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Claims Intake Jobs (NOW HIRING)

Weekday AI

Insurance Claims Management AI Expert

$100 - $120/hr

In claims intake, you will develop and refine AI models for automated data extraction, classification, and triaging of claims from multiple sources such as documents, images, and customer submissions.

Skill

Claims Intake Representative [210221]

Manhattan, NY · On-site

$36 - $40/hr

Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate ...

MedPro Group

Claims Intake Analyst

Fort Wayne, IN · On-site

* Interact with insured at time of loss notification and perform initial coverage review. * Insure all initial claim investigations are executed with timeliness and accuracy. * Work with multiple ...

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MedPro Group

Claims Intake Analyst

Fort Wayne, IN · On-site

Meet MedPro Group. We're an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience ...

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How much do claims intake jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for claims intake in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Intake Specialist, and why are they important?

To thrive as a Claims Intake Specialist, you need attention to detail, organizational skills, and a basic understanding of insurance or healthcare claims, typically supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and sometimes basic knowledge of ICD or CPT coding are commonly required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate and timely processing of claims, reduce errors, and enhance the customer experience.

What are the main challenges faced by Claims Intake professionals, and how can they effectively manage high volumes of incoming claims?

Claims Intake professionals often encounter periods of high claim volume, especially after widespread incidents or during peak seasons. Managing this workload requires strong organizational skills, attention to detail, and the ability to prioritize urgent cases. Effective use of claims management software and collaboration with team members can help streamline the intake process, minimize errors, and ensure timely communication with claimants. Staying adaptable and continually updating knowledge of policies and procedures also aids in handling complex or unusual claims efficiently.

What are Claims Intake specialists?

Claims Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect relevant information, verify the accuracy and completeness of claim forms, and ensure all necessary documentation is included before forwarding the claim for further investigation or approval. Their role is essential in ensuring claims are processed efficiently and accurately, providing a smooth experience for both the insurance company and its customers.

What is the difference between Claims Intake vs Claims Processor?

AspectClaims IntakeClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; certifications like CPC or insurance-specific training can be beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & Industry UsageInsurance companies, healthcare providers, third-party administratorsInsurance companies, healthcare organizations, claims processing centers
Common Search & Comparison IntentUnderstanding roles involved in initial claim reporting and data collectionUnderstanding roles involved in reviewing and processing claims for approval or denial

Claims Intake involves collecting initial claim information from clients or providers, focusing on data entry and documentation. Claims Processors review and evaluate claims to determine approval, denial, or further action. While both roles are essential in the claims workflow, Claims Intake is the first step, and Claims Processor handles the detailed assessment and decision-making.

More about Claims Intake jobs
What cities are hiring for Claims Intake jobs? Cities with the most Claims Intake job openings:
What are the most commonly searched types of Claims Intake jobs? The most popular types of Claims Intake jobs are:
What states have the most Claims Intake jobs? States with the most job openings for Claims Intake jobs include:
What job categories do people searching Claims Intake jobs look for? The top searched job categories for Claims Intake jobs are:
Claims Intake jobs near you
Infographic showing various Claims Intake job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,758 per year, or $21 per hour.

Claims Intake and Operations Specialist

Archgroup

Omaha, NE • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary
Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property. The tasks would include:

Triaging and sorting of mail, both physical and electronic, both incoming and outgoing

Creating, printing and mailing of letters

Organizing meetings and maintaining office supplies and equipment

Providing support as needed to Claims Intake, Claims Index and Customer Service Representative

teams

Responsibilities
Open, review, categorize and scan incoming mail, route to correct location.
Post outgoing mail and outgoing Federal Express timely.
Assist with creation of letters and ensure timely routing.
Import/Export files as requested by Claims Department staff and as received from external claims parties.
Index incoming electronic correspondence and route to appropriate internal and external parties.
Manage vendors and maintain record of service/maintenance
Coordinate with other Office Administrators/Departments
Ensure office/breakroom supplies remain stocked
Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
Greet and assist visitors
Aid in organizing office events as requested by visitors/office management
Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to
customer inquiries via phone and email.
Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team.
Engages and Participates in the Arch Experience values and continuous improvement initiatives.
Other Administrative duties as assigned by Claims Operations Manager or Supervisor.


Experience & Required skills
2 to 3 years of experience in Customer Service, Mail Handling, Office Administration and/or a
combination of the above
Skill with MS Office, WORD, EXCEL; experience with Image Right a plus
Must be detail oriented
Superior customer service and communication skills required
Excellent verbal/written communication skills
Strong interpersonal skills
Computer and keyboarding skills
Ability to work in multiple systems

Education
High School Graduate or equivalent, some college or insurance related experience preferred

#LI-SW1
#LI-HYBRID

Please note that you must be in your current position for a minimum of 6 months and meet performance
expectations in order to apply.

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.

14400 Arch Insurance Group Inc.

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