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Loan Counselor Jobs (NOW HIRING)

Planet Home Lending LLC

Loan Counselor

Meriden, CT · On-site

Job Summary The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan ...

Seminole Tribe of Florida

Loan Counselor

Hollywood, FL · On-site

Loan Counselor Job Type: Full Time Department: Real Estate Location: HOLLYWOOD Posted: 08/05/2026 The incumbent in this position is responsible for assisting members of the Seminole Tribe of Florida ...

Planet Home Lending LLC

Loan Counselor

Meriden, CT · On-site

Job Summary The Loan Counselor I - Bilingual is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the ...

Pennymac

Default Loan Counselor I

Moorpark, CA · On-site

$39K - $55K/yr

A Typical Day The Default Loan Counselor plays a crucial role in proactively managing and resolving early-stage delinquent loans. This role involves direct interaction with borrowers to understand ...

Texas Dow Employees Credit Union

Loan Resolution Counselor 1 Reporting Manager Title: Loan Resolution Manager Essential Duties and Responsibilities: 1. Uses diverse forms of communication to make contact with the member, such as ...

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How much do loan counselor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for loan counselor in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does a loan counselor do?

A Loan Counselor assists individuals in understanding and managing their loan options, typically for mortgages, student loans, or consumer credit. They review financial situations, explain loan terms, and provide guidance on repayment strategies to help clients avoid default or foreclosure. Loan Counselors also help clients develop budgets and may negotiate with lenders on behalf of borrowers. Their goal is to support clients in making informed financial decisions and maintaining healthy credit.

What are some common challenges loan counselors face when assisting clients with loan repayment?

Loan Counselors often encounter challenges such as clients' reluctance to discuss financial difficulties, limited understanding of loan terms, and emotional stress related to debt. Navigating these situations requires empathy, clear communication, and creative problem-solving to help clients find manageable repayment options. Counselors also collaborate closely with collections teams and financial advisors to develop and implement effective solutions tailored to individual borrower needs.

What are the key skills and qualifications needed to thrive as a loan counselor, and why are they important?

To thrive as a Loan Counselor, you need a solid understanding of lending practices, financial analysis, and customer service, typically supported by a degree in finance, business, or a related field. Proficiency with loan origination systems, credit analysis software, and compliance tools is commonly required. Outstanding interpersonal skills, problem-solving abilities, and attention to detail help build trust with clients and ensure accurate assessments. These skills are vital for guiding borrowers through the loan process, maintaining regulatory compliance, and supporting the financial well-being of both clients and the institution.

What is the difference between Loan Counselor vs Mortgage Loan Officer?

AspectLoan CounselorMortgage Loan Officer
CredentialsTypically requires a high school diploma or equivalent; certifications like NMLS may be preferredRequires a high school diploma; NMLS license is mandatory for mortgage licensing
Work EnvironmentFinancial institutions, credit counseling agencies, non-profitsBanks, mortgage companies, lending institutions
Primary FocusAdvising clients on loan options, financial counseling, debt managementSelling mortgage products, guiding clients through loan applications

While both roles involve working with loans, Loan Counselors focus on advising clients on various loan options and financial planning, whereas Mortgage Loan Officers primarily assist clients in obtaining mortgage loans. Understanding these differences helps job seekers identify the right career path in the lending industry.

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Loan Counselor jobs near you
Infographic showing various Loan Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $41,292 per year, or $19.9 per hour.

Loan Counselor

Planet Home Lending LLC

Meriden, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Planet Home Lending rating

7.1

Company rating: 7.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet-recognized as a Top Mortgage Employer by National Mortgage Professional.
Job Summary
The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts.
Essential Duties and Responsibilities
  • Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
  • Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
  • Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current. Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
  • Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
  • Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
  • Maintain up to date knowledge and adhere to investor rules and requirements.
  • Performs other duties as assigned.

Position Requirements
Education
  • High school diploma or equivalent

Experience
  • One year of collection experience or equivalent
  • Mortgage collection experience a plus
  • Courteous, tactful and assertive interpersonal skills
  • Demonstrates effective listening skills
  • Data Entry Skills
  • Strong analytical and negotiating skills
  • Ability to work well on a team and focus on results
  • Ability to research and resolve problems effectively

Functional/Technical Skills
  • Excellent verbal and written communication skills with strong interpersonal skills
  • Possess strong problem-solving skills
  • Ability to work effectively in a demanding, team-oriented, and fast-paced environment
  • Working experience within a call center
  • Experience working with Microsoft Windows applications
  • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.

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