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Collections Recovery Jobs in Ontario (NOW HIRING)

NorthLake Financial ULC

Collection Agent

Barrie, ON · On-site

CA$40K/yr

Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity ...

Fairstone

Senior Representative, Collections

Toronto, ON · Hybrid

CA$44K - CA$50K/yr

Use company-specific policies and procedures to maintain and coordinate firm payment recovery ... Document all call activity details in the Collections system to reflect any action taken, e.g ...

Fairstone

Default Recovery Specialist

Toronto, ON

The mandate of the Default Recovery Specialist hybrid role is to mitigate and or eliminate financial losses due to delinquent or unpaid balances of all mortgage products offered by Home Trust.

Td

Senior Counsel, Secured Recovery

Toronto, ON · On-site

CA$165K - CA$210K/yr

The Senior Counsel, Secured Recovery, is responsible for supporting recovery of mortgages and other ... Provide guidance on processes and documentation as the collections processes evolve, with a focus ...

Td

Senior Counsel, Secured Recovery

Mississauga, ON · On-site

CA$165K - CA$210K/yr

The Senior Counsel, Secured Recovery, is responsible for supporting recovery of mortgages and other ... Provide guidance on processes and documentation as the collections processes evolve, with a focus ...

Financeit

Administrative Clerk, Recovery Team

Toronto, ON · On-site +1

CA$20 - CA$25/hr

Previous administrative or data entry experience is required (experience in collections, asset recovery, automotive finance, or legal administration is a strong plus) * Exceptional organizational ...

Imperial PFS

Bilingual Collection Associate

Toronto, ON · Remote

CA$45K - CA$52K/yr

Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery * Maintain a high level of product knowledge in order to provide professional and courteous guidance to ...

Loop

Head of Risk

Toronto, ON · On-site

$120 - $140/hr

Build out our collections function, from outreach cadences and hardship handling through recovery and write‑offs. * Own recovery rate and net loss as core KPIs of the function. Risk Operations ...

Averhealth

$16.50/hr

... recovery. We partner with courts, treatment programs, and social service agencies across the ... Conduct observed urine collections with male patients who are complying with probation, completing ...

NTT DATA Services

Circular IT Specialist

Toronto, ON

Lead ongoing business reviews with strategic vendors covering reuse rates, refurbishment yields, resale recovery, on-time collections, chain-of-custody quality, data destruction assurance, downstream ...

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Showing results 21-40

All JobsCollections Recovery JobsCollections Recovery Jobs in Ontario

Collections Recovery information

What does a collections recovery specialist do?

A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.

What are some common challenges faced in a collections recovery role, and how can they be effectively managed?

Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.

What is the difference between Collections Recovery vs Collections Specialist?

AspectCollections RecoveryCollections Specialist
Required CredentialsHigh school diploma, some roles may require debt collection certificationsHigh school diploma, debt collection certifications often preferred
Work EnvironmentCall centers, financial institutions, debt collection agenciesFinancial institutions, third-party collection agencies, credit companies
Employer & Industry UsageUsed by banks, credit card companies, debt collectorsCommonly employed by banks, credit unions, collection agencies
Search & Comparison IntentUnderstanding roles in debt recovery processesLooking for debt collection job responsibilities and requirements

Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.

Can you make good money in collections recovery?

Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning a substantial income through successful debt collection efforts.

What qualifications do I need to be a collections recovery?

To work in collections recovery, candidates typically need a high school diploma or equivalent. Relevant skills include strong communication, negotiation, and problem-solving abilities, and familiarity with debt collection software or customer management systems can be beneficial. Some positions may require prior experience in collections or finance, but formal certifications are not usually mandatory.

What are popular job titles related to Collections Recovery jobs in Ontario?

For Collections Recovery jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Collections Recovery jobs in Ontario look for?

The top searched job categories for Collections Recovery jobs in Ontario are:

Collections Recovery jobs near you
Infographic showing various Collections Recovery job openings in Ontario as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 55% In-person, 9% Hybrid, and 36% Remote job distribution.

Collection Agent

NorthLake Financial ULC

Barrie, ON • On-site

CA$40K/yr

Full-time

Medical, Dental

Re-posted 23 days ago

Job description

About Northlake Financial 

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.


Why Work for us? 

Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.


Office Location: Barrie, ON (This role does not provide remote or hybrid work). 

Purpose of a Collections Agent: 

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment. 

Job Responsibilities of a Collections Agent: 

  • Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation 
  • Educate customers and address frequently asked questions with clarity and professionalism 
  • Deliver outstanding service while meeting or exceeding NorthLake
    Financials' performance metrics and collection targets 
  • Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels 
  • Apply internal policies and procedures to ensure consistent and fair payment recovery practices 
  • Evaluate account risks and escalate for further action when necessary 
  • Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines 
  • Ensure compliance with regulatory standards and industry best practices in all collection activities 
  • Consistently meet individual and team collection goals 
  • Carry out additional collection-related duties as assigned 

Requirements of a Collections Agent: 

  • Ability to work flexible hours between 7 am and 9 pm Monday-Saturday 
  • MUST be able to work evenings and weekends without restrictions 
  • Effective communication skills both oral and written 
  • Ability to show discretion in confidential matters   
  • Must be able to work independently as well as be an effective team member   
  • Excellent organizational and time management skills 

Qualifications of a Collections Agent: 

  • High school diploma or equivalent education required 
  • 1-2 years' experience in financial services or collections  
  • Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoint  

Compensation:

  • Base Salary starting at $40,000 annually 
  • Competitive Commission Structure with performance-based earning potential 
  • Comprehensive Benefits Package including health and dental coverage 
  • Employee Assistance Program (EAP) for mental health and wellness support 
  • Bonusly employee recognition and rewards platform 


Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  


Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager. 


Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity, Account Resolution, Automotive Finance Industry