Community Success Manager Jobs in Springfield, MA

About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success.

These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission: Educate. Inspire.

Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Reporting to the AVP of Student Affairs, the Director of Community Standards and Wellbeing assumes primary leadership across campus for creating, managing, and delivering educational programming related to student wellbeing, including educating the campus community around student behavioral concerns stemming from mental health challenges, trauma, issues of structural racism or inequity. This position will have direct oversight and responsibility for the student conduct and judicial process, will oversee the partnership with the Center for Human Development and the partnership with the JED Foundation, will chair the CARE Team and the Mental Health Task Force, will oversee grants directly supporting this work, and will partner deeply with departments such as Campus Police, Office for Students with Disabilities & Deaf Services, Student Experience programs, and faculty. This position will contribute to Strategic Plan metrics related to course completion and retention.

Manages student and organizational conduct cases including formal hearings, administrative resolutions and mediations; Recommends and imposes sanctions designed to foster student learning and development in accordance with the college's disciplinary process. Uses Maxient to document, track and maintain reports of all Code of Conduct allegations and violations, active disciplinary cases and sanctions. Chairs the college's Concerns Assessment, Referral & Education (CARE) Team; utilize Maxient to manage CARE team cases and follow-up.

In collaboration with the Office for Students with Disabilities & Deaf Services, the Campus Police Department and the Center for Human Development (CHD), develops and delivers educational programming to address current trends in behaviors of concern and best practices to support students; facilitates dialogue within the campus community. Serves as the lead in the training, advisement, and education of students, faculty, staff and administrators regarding students rights and responsibilities, the Student Code of Conduct, and other community standards. Facilitates the Student Medical Re-Entry process, ensuring policy compliance and supports are in place for successful re-entry following a student's medical leave.

Conducts regular equity audits related to the student conduct process, policies, procedures, and sanctions; recommends improvements based on audit results. Annually review and update the Student Handbook, Student Code of Conduct, and web resources supporting the work of Student Affairs Provides training for Student Clubs, Organizations, and Athletic Teams specific to the Hazing Compliance Regulation. Annually files the Hazing Compliance Report.

Creates and inclusive and supportive connection to all students; actively supports diversity, equity, and inclusion. Periodically works evenings and weekends to participate in college activities. Performs other duties as assigned.

Minimum Qualifications: Master's degree in Social Work, Education, Counseling, Psychology, or closely related field; Three (3) years experience working in higher education and/or training that includes student affairs, residence life, advising, counseling, or student engagement; Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs; Critical Thinking, Relationship Building, Organizational and problem-solving skills. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

Preferred Qualifications: Experience in judicial affairs or mediation; Training in trauma-informed approaches, Motivational Interviewing, Mental Health First Aid, and Emotional CPR; Demonstrated ability to listen effectively and communicate clearly; Demonstrated experience in building a climate that elevates equity, diversity and inclusion; Experience working in a community college or a similar institution of higher education, community organization, or large institution. Full-Time Non-Unit Professional Position: Salary Range: $89,931.00 - $99,291.43/year (Grade 7), plus a comprehensive State benefits package. Hours: 37.5 hours per week

Funding Source: State. Additional Details: Please Note: a skills assessment or presentation may be required as part of the interview process. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554. Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States.

HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence.

Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.