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Client Manager Jobs in Missouri (NOW HIRING)

Old National Bank

Client PM Portfolio Mgr, Sr

Clayton, MO · On-site

$77K - $153K/yr

Key Accountabilities Management of investment portfolios: * Develops and recommends a client centric investment portfolio leveraging all of Wealth Management's investment solutions to achieve client ...

Epiq

eDiscovery Client Services Manager

Kansas City, MO · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Old National Bank

Client PM Portfolio Mgr, Sr

Clayton, MO · On-site

$77K - $153K/yr

Key Accountabilities Management of investment portfolios: * Develops and recommends a client centric investment portfolio leveraging all of Wealth Management's investment solutions to achieve client ...

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See Missouri salary details

$31K

$62K

$100.4K

How much do client manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client manager in Missouri is $62,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Missouri?

The most popular types of Client jobs in Missouri are:

What cities in Missouri are hiring for Client Manager jobs?

Cities in Missouri with the most Client Manager job openings:

What are popular job titles related to Client Manager jobs in MO?

For Client Manager jobs in MO, the most frequently searched job titles are:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Missouri as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,004 per year, or $29.8 per hour.

Client Success and Relationship Manager

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Re-posted 12 days ago

Job description

CLIENT SUCCESS AND RELATIONSHIP MANAGER
Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions.
The Client Success & Account Manager is responsible for managing and growing assigned client relationships while ensuring exceptional client satisfaction, service alignment, and strategic technology guidance. This role serves as the primary business liaison between Forward Slash Technology and its clients, overseeing contract management, service level agreement (SLA) governance, account growth, and overall client success.
The Client Success & Account Manager plays a critical role in maintaining client retention, driving technology adoption, identifying business opportunities, and ensuring services delivered by Forward Slash Technology align with client expectations, contractual commitments, and long-term business objectives.
This position serves as the voice of the client internally while partnering closely with the Service Desk Manager, Engineering Team, Project Management Team, and Executive Leadership.
KEY RESPONSIBILITIES
Client Relationship Management
  • Serve as the primary business contact for assigned client accounts.
  • Develop and maintain trusted advisor relationships with client stakeholders and executive leadership.
  • Conduct regular client touchpoints to assess satisfaction, identify concerns, and understand evolving business needs.
  • Serve as the internal advocate for client priorities and business objectives.
  • Develop and maintain strategic account plans and technology roadmaps.
  • Monitor overall account health and proactively identify risks to client satisfaction and retention.
  • Manage client escalation activities related to service delivery, communication, and project execution.

SLA Governance & Service Oversight
  • Own client-facing Service Level Agreement (SLA) governance and reporting.
  • Review service performance metrics monthly with the Service Desk Manager.
  • Monitor SLA compliance, ticket trends, service quality indicators, and recurring support issues.
  • Facilitate service improvement plans when service levels fall below contractual expectations.
  • Identify at-risk clients and coordinate corrective action plans with Service Desk Leadership.
  • Ensure service delivery aligns with client expectations and contractual obligations.
  • Participate in service review meetings and escalation management activities.
  • Maintain awareness of client activity through internal systems (e.g., ticketing, documentation, and CRM platforms) to support informed client discussions and planning.

Contract Management & Renewals
  • Maintain knowledge of all assigned client agreements, managed service contracts, statements of work, and renewals.
  • Conduct annual contract reviews with clients.
  • Manage contract renewals, service amendments, and agreement modifications.
  • Ensure clients understand service inclusions, exclusions, and contractual commitments.
  • Identify opportunities to optimize services and improve client value.
  • Partner with Executive Leadership regarding contract negotiations and strategic account planning.

Business Reviews & Strategic Planning
  • Conduct Monthly Service Reviews with assigned clients.
  • Lead Quarterly Business Reviews (QBRs) focused on:
    • Service performance
    • SLA compliance
    • Cybersecurity posture
    • Technology roadmap planning
    • Budget forecasting
    • Strategic initiatives
    • Risk identification
  • Conduct Annual Technology Planning Reviews with executive stakeholders.
  • Present recommendations aligned with client business goals and technology strategy.
  • Coordinate executive-level communications and account planning activities.

Client Experience & Success Management
  • Monitor client satisfaction through CSAT, surveys, executive feedback, and account reviews.
  • Analyze helpdesk feedback and recurring service concerns.
  • Partner with Service Desk Management to address service deficiencies.
  • Develop service recovery plans for dissatisfied clients.
  • Track and report client satisfaction metrics and retention indicators.
  • Promote continuous improvement initiatives focused on the client experience.

Sales & Growth Enablement
  • Identify opportunities for account growth through strategic technology planning.
  • Drive upsell and cross-sell opportunities aligned with client business objectives.
  • Collaborate with Engineering and Executive Leadership to develop solutions and recommendations.
  • Support proposal development, pricing discussions, and client presentations.
  • Maintain awareness of industry trends, cybersecurity threats, and emerging technologies affecting client environments.
  • Achieve annual account retention and growth objectives.
  • Growth in this role is driven through trusted advisor relationships and strategic planning rather than transactional sales activity.

Cross-Functional Collaboration
  • Partner closely with the Service Desk Manager regarding service delivery performance.
  • Coordinate with Engineering, Projects, Security, and Operations teams.
  • Participate in client onboarding and strategic project planning.
  • Assist with client communication during major incidents, escalations, and critical service events.
  • Ensure alignment between operational execution and client expectations.

REQUIRED QUALIFICATIONS
  • Bachelor's Degree in Business Administration, Information Technology, Communications, or related field (or equivalent experience).
  • Minimum five (5) years of client-facing account management, customer success, or business relationship management experience.
  • Minimum three (3) years of experience within a Managed Services Provider (MSP), technology services organization, or similar environment.
  • Strong understanding of managed services, cybersecurity, cloud solutions, and technology lifecycle planning.
  • Experience managing client contracts, service level agreements, and executive relationships.
  • Strong business communication, presentation, and negotiation skills.

PREFERRED QUALIFICATIONS
  • ITIL Foundation Certification.
  • Experience conducting Executive Business Reviews and Quarterly Business Reviews.
  • Familiarity with Autotask, ConnectWise, IT Glue, Kaseya, or similar MSP platforms.
  • Sales, account management, or customer success certifications.

MANDATORY EMPLOYMENT REQUIREMENTS
To maintain employment with Forward Slash Technology, all employees must meet the following requirements.
  • Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Successfully complete Criminal Justice Information Systems (CJIS) training and certification.
  • Be a U.S. citizen residing in the St Louis Metropolitan area.
  • Hold a valid U.S. driver's license with a clean driving record.
  • Pass random drug tests as required.

Success in This Role
Within the first 90 days, the Client Success & Account Manager will
  • Develop familiarity with assigned client accounts, contracts, and service history.
  • Begin participating in client meetings and service reviews.
  • Establish internal relationships with Service Desk, Engineering, and Leadership teams.

Within 6-12 months, success in this role includes
  • Owning client relationships with consistent satisfaction and engagement.
  • Leading effective QBRs and strategic planning sessions.
  • Contributing to high client retention and measurable account growth.
  • Identifying risks early and coordinating successful resolution plans.

CORE COMPETENCIES
  • Client Relationship Management
  • Strategic Business Planning
  • Executive Communication
  • Contract & SLA Management
  • Customer Success Leadership
  • Service Governance
  • Problem Solving & Conflict Resolution
  • Cross-Functional Collaboration
  • Business Development & Growth
  • Accountability & Operational Excellence

KEY PERFORMANCE INDICATORS (KPIs)
Client Success Metrics
  • Client Retention Rate
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Client Escalation Resolution Effectiveness
  • Client Health Score
  • Monthly/Quarterly/Annual Business Review Completion Rate

Service Governance Metrics
  • SLA Review Compliance
  • Service Improvement Plan Completion
  • Client Risk Identification & Mitigation
  • Escalation Response Time

Business Growth Metrics
  • Contract Renewal Rate
  • Net Revenue Retention (NRR)
  • Upsell & Cross-Sell Revenue
  • Technology Roadmap Adoption
  • Strategic Project Conversion Rate

Operational Metrics
  • Monthly Service Review Completion
  • Quarterly Business Review Completion
  • Client Documentation Accuracy
  • Contract Renewal Forecast Accuracy

Work Environment
  • In-office work environment at our St. Louis, MO office.
  • Frequent client meetings, onsite visits, and executive presentations.
  • Fast-paced MSP environment supporting multiple clients and industries.

Why Join Us
  • Opportunity to directly influence client success and company growth.
  • Work with executive leadership and strategic client stakeholders.
  • Help shape technology strategies for organizations across multiple industries.
  • Be part of a culture focused on accountability, innovation, service excellence, and continuous improvement.
  • Join a growing MSP where your impact on client satisfaction and retention is visible and measurable.

Apply