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Claims Intake Jobs in Alabama (NOW HIRING)

Intake Specialist

Birmingham, AL ยท On-site

$16.75 - $22.25/hr

Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign ...

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Claims Intake information

What is the difference between Claims Intake vs Claims Processor?

AspectClaims IntakeClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; certifications like CPC or insurance-specific training can be beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & Industry UsageInsurance companies, healthcare providers, third-party administratorsInsurance companies, healthcare organizations, claims processing centers
Common Search & Comparison IntentUnderstanding roles involved in initial claim reporting and data collectionUnderstanding roles involved in reviewing and processing claims for approval or denial

Claims Intake involves collecting initial claim information from clients or providers, focusing on data entry and documentation. Claims Processors review and evaluate claims to determine approval, denial, or further action. While both roles are essential in the claims workflow, Claims Intake is the first step, and Claims Processor handles the detailed assessment and decision-making.

What are Claims Intake specialists?

Claims Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect relevant information, verify the accuracy and completeness of claim forms, and ensure all necessary documentation is included before forwarding the claim for further investigation or approval. Their role is essential in ensuring claims are processed efficiently and accurately, providing a smooth experience for both the insurance company and its customers.

What are the main challenges faced by Claims Intake professionals, and how can they effectively manage high volumes of incoming claims?

Claims Intake professionals often encounter periods of high claim volume, especially after widespread incidents or during peak seasons. Managing this workload requires strong organizational skills, attention to detail, and the ability to prioritize urgent cases. Effective use of claims management software and collaboration with team members can help streamline the intake process, minimize errors, and ensure timely communication with claimants. Staying adaptable and continually updating knowledge of policies and procedures also aids in handling complex or unusual claims efficiently.

What are the key skills and qualifications needed to thrive as a Claims Intake Specialist, and why are they important?

To thrive as a Claims Intake Specialist, you need attention to detail, organizational skills, and a basic understanding of insurance or healthcare claims, typically supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and sometimes basic knowledge of ICD or CPT coding are commonly required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate and timely processing of claims, reduce errors, and enhance the customer experience.
What cities in Alabama are hiring for Claims Intake jobs? Cities in Alabama with the most Claims Intake job openings:
Infographic showing various Claims Intake job openings in Alabama as of July 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Claims Advocate - Property and Casualty

Mercer France

Opelika, AL โ€ข On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 hours ago


Job description

Claims Advocate โ€“ Property and Casualty at Marsh McLennan Agency (MMA)

Our not-so-secret sauce.

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Advocate โ€“ Property and Casualty at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As a Claims Advocate โ€“ Property and Casualty, you will:

  • Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
  • Manage and handle claims of low complexity from intake through resolution.
  • Assigned multiple client accounts to actively monitor and manage.
  • Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
  • Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
  • Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
  • Develop loss analysis reports including but not limited to Loss Summaries.
  • Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
  • Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
  • Execute all other claims-related duties as assigned.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Bachelor's degree in any field or applicable 2+ years of experience in the insurance industry
  • Excellent organization and time management skills
  • Strong communication and customer service abilities
  • Ability to research and analyze problems independently
  • Multi-tasking capability with strong attention to detail
  • Ability to self-check work for accuracy
  • Proficiency in Microsoft Word and Excel
  • Willingness to learn Origami and EPIC systems
  • Prior insurance (brokerage or carrier) experience preferred
  • A shared commitment to company values; integrity, collaboration, passion, innovation, accountability
  • Property and Casualty Adjuster License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

  • Medical, dental and vision insurance
  • 401K and company match program
  • Company-paid life and disability
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility
  • Employee networking groups
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.