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Collections Recovery Jobs (NOW HIRING)

Marmon

Director - Collections & Recovery

Westlake, OH · Hybrid

The Director of Collections & Recovery is responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight of early-stage ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI · On-site

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

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How much do collections recovery jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for collections recovery in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a collections recovery specialist do?

A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.

What are some common challenges faced in a collections recovery role, and how can they be effectively managed?

Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.

What is the difference between Collections Recovery vs Collections Specialist?

AspectCollections RecoveryCollections Specialist
Required CredentialsHigh school diploma, some roles may require debt collection certificationsHigh school diploma, debt collection certifications often preferred
Work EnvironmentCall centers, financial institutions, debt collection agenciesFinancial institutions, third-party collection agencies, credit companies
Employer & Industry UsageUsed by banks, credit card companies, debt collectorsCommonly employed by banks, credit unions, collection agencies
Search & Comparison IntentUnderstanding roles in debt recovery processesLooking for debt collection job responsibilities and requirements

Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.

Can you make good money in collections recovery?

Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning a substantial income through successful debt collection efforts.

What qualifications do I need to be a collections recovery?

To work in collections recovery, candidates typically need a high school diploma or equivalent. Relevant skills include strong communication, negotiation, and problem-solving abilities, and familiarity with debt collection software or customer management systems can be beneficial. Some positions may require prior experience in collections or finance, but formal certifications are not usually mandatory.
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What states have the most Collections Recovery jobs?

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Collections Recovery jobs near you
Infographic showing various Collections Recovery job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Director, Collections & Recovery (Remote)

TPX Communications

Remote

Full-time

Posted 19 days ago

Job description

General Purpose:
The Director of Collections & Recovery is responsible for leading and optimizing the company's collections and recovery operations to maximize cash collections, improve operational effectiveness, and enhance the customer experience. This role requires a leader with strong operational expertise, an analytical mindset, and a passion for continuous improvement. The successful candidate will provide leadership to the Collections & Recovery team while serving as a functional subject matter expert, driving process improvements, implementing best practices, and ensuring consistent, scalable operations. This individual partners closely with leaders across Finance, Customer Experience, Treasury, Billing Operations, and other business functions to improve outcomes and support organizational objectives.
Direct Reports: Yes
Essential Duties and Responsibilities:
Collections & Recovery Strategy
  • Develop and execute operational strategies and initiatives to maximize cash flow, improve collection effectiveness, and minimize delinquent receivables.
  • Analyze portfolio performance, collection trends, and operational metrics to identify opportunities and implement targeted initiatives that improve recovery rates.
  • Partner with Sales, Legal, Cash Application, Customer Experience, and other stakeholders to resolve complex collection issues and optimize recovery efforts.

Process Improvement & Optimization
  • Identify workflow inefficiencies and implement process improvements that increase effectiveness, scalability, and operational efficiency.
  • Leverage data, analytics, and automation opportunities to improve collections performance and operational decision-making.
  • Establish, monitor, and communicate KPIs to measure performance, identify trends, and drive continuous improvement.
  • Lead change initiatives that improve collections operations, customer outcomes, and business performance.

Documentation & Compliance
  • Develop and maintain standardized collections policies, procedures, and training materials.
  • Ensure compliance with all regulatory requirements and industry best practices related to collections and recovery.
  • Ensure collection activities comply with applicable laws, regulations, company policies, and industry best practices while partnering with Finance, Legal, and Compliance to uphold organizational risk management standards.

Leadership & Team Development
  • Lead, develop, and mentor an inclusive, engaged, and high-performing Collections & Recovery team through coaching, accountability, and professional development.
  • Serve as a player-coach by providing hands-on support for complex customer accounts and escalations while remaining actively engaged in collection activities as business needs require.
  • Serve as the functional subject matter expert for Collections & Recovery, providing operational guidance and recommending process improvements to enhance organizational performance.
  • Foster a results-driven culture focused on accountability, collaboration, and continuous learning.
  • Provide regular training and coaching to enhance team effectiveness.

Required Qualifications:
Education & Experience
  • Bachelor's degree in Business, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
  • 5-10+ years of progressive experience in B2B Collections and Recovery, including operational leadership and team management.
  • Demonstrated experience leading operational improvements through process optimization, workflow redesign, and change management initiatives.
  • Proven ability to leverage data, analytics, and performance metrics to improve cash collections, recovery performance, DSO, and overall operational effectiveness.
  • Demonstrated success leading and developing high-performing teams through coaching, accountability, and performance management.
  • Experience with B2B collections is required.

Knowledge & Skills
  • Working knowledge of applicable federal and state laws governing collection activities and practices.
  • Working knowledge of bankruptcy laws, processes, and procedures as they relate to commercial collections.
  • Advanced proficiency with Microsoft Excel and Microsoft PowerPoint.

Preferred Qualifications
  • Experience with Dun & Bradstreet (DNBi) or comparable commercial credit and collections platforms.
  • Experience supporting Subscription and/or SaaS recurring revenue business models.
  • Strong knowledge of collections, billing, customer care, and related business systems.
  • Experience with collections software such as CoAction, Experian, or equivalent platforms.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.
#LI-Remote
Req: #26-0085

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