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Collections Recovery Jobs (NOW HIRING)

Citizens Bank

Collection Recovery Sr. Specialist

Johnston, RI · On-site

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI · On-site

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

Fnbcorp

Collections Representative

Pittsburgh, PA

$16.50 - $21.25/hr

Collections Representatives Loan Adjustor (Levels I, II, III) Retail Lending | Pittsburgh, PA or ... Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts

Fnbcorp

Collections Representative

Hermitage, PA

$15.50 - $20/hr

Collections Representatives Loan Adjustor (Levels I, II, III) Retail Lending | Pittsburgh, PA or ... Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts

F.N.B. Corporation

Collections Representative

Pittsburgh, PA · On-site

$16.50 - $21.25/hr

Collections Representatives Loan Adjustor (Levels I, II, III) Retail Lending | Pittsburgh, PA or ... Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts

Neighbors Credit Union

Collections Manager

Saint Louis, MO · On-site

$32.60 - $40.75/hr

Lead, coach, develop, and supervise Collections staff, including performance management, training ... Oversee all recovery operations, including charge-offs, bankruptcies, repossessions, foreclosures ...

Conexwest

Collections Manager

Lathrop, CA · On-site

$75K - $85K/yr

Manage daily collections activities to ensure timely recovery of outstanding balances * Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding) * Develop and ...

Conexwest

Collections Manager

Lathrop, CA · On-site

$75K - $85K/yr

Manage daily collections activities to ensure timely recovery of outstanding balances * Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding) * Develop and ...

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Collections Recovery information

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How much do collections recovery jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for collections recovery in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced in a collections recovery role, and how can they be effectively managed?

Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.

What does a collections recovery specialist do?

A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.

What is the difference between Collections Recovery vs Collections Specialist?

AspectCollections RecoveryCollections Specialist
Required CredentialsHigh school diploma, some roles may require debt collection certificationsHigh school diploma, debt collection certifications often preferred
Work EnvironmentCall centers, financial institutions, debt collection agenciesFinancial institutions, third-party collection agencies, credit companies
Employer & Industry UsageUsed by banks, credit card companies, debt collectorsCommonly employed by banks, credit unions, collection agencies
Search & Comparison IntentUnderstanding roles in debt recovery processesLooking for debt collection job responsibilities and requirements

Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.

Can you make good money in collections recovery?

Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning above average wages in the finance or collections industry.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.
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Cities with the most Collections Recovery job openings:

What states have the most Collections Recovery jobs?

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What job categories do people searching Collections Recovery jobs look for?

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Collections Recovery jobs near you
Infographic showing various Collections Recovery job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Collection Recovery Sr. Specialist

Citizens Bank

Johnston, RI • On-site

$18.50 - $25.25/hr

Full-time

Re-posted 27 days ago

Job description


At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.
As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience.
Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally!
Primary responsibilities include
  • Acts as a subject matter expert (SME) in a specialized area of collections/recovery business.
  • Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure.
  • Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections.
  • Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections.
  • Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management.
  • May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management.

Qualifications, Education, Certifications and/or Other Professional Credentials
  • Excellent oral communications counseling and persuasion skills
  • Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
  • Excellent data entry and typing skills
  • Math aptitude
  • Familiarity with digital phone systems
  • Make independent decisions and exercise sound judgment
  • Organized work habits
  • Ability to perform in a production environment and meet monthly operational metric goals
  • Hours & Work Schedule

Hours & Work Schedule
  • Hours per Week: 40 Hours
  • Work Schedule: Monday - Friday 8:00 AM - 5:00 PM (in office)

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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