We are hiring an experienced Director of Third-Party Operations (Collections & Recoveries) - BPO, AI & Reporting Transformation from the BPO space to run and scale a highperforming vendor ecosystem ...
We are hiring an experienced Director of Third-Party Operations (Collections & Recoveries) - BPO, AI & Reporting Transformation from the BPO space to run and scale a highperforming vendor ecosystem ...
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Director, Collections Strategy & Performance
Mississauga, ON · On-site
$140 - $200/hr
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Director, Collections Strategy & Performance
Mississauga, ON · On-site
$140 - $200/hr
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Quick apply
Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics. * Use data and insights to inform decisions and influence business strategy.
Bilingual Collections Agent
Barrie, ON · On-site +1
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Bilingual Collections Agent
Barrie, ON · On-site +1
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Bilingual Collections Agent
Barrie, ON · On-site
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Quick apply
Bilingual Collections Agent
Barrie, ON · On-site
CA$40K/yr
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Bilingual Collections Agent
Barrie, ON · On-site
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Quick apply
Bilingual Collections Agent
Barrie, ON · On-site
The Collections Agent is responsible for engaging with customers over the phone to support and ... Apply internal policies and procedures to ensure fair and consistent payment recovery practices
Join Home Trust as a Manager, Default Recovery - Collections , reporting to VP Default Recovery & Accounts Receivable, and be part of our talented and growing team! About the role: The Manager of ...
Join Home Trust as a Manager, Default Recovery - Collections , reporting to VP Default Recovery & Accounts Receivable, and be part of our talented and growing team! About the role: The Manager of ...
Billing & Collections Specialist
Oakville, ON · Remote
CA$80K - CA$90K/yr
This is a hands-on role at the center of how Berkeley bills its clients and recovers revenue. Your ... Collections & Receivables * Own the accounts receivable aging schedule and the collections ...
Quick apply
Billing & Collections Specialist
Oakville, ON · Remote
CA$80K - CA$90K/yr
This is a hands-on role at the center of how Berkeley bills its clients and recovers revenue. Your ... Collections & Receivables * Own the accounts receivable aging schedule and the collections ...
By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role ... Provide administrative support to collections operations, including account updates and ...
By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role ... Provide administrative support to collections operations, including account updates and ...
By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role ... Provide administrative support to collections operations, including account updates and ...
By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role ... Provide administrative support to collections operations, including account updates and ...
The Collections Administrator will work with a team responsible for the collection of outstanding ... Enter bad debt write offs and recoveries into Trux system * Process bi-monthly and monthly ...
The Collections Administrator will work with a team responsible for the collection of outstanding ... Enter bad debt write offs and recoveries into Trux system * Process bi-monthly and monthly ...
Recovery Administrator
Barrie, ON · Hybrid
CA$45K/yr
They maintain accurate records, assist with billing and collections, and ensure efficient processes to support Northlake Financials' recovery and remarketing objectives. Responsibilities of a ...
Recovery Administrator
Barrie, ON · Hybrid
CA$45K/yr
They maintain accurate records, assist with billing and collections, and ensure efficient processes to support Northlake Financials' recovery and remarketing objectives. Responsibilities of a ...
As a Manager, Portfolio Management - Collections, you'll manage the day-to-day performance of ... recoveries, customer experience, and operational effectiveness. You'll also help ensure all ...
New
As a Manager, Portfolio Management - Collections, you'll manage the day-to-day performance of ... recoveries, customer experience, and operational effectiveness. You'll also help ensure all ...
New
As a Manager, Portfolio Management - Collections, you'll manage the day-to-day performance of ... recoveries, customer experience, and operational effectiveness. You'll also help ensure all ...
New
As a Manager, Portfolio Management - Collections, you'll manage the day-to-day performance of ... recoveries, customer experience, and operational effectiveness. You'll also help ensure all ...
New
Enhance collections strategies - Design and continuously improve strategies across the collections lifecycle, including segmentation, treatment strategies, recoveries optimization, and customer ...
New
Enhance collections strategies - Design and continuously improve strategies across the collections lifecycle, including segmentation, treatment strategies, recoveries optimization, and customer ...
New
Enhance collections strategies - Design and continuously improve strategies across the collections lifecycle, including segmentation, treatment strategies, recoveries optimization, and customer ...
New
Enhance collections strategies - Design and continuously improve strategies across the collections lifecycle, including segmentation, treatment strategies, recoveries optimization, and customer ...
New
Collections Administrator
Toronto, ON · On-site +1
CA$50K - CA$52K/yr
Collections Administrator The Collections Administrator is responsible for managing and responding ... This role serves as a key point of contact for third-party organizations involved in the recovery ...
Collections Administrator
Toronto, ON · On-site +1
CA$50K - CA$52K/yr
Collections Administrator The Collections Administrator is responsible for managing and responding ... This role serves as a key point of contact for third-party organizations involved in the recovery ...
Collection Agent
Barrie, ON · On-site
Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity ...
Quick apply
Collection Agent
Barrie, ON · On-site
Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity ...
The Senior Manager, Collections Strategy and Analytics is responsible for designing, implementing ... Provide effective challenge and recommendations regarding collection effectiveness, recoveries ...
The Senior Manager, Collections Strategy and Analytics is responsible for designing, implementing ... Provide effective challenge and recommendations regarding collection effectiveness, recoveries ...
Collections Recovery information
What are some common challenges faced in a collections recovery role, and how can they be effectively managed?
Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.
What does a collections recovery specialist do?
A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.
What is the difference between Collections Recovery vs Collections Specialist?
| Aspect | Collections Recovery | Collections Specialist |
|---|---|---|
| Required Credentials | High school diploma, some roles may require debt collection certifications | High school diploma, debt collection certifications often preferred |
| Work Environment | Call centers, financial institutions, debt collection agencies | Financial institutions, third-party collection agencies, credit companies |
| Employer & Industry Usage | Used by banks, credit card companies, debt collectors | Commonly employed by banks, credit unions, collection agencies |
| Search & Comparison Intent | Understanding roles in debt recovery processes | Looking for debt collection job responsibilities and requirements |
Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.
Can you make good money in collections recovery?
Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning above average wages in the finance or collections industry.
What are the key skills and qualifications needed to thrive as a collections recovery specialist?
To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.
What are popular job titles related to Collections Recovery jobs in Ontario? For Collections Recovery jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Collections Recovery jobs in Ontario look for? The top searched job categories for Collections Recovery jobs in Ontario are:
Director of Third-Party Operations (Collections & Recoveries)
Barrie, ON • On-site
Full-time
Re-posted 12 days ago
Job description
Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We are hiring an experienced Director of Third-Party Operations (Collections & Recoveries) - BPO, AI & Reporting Transformation from the BPO space to run and scale a highperforming vendor ecosystem across live collections, recoveries, and postchargeoff portfolios.What You'll Do:
Lead a thirdparty/BPO network that directly impacts client recoveries, costtocollect, and revenue across pre and postchargeoff segments.
Be the primary client and vendor contact for delivery, governance, reporting, and continuous improvement.
Salary: CAD 80,000 - 100,000 (Depending on Experience)
Office Location: Barrie, Ontario (55 Mulcaster Street, Suite 600, Barrie, Ontario, L4M 0J4)
Work Model - Hybrid (at least 3 times in office)
Key responsibilitiesOwn thirdparty strategy across North America: design the vendor portfolio (on/off/nearshore), run RFPs, negotiate MSAs/SOWs, set SLAs/KPIs, and implement rigorous vendor governance and scorecards.
P&L, forecasting and ROI: manage budgets and margin, optimize placement strategy, capacity, and costtocollect across internal teams and external partners.
Performance leadership: drive collections/recoveries and postchargeoff results; implement testandlearn frameworks (champion/challenger) across dialer, digital, and legal strategies.
Reporting modernization: build a futurestate reporting stack and data governance (single source of truth, automated QC, SLA dashboards, clientready insights, metadata/data dictionary).
AI and automation: deploy conversational AI/voicebots/chatbots, speech analytics, QA automation, propensity/risk models, workflow/RPA, and nextbestaction; partner with Data/IT on integration, APIs, and model governance.
Workforce and resource planning: set capacity plans and schedules across vendors and internal teams; ensure tools, facilities, and inventory support efficient operations.
Client leadership: serve as the executive point of contact for delivery, quarterly business reviews, and continuous improvement roadmaps.
Department building: hire, coach, and develop leaders; define operating rhythms, playbooks, and OKRs to scale a highperforming function.
5+ years in collections/recoveries operations with 3rdparty/BPO vendor management; 5+ years leading pre and postchargeoff portfolios.
3+ years in senior leadership owning P&L, SLAs, and multisite or multivendor delivery.
Proven record building or transforming a thirdparty program (selection, onboarding, governance, performance uplift).
Deep domain knowledge: collections strategies, recoveries, skip tracing, chargeoff/legal workflows, and regulatory/compliance frameworks.
Techsavvy and AIforward: handson experience deploying automation, speech analytics, conversational AI, RPA/workflow tools, and A/B testing in production.
Reporting and analytics: expert in KPI design and client reporting; proficiency with BI tools (e.g., Power BI/Tableau/Looker), data visualization, and partnering on data pipelines; basic SQL a plus.
Tools familiarity (examples): collections platforms (e.g., FICO Debt Manager, Katabat), dialer/CX (e.g., Genesys, NICE CXone, Five9/TCN), speech analytics/QA (e.g., CallMiner, Verint), workflow/RPA (e.g., UiPath).
Strong financial acumen: forecasting, budgeting, unit economics, and vendor ROI optimization.
Exceptional leadership: hiring, coaching, performance management; clear communicator with clients and executives.
Certifications: Lean Six Sigma, PMP, or relevant data/AI certifications.
Experience with data privacy, model risk governance, and secure integrations in regulated environments.
This job posting is for an existing vacancy.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
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Website - https://www.billgosling.com/careers
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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.