Challenge Course Manager Jobs (NOW HIRING)

Description

Title: Outdoor and Adventure Program Manager - Camp Wai Lani

Reports to: Director of Outdoor Programs

Supervises: Challenge Course Facilitators, Marine Facilitators, Summer Camp Staff, Outdoor Program Facilitators, Outdoor Program Volunteers 

Position: Full-time, Salaried

Location: Camp Wai Lani, Palm Harbor, FL

JOB ACCOUNTABILITIES

The Outdoor and Adventure Program Manager (OAPM) for Camp Wai Lani is responsible for developing, executing, supervising, and providing oversight of and customer service to troop camping, encampment, summer resident & day camp experiences, and other programs & events held at their assigned GSWCF camp property. Program areas unique to Camp Wai Lani include: High Challenge Course with zip line, Marine Lab and Waterfront access. The OAPM is also responsible for developing community relationships to expand offerings and clientele through community and corporate partners. The OAPM works in close collaboration with the Camp Ranger at the camp to ensure girls, volunteers, staff, and other guests have a successful experience at GSWCF camps. The OAPM performs assigned duties for the purpose of advancing GSWCF's strategic goals including serving and retaining current girl members, extending the Girl Scout brand to un-served and underserved populations, and ensuring achievement of sustainable revenue generation. This is a full-time position, exempt with primary workdays being Friday, Saturday, and Sunday. Monday through Thursday flexible.

ESSENTIAL FUNCTIONS

Program Quality and Growth

• Develop and coordinate the execution of outdoor programming including but not limited to; troop camping, encampments, challenge course, environmental education, target sports, and summer camp.
• Recruit, train and evaluate staff and volunteers to ensure progressive skill development.
• Manage customer experiences on property including pre-arrival confirmations, check in/out, and ensure volunteer facilitator qualifications.
• Provide consultative services to volunteers and staff planning camp experiences prior to their experience and ensures necessary staffing for their experience.
• In collaboration with the Adult Learning Manager and other OPM's, ensure safe, consistent, and quality camping experiences through volunteer training programs and resources.

Operational Management and Oversight

• Ensure the maintenance and required inspections of all GSWCF challenge course equipment and facilities are carried out as needed with appropriate record keeping.
• Ensure safety and quality of challenge course and general program facilitators through delivery and recording of routine in-service trainings for new and current facilitators.
• Ensure safety and risk management with waterfront activities including kayaking, SUP, etc. in regards to small craft weather advisory. In collaboration with Volunteer Development, recruit lifeguards and waterfront/ marine lab facilitators for year round programming. 
• Ensure safety and risk management standards and practices are in place for outdoor programs, and comply with ACA Standards, Girl Scout Safety Activity Checkpoints, Volunteer Essentials, GSWCF Personnel Policies and federal, state and local regulations to mitigate risk & safeguard the health, safety and general well-being of all members.
• Measure and assess program quality and GSUSA national outcomes achievement through the implementation and review of GSUSA and GSWCF developed quality and outcome measures.
• Develop and manage execution of relevant departmental annual operating budgets and goals to include utilization of customer and program data, researching trends, proposing strategies, for the achievement of financial and girl participation goals through customer-centric program experiences.
• Recruits, manages, and ensures deliverables of volunteers, who serve as a resource for outdoor programs and properties.
• Supervise and develop skills of seasonal and camp-related program staff and volunteers.

Administrative Functions

• Manage the preparation and organization of summer staff and camp accreditation for assigned property.
• Works closely with Human Resources on the recruitment, selection, on-boarding, evaluation, and release of temporary and seasonal camp staff and facilitators.
• Proactively manage, repair, and replace as needed program equipment and supplies.
• Review and resolve customer inquiries received through organization's CRM (Salesforce).
• Manage, track, and control payroll expenditures for assigned lines of business.
• Assist in management of outdoor program or camp property social media channels.
• Comply with financial accountabilities associated with purchases and timely submission of receipts and credit card statements.

General Expectations

• Strictly adhere to the letter and spirit of all aforementioned policies and practices and promptly report any known or alleged infractions.
• Keep supervisor informed on status and progress of work assigned.
• Perform special assignments as directed by the supervisor and/or management.
• Actively participates in council conferences and staff meetings.
• Provides direct service to girls when volunteers/facilitators are not available.

DESIRED QUALIFICATIONS

Education and Experience

• Bachelor's degree in recreation, outdoor education, youth development, environmental science or related field preferred.
• 3+ years of youth program/camp administration experience including supervision of staff & volunteer teams of 20 or more individuals preferred.
• Additional event planning experience preferred.
• Past challenge course management experience desired.
• Has, or ability to obtain and maintain, Association of Challenge Course Technology (ACCT) level 1 or 2 certification.
• Has or ability to obtain and maintain current certifications in CPR and First Aid.
• Previous management of marine programs and/or facilities preferred.
• Additional certifications in archery, lifeguarding, and food service management by nationally recognized providers desired.

Skills and Abilities

• Ability to function as onsite Camp Director of a summer resident camp for up to 12 weeks during summer months, including residing onsite overnight while campers are present .
• Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making..
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Excellent verbal and written communication skills.
• Excellent presentation and public speaking skills.
• Comfortable working remotely, using video conferencing and collaboration tools including Zoom and Microsoft Teams
• Proficient in using email, internet, and other PC-based applications including Microsoft Office suite with the ability to learn and adapt to new technology.

Physical Requirements

• Ability to climb, handle or carry challenge course equipment (including but not limited to poles, towers, cargo nets).
• Ability to lift 50-75 lbs with or without assistance.
• Ability to perform work exerting up to 50 lbs. of force occasionally, and/or 20lbs. of force frequently and 10lbs. of force constantly to move objects.
• Prolonged standing, some bending, stooping, walking long distances, hiking, climbing, and stretching
• Hand eye-coordination and manual dexterity to utilize camp equipment.
• Ability to live in a camp setting and work extended hours with daily exposure to sun, heat, and animals such as insects, snakes, bats, and horses, etc.

Other Requirements

• Able to maintain a flexible work schedule, including overnights, most weekends, and frequent evenings.
• Must have access to an automobile for travel within the jurisdiction, and proof of insurance and a safe driving record
• Must be a minimum of 25 years of age.
• Knowledge and acceptance of beliefs and principles of the Girl Scout movement; willing to register as a member of Girl Scouts of the USA .

Annualized starting rate of pay: $45,000; $46,000 if able to conduct business in English and Spanish.

GSWCF is an equal opportunity employer.