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Claims Intake Jobs (NOW HIRING)

CareMore Health

Director, Claims Support

California, MD · Remote

$144K - $238K/yr

Direct all aspects of claims intake, adjudication, payment, adjustment, and provider reimbursement activities. * Ensure claims are processed accurately, timely, and in compliance with contractual ...

CareMore Health

Director, Claims Support

Nevada, IA · Remote

$144K - $238K/yr

Direct all aspects of claims intake, adjudication, payment, adjustment, and provider reimbursement activities. * Ensure claims are processed accurately, timely, and in compliance with contractual ...

CareMore Health

$144K - $238K/yr

Direct all aspects of claims intake, adjudication, payment, adjustment, and provider reimbursement activities. * Ensure claims are processed accurately, timely, and in compliance with contractual ...

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Claims Intake information

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How much do claims intake jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for claims intake in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Claims Intake vs Claims Processor?

AspectClaims IntakeClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or healthcare certificationsHigh school diploma; certifications like CPC or insurance-specific training can be beneficial
Work EnvironmentOffice setting, often in insurance or healthcare companiesOffice environment, handling claims processing tasks
Employer & Industry UsageInsurance companies, healthcare providers, third-party administratorsInsurance companies, healthcare organizations, claims processing centers
Common Search & Comparison IntentUnderstanding roles involved in initial claim reporting and data collectionUnderstanding roles involved in reviewing and processing claims for approval or denial

Claims Intake involves collecting initial claim information from clients or providers, focusing on data entry and documentation. Claims Processors review and evaluate claims to determine approval, denial, or further action. While both roles are essential in the claims workflow, Claims Intake is the first step, and Claims Processor handles the detailed assessment and decision-making.

What are examples of claims?

In a claims intake role, examples of claims include insurance claims for damages, injuries, or losses filed by policyholders or claimants. These can involve auto accidents, property damage, health expenses, or workers' compensation. The job involves reviewing, processing, and verifying these claims to determine coverage and appropriate payouts.

What is the synonym of claim?

In a claims intake role, a synonym for claim is a 'request' or 'application' for benefits or compensation. These terms refer to the formal submission of a demand for coverage or payment, which claims specialists review and process using claims management systems.

What are Claims Intake specialists?

Claims Intake specialists are professionals responsible for receiving, reviewing, and processing initial insurance claims submitted by clients or policyholders. They collect relevant information, verify the accuracy and completeness of claim forms, and ensure all necessary documentation is included before forwarding the claim for further investigation or approval. Their role is essential in ensuring claims are processed efficiently and accurately, providing a smooth experience for both the insurance company and its customers.

What are the main challenges faced by Claims Intake professionals, and how can they effectively manage high volumes of incoming claims?

Claims Intake professionals often encounter periods of high claim volume, especially after widespread incidents or during peak seasons. Managing this workload requires strong organizational skills, attention to detail, and the ability to prioritize urgent cases. Effective use of claims management software and collaboration with team members can help streamline the intake process, minimize errors, and ensure timely communication with claimants. Staying adaptable and continually updating knowledge of policies and procedures also aids in handling complex or unusual claims efficiently.

What is the meaning of a claim?

In a claims intake role, a claim is a formal request for compensation or benefits filed by a policyholder or claimant due to an incident or loss. The claims process involves reviewing, documenting, and assessing the claim to determine its validity and the appropriate payout, often using specialized software and adhering to company policies.

What are the three main claims?

In a claims intake role, the three main claims typically involve property damage, bodily injury, and liability claims. The job requires reviewing claim details, gathering necessary documentation, and assessing coverage. Familiarity with insurance policies and claims processing systems is essential.

What are the key skills and qualifications needed to thrive as a Claims Intake Specialist, and why are they important?

To thrive as a Claims Intake Specialist, you need attention to detail, organizational skills, and a basic understanding of insurance or healthcare claims, typically supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and sometimes basic knowledge of ICD or CPT coding are commonly required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate and timely processing of claims, reduce errors, and enhance the customer experience.
More about Claims Intake jobs
What cities are hiring for Claims Intake jobs? Cities with the most Claims Intake job openings:
What are the most commonly searched types of Claims Intake jobs? The most popular types of Claims Intake jobs are:
What states have the most Claims Intake jobs? States with the most job openings for Claims Intake jobs include:
What job categories do people searching Claims Intake jobs look for? The top searched job categories for Claims Intake jobs are:
Claims Intake jobs near you
Infographic showing various Claims Intake job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,758 per year, or $21 per hour.
Casualty Claims Intake Representative I

Casualty Claims Intake Representative I

J.B. Hunt Transport Services, Inc.

Lowell, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

J.B. Hunt rating

6.9

Company rating: 6.9 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

218th of 345 rated logistics

Job description

Job Title:
Casualty Claims Intake Representative I
Department:
Insurance
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under general supervision, this position is responsible for the recording and triage process of all safety-related events pertaining to Casualty, Workers' Compensation, and Final Mile. The role serves as the initial point of contact for all parties involved in an event, gathering and verifying claim details, initiating appropriate actions, and ensuring accurate documentation in alignment with company policies and regulatory requirements. The incumbent supports timely claim resolution, collaborates with internal and external stakeholders, and contributes to risk mitigation efforts through early identification of claims potential exposure.
Job Description:
Key Responsibilities:
  • Utilize experience and established procedure to field and process all incoming calls, email, and other various notification methods related to safety events to create an accurate record of the event and assess initial financial exposure to the company; maintain an organized workflow, coordinate initial claim assessments, and prioritize cases based on urgency and severity
  • Utilize independent knowledge to assess all collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action, support timely mitigation of financial exposure, and ensure compliance with company policy and local/state/federal laws; actions include, but are not limited to, providing information to the claimant, retaining independent field adjusters, determining the need for and coordinating drug test, and escalating complex issues to the appropriate internal parties
  • Ensure accurate, timely, and complete documentation of safety events with attention to the direct effects on business units' financial performance, the company's overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters
  • Leverage strong verbal and written communication skills to coordinate effectively with claimants, internal and external stakeholders, law enforcement and legal representatives. Facilitate the verification of claims by ensuring timely and accurate information exchange, resolving discrepancies, and advancing incident resolution
  • Utilize independent knowledge and experience to identify events with potential exposure after a short investigative period and pursue early resolution of claims through established financial authority levels or escalation to senior team members for the extension of increased authority with the goal of avoiding or reducing financial exposure from protracted claims and litigation.
  • Actively provide continued investigative support to claims examiners
  • At the direction of counsel, actively begin the litigation preservation process through the location, assessment and storage of collision mitigation and GPS data, onboard video data, and other documentation on all events which meet pre-defined criteria. This will often include detailed searches of media and social media reports, law enforcement websites, and other public databases, as well as reviewing additional videos to confirm involvement in alleged events Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques
  • Serve as a liaison between claimants, adjusters, and legal teams to support collaborative decision-making and maintain transparency throughout the claims process; utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and sometimes complex situations and provide timely solutions and resolutions for involved parties
  • Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions

Qualifications:
Minimum Qualifications:
  • High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Customer Service, or related field

Preferred Qualifications:
  • Experience in a call center, particularly within the Insurance industry
  • Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
  • Knowledge of problem reporting and escalation practices
  • Ability to accurately analyze situations and reach productive decisions based on informed judgment
  • Ability to maintain composure under pressure
  • Ability to adapt to a dynamic work environment and shifting priorities and directives
  • Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
  • Ability to work with a variety of individuals and groups in a constructive and collaborative manner
  • Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
  • Ability to process information with high levels of accuracy with attention to detail.
  • Ability to type at least 40 words-per-minute

This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Human Resources
Job Opening ID:
00625673 Casualty Claims Intake Representative I (Open)
"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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