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Collateral Recovery Specialist Jobs (NOW HIRING)

LP Finance

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Collateral Specialist

Johnson City, TN · On-site

$18 - $20/hr

The Loan Servicer/Collateral Specialist will assist with servicing activities of current or ... Initiates and monitors the collateral recovery process and related documentation. * Determines ...

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MWRAP Recovery Specialist

Manhattan, NY · On-site

$50K/yr

The Recovery Specialist delivers person-centered, hands-on recovery support to pregnant and ... collateral contacts. * Utilize a trauma-informed approach to promote clients' right to self ...

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How much do collateral recovery specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for collateral recovery specialist in the United States is $28.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by collateral recovery specialists, and how can they be addressed?

Collateral Recovery Specialists often encounter challenges such as locating hard-to-find assets, dealing with uncooperative clients, and managing high-stress situations. Success in this role requires strong investigative skills, persistence, and effective communication. Building positive relationships with clients and colleagues, staying organized, and following all legal and company procedures can help specialists overcome these challenges. Additionally, ongoing training and mentorship within the team can provide valuable support and insight.

What does a collateral recovery specialist do?

A collateral recovery specialist is responsible for locating, repossessing, and recovering assets such as vehicles or property that serve as collateral for loans when borrowers default. They often work with law enforcement, use tracking tools, and follow legal procedures to recover assets efficiently and safely.

What are the key skills and qualifications needed to thrive as a collateral recovery specialist?

To thrive as a Collateral Recovery Specialist, you need a solid understanding of repossession laws, investigative techniques, and a valid driver's license, often supported by experience in asset recovery or security. Familiarity with skip tracing software, GPS tracking systems, and compliance management tools is typically required. Strong communication, problem-solving abilities, and conflict resolution skills help professionals navigate sensitive situations and interact professionally with clients and debtors. These skills and tools are vital for efficiently recovering assets while ensuring legal compliance and minimizing confrontation.

What is a collateral recovery specialist?

Collateral Recovery Specialists are professionals responsible for locating, repossessing, and securing assets—such as vehicles or equipment—that serve as collateral for loans when borrowers default on payments. They often work on behalf of banks, credit unions, or other lending institutions to recover property in a legal and safe manner. Their duties include investigating asset locations, negotiating with borrowers, and ensuring proper documentation is completed. The role requires knowledge of state and federal laws regarding repossession and strong communication skills.

What is the difference between Collateral Recovery Specialist vs Repo Agent?

AspectCollateral Recovery SpecialistRepo Agent
CertificationsOften requires repossession or recovery certificationsTypically requires similar recovery certifications
Work EnvironmentFieldwork involving vehicle or asset repossessionFieldwork involving vehicle or asset repossession
Industry UsageUsed in finance, lending, and leasing industriesCommonly used in auto finance and leasing
Search IntentPeople compare these roles for repossession tasksPeople look for differences in repossession roles

Both roles involve asset repossession, often requiring similar certifications and working in the finance industry. The main difference lies in terminology; 'Collateral Recovery Specialist' is a broader term, while 'Repo Agent' is more specific to auto repossession. Understanding these distinctions helps job seekers and employers find the right fit for repossession tasks.

More about Collateral Recovery Specialist jobs
What states have the most Collateral Recovery Specialist jobs? States with the most job openings for Collateral Recovery Specialist jobs include:
What job categories do people searching Collateral Recovery Specialist jobs look for? The top searched job categories for Collateral Recovery Specialist jobs are:
Collateral Recovery Specialist jobs near you
Infographic showing various Collateral Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,693 per year, or $28.7 per hour.

Collateral Recovery Specialist

Civic Federal Credit Union

Raleigh, NC • On-site

Other

Posted 10 days ago

Job description

Description

 CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 


ABOUT THE POSITION

The Collateral Recovery Specialist is responsible for managing and maintaining all activities related to exercising remedies to protect the Credit Union's security interest in collateral pledged in loan obligations. The Collateral Recovery Specialist will actively manage collateral recovery from assignment through disposition and finalization. This position will be responsible for understanding and adhering to policies and procedures specific to exercising the Credit Union's right to secure collateral on defaulted loans.  



NORMAL DAY-TO-DAY WORK

  1. Follows all repossession policies, procedures, and regulations with strict adherence, prior to assigning any collateral for recovery. Follow all applicable policies, procedures, and collection laws to ensure minimal losses to the Credit Union.
  2. Ensure timely assignment and review of all recovery-eligible accounts assigned to Default Management. 
  3. Manages activities related to collateral location identification and skip tracing. Actively manages and reviews current inventory of collateral to ensure timely disposition and makes data-driven decisions on collateral reconditioning.Ensures all notices to borrowers are sent timely and in compliance with state and federal law. Assists with escalated actions, such as litigation, in pursuit of timely collateral recovery. 
  4. Maintains strategic knowledge of collateral types to maximize value based on condition, geographic location, and other factors. 
  5. Maintains oversight of collateral insurance policies and claim types as it pertains to the recovery and recondition of collateral. This includes but is not limited to, borrower insurance policies and Collateral Protection Insurance. 
  6. Regularly communicates with Loss Mitigation team(s) to ensure all collateral recovery recommendations are reviewed and any collateral recovery strategies are actively being implemented.
  7. Ensures all proceeds from the disposition of collateral are applied accurately and timely. 
  8. Holds vendor relationships accountable for timely response and progression of accounts assigned for recovery. 
  9. Regularly reviews performance of collateral recovery agents to ensure practices are consistent with Credit Union values and policies. 
  10. Maintains accurate documentation of collection activity records to ensure effective internal communication and legal processing.
  11. Provides a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
  12. Assists management with the development of departmental procedures to ensure that collection activities are handled in an effective, efficient, and consistent manner. Stay abreast of industry regulations and guidelines.
  13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

  1. Minimum 4 - 6 years' experience in collateral recovery.
  2. Excellent verbal, written, telephone and interpersonal communication skills.
  3. Excellent organizational skills and attention to detail.
  4. Strong analytical and problem-solving skills.
  5. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  8. Travel required on occasion.


Here are a few qualities we'd LIKE for you to have to make you more suited for this position.


  1. BA/BS in Finance or Business Discipline
  2. Previous financial institution work desired.
  3. Collection experience at a Credit Union or other financial institution.


CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:  

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org


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