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How much do claims intake jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for claims intake in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.04 per hour, depending on experience, location, and employer.

What is a claims intake specialist?

Claims Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect relevant information, verify the accuracy and completeness of claim forms, and ensure all necessary documentation is included before forwarding the claim for further investigation or approval. Their role is essential in ensuring claims are processed efficiently and accurately, providing a smooth experience for both the insurance company and its customers.

What are the key skills and qualifications needed to thrive as a claims intake specialist?

To thrive as a Claims Intake Specialist, you need attention to detail, organizational skills, and a basic understanding of insurance or healthcare claims, typically supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and sometimes basic knowledge of ICD or CPT coding are commonly required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate and timely processing of claims, reduce errors, and enhance the customer experience.

What are the main challenges faced by claims intake specialists, and how can they effectively manage high volumes of incoming claims?

Claims Intake professionals often encounter periods of high claim volume, especially after widespread incidents or during peak seasons. Managing this workload requires strong organizational skills, attention to detail, and the ability to prioritize urgent cases. Effective use of claims management software and collaboration with team members can help streamline the intake process, minimize errors, and ensure timely communication with claimants. Staying adaptable and continually updating knowledge of policies and procedures also aids in handling complex or unusual claims efficiently.

What is the difference between Claims Intake vs Claims Processor?

AspectClaims IntakeClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; certifications like CPC or insurance-specific training can be beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & Industry UsageInsurance companies, healthcare providers, third-party administratorsInsurance companies, healthcare organizations, claims processing centers
Common Search & Comparison IntentUnderstanding roles involved in initial claim reporting and data collectionUnderstanding roles involved in reviewing and processing claims for approval or denial

Claims Intake involves collecting initial claim information from clients or providers, focusing on data entry and documentation. Claims Processors review and evaluate claims to determine approval, denial, or further action. While both roles are essential in the claims workflow, Claims Intake is the first step, and Claims Processor handles the detailed assessment and decision-making.

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Claims Intake jobs near you
Infographic showing various Claims Intake job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $43,758 per year, or $21 per hour.

Claims Intake/Admin Assistant

Egg Harbor Township, NJ • On-site

Claims Resolution Corporation Inc.
11 - 50 employees
Learn more about Claims Resolution Corporation Inc.external

$18.50 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Claims Intake/Administrative Assistant


Job Summary:
We are seeking a highly detail-oriented individual to join our team as a Claims Intake/Administrative Assistant. This role is primarily focused on accurate and timely data entry, supporting claims processing, processing mail, and providing excellent client service. You’ll be the first point of contact for new claims, responsible for inputting critical information into our systems, assisting adjusters, and helping keep the claims process running smoothly.


Key Responsibilities:

  • Answer incoming calls and serve as the first point of contact for reported claims.
  • Accurately enter new claims into the system and assign to the appropriate adjuster.
  • Collect and process documentation via phone, email, and fax.
  • Perform thorough data entry for first reports of injury with extreme attention to detail.
  • Confirm insurance coverage and escalate claims as needed based on injury severity.
  • Respond to client inquiries and route questions to the appropriate team members.
  • Support supervisors with administrative tasks and other claim-related duties such as printing and mailing letters. 
  • Handle additional administrative responsibilities such as processing mail and paying legal invoices.
  • Assist with special projects or other tasks as assigned.


Qualifications:

  • Associate’s degree preferred.
  • Exceptional attention to detail—accuracy is critical in this role.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication.
  • Proficient in Microsoft Word, Excel, and internet navigation; experience with claims software is a plus.
  • Ability to work both independently and collaboratively.


Employee Benefits:
We offer a comprehensive benefits package, including:

  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k)
  • HRA & FSA
  • Group life, STD, and LTD insurance, and more!


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.


Claims Resolution Corporation, Inc. is an Equal Opportunity Employer, providing employment opportunities to all qualified individuals regardless of race, creed, color, sex, sexual orientation, religion, national origin, age, disability, or any other basis prohibited by law.


This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.