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Community Success Manager Jobs in Springfield, MA

Finalsite

Client Success Manager

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

Finalsite

Client Success Manager

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

Finalsite

Senior Client Success Manager

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio ...

Finalsite

Senior Client Success Manager

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio ...

Aspen Square Management

Community Manager

South Hadley, MA · On-site

$50K - $68K/yr

With a national portfolio spanning 14+ states, your role will be pivotal in our continued success and be part of a community-focused approach to property management. Ready to take the next step in ...

Aspen Square

Community Manager

South Hadley, MA · On-site

$50K - $68K/yr

With a national portfolio spanning 14+ states, your role will be pivotal in our continued success and be part of a community-focused approach to property management. Ready to take the next step in ...

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Springfield, MA

Community Success Manager information

See Springfield, MA salary details

$30.9K

$58.7K

$92.2K

How much do community success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for community success manager in Springfield, MA is $58,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $66,800.00 per year, depending on experience, location, and employer.

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in Springfield, MA?

For Community Success Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in Springfield, MA look for?

The top searched job categories for Community Success Manager jobs in Springfield, MA are:

Community Success Manager jobs near you
Infographic showing various Community Success Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,731 per year, or $28.2 per hour.

Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 6 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K-12 district, independent, charter, etc.) and strategic goals.
  • Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value.
  • Value and Adoption Driver: Understands the value of Finalsite's platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty.
  • Growth Identification: Proactively identify and qualify upsell and cross-sell opportunities within the software portfolio, and seamlessly transition these leads to the Sales team.
  • Supplemental Services Sales: Proactively sell follow-on services such as training or consulting to accelerate and deepen product adoption.
  • Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention.
  • Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks-whether technical, commercial, or operational.
  • Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite's Client Success Platform (ChurnZero), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs).
  • Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio.
QUALIFICATIONS AND SKILLS
  • At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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