Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Free food & snacks
- Free uniforms
- Parental leave
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
Position Overviewย As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.ย
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.ย
Job Responsibilities ย - Understanding of the claims flow process โ Water Mitigation, Reconstruction, Contents, and other Environmental work ย
- Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM systemย
- Daily review of compliance tasks and all job tasks are completed on time ย
- Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times ย
- Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial callย
- Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standardsย
- Manages Customer Service issues and complaints, documenting actions and resolutionย
- Understanding of all company cycle times and SLAs required for each job and phase ย
- Client Care Calls โ ensure constant, often daily, communication with the customer, may communicate with adjusterย
- Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
- May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate ย
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Job Requirementsย - High school diploma/GED requiredย
- Bachelorโs Degree or applicable experience preferred, work experience will be consideredย
- IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
- Exceptional Customer Service skillsย
- 1-3 years of Xactimate experience required- proficient use Xactimate 28ย
- Experience with Microsoftยฉ Office application (Word, Outlook, PowerPoint, and Excel) requiredย
- Personal time management and organizational skillsย
- Strong verbal and written communication skillsย
- Dependable and adaptable to operate within a fast-paced work environmentย
- Ability to manage highly confidential informationย
- Strong problem-solving skills
- Proficient at using Microsoft Office, Outlook, CRM software
- Experience do you have with customer interaction and conflict resolution
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DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.