to help shape a rapidly growing healthcare organization

If you're energized by meeting new people, building long-term relationships, strengthening communities, and making a lasting impact, you'll thrive at Matter Health.

Every day is different. Every relationship matters. Every community is an opportunity to improve lives.

Total Healthcare. Where you live.

Matter Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member feels welcomed, respected, and empowered to succeed.

Compensation Range: $75K - $80K