Case Management Associate Jobs (NOW HIRING)

Position Title & Department:

5649

The Division of Student Affairs seeks an individual with a strong commitment to inclusive excellence and a strong interest in working at a mission driven, faith-based institution. Responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission and commitment to creating an equitable, welcoming community for all.

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in inclusive excellence. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an inclusive excellence lens. We recognize our need for ongoing development in this area, and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.

Under the guidance of the Associate Dean of Student Success, the Associate Director for Case Management and Basic Needs Support leads the Case Management team and oversees the daily operations of Torero Food Pantry, providing specialized support for Torero students facing food, housing, and financial insecurity. This includes the aforementioned campus resources, as well as community, city, county, state and/or federal resources such as CalFresh, SNAP, and Medi-Cal applications, among others. The associate director will serve as the primary point of contact for the campus community and the case management team seeking or navigating basic needs assistance. When appropriate and as needed, the associate director may take the lead on specific student cases related to basic needs support. 

Duties and Responsibilities:

Leadership and Supervision 

• Serve as a standing member of the Student Affairs Coordinating Committee (SACC) 
• Support and facilitate training for case management processes and practices for new case managers and provide ongoing training and oversight
• Review incoming referrals and assign them to case management team as appropriate 
• Supervise the case managers and student employees supporting the Torero Food Pantry 
• Foster partnerships with external community organizations/agencies as appropriate 
• Supervision of student employees including recruitment, selection, training, and ongoing support
• Serve as point of escalation for complex case management concerns

Basic Needs Management and Support 

• Oversee the development of resources, programs, events, and services to support students' basic needs including housing, food, and employment
• Establish local and regional collaborative relationships and partnerships with business entities, community organizations, and local educational agencies pertaining to student basic needs
• Convene and lead a basic needs network of colleagues across campus 
• Lead the Torero Food Pantry efforts, ensuring
  • Supervision of student employees
  • Partner with food bank affiliates, housing resources, and other non-profit entities to support students to secure resources.
  • Manage basic needs initiatives registration process, review registration submissions, and inform students of pantry usage protocols.
  • Lead coordination campus food pantry services, including ordering, stocking, and quality control for food in the pantry
    • Stock pantry as necessary, receiving and recording pantry donations. Provide work guidance to student employees
    • Order, receive, and stock food items Maintain food quality controls.
• Conduct case management services for students seeking basic needs support
  • Conduct initial intake meetings to assess student needs and develop action plans for students
  • Maintain detailed records in compliance with department and university protocols
• Facilitate workshops and registration assistance for students seeking CalFresh and MediCal
• Collaborate with the Office of Parent and Family Relations for Torero Closet Shopping Days for students in need. 
• Stay apprised of changing federal and state guidelines.
• Participate in the development and implementation of goals, objectives, policies, and priorities for the basic needs initiatives
  • Research, implement, and administer protocols, procedures, and changing business practices and processes for assigned area
  • Develop and maintain handbooks, forms, and related policies and procedures. 
• Direct and provide oversight of marketing strategies to promote assigned programs, projects, and services. Plan and coordinate assigned program workshops, presentations, information sessions and events. 
• Maintain partnership and relationship with San Diego Food Bank, including facilitating site visits, submitting monthly reports and maintaining annual membership documentation.
  • Conduct San Diego Food Bank appointments and food pantry shopping.
• Maintain funding allocations and submit annual funding requests. o Monitor the program budget and expenditures from multiple funding sources.
  • Make recommendations regarding allocation of resources and expenditure of funds. 
• Maintain records for data and assessment

Case Management & Administration 

• Serve as liaison to campus resources
• Support case management team when staff are out of the office or positions are vacant
• Represent the Center for Student Success on various committees and at events, meetings, and trainings 
• Additional ad hoc committees and responsibilities

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Minimum Qualifications:

• Master's degree required, preferably in Higher Education, Social Work, Counseling or related field.
• Demonstrated deep commitment to inclusive excellence and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development. 
• Minimum 3 years of progressively responsible experience in higher education, student affairs, social work or related environment. Four or more years of related experience is preferred.
• Experience managing sensitive and private information with a high level of discretion. 
• Team oriented and demonstrate adaptability, initiative, and the ability to respond effectively to changing work conditions at the state, federal, and university level.

Preferred Qualifications:

• Experience working on interdisciplinary teams to support students of concern is preferred.

Performance Expectations - Knowledge, Skills and Abilities:

• Willingness to support the Catholic mission and vision of the University.
• Demonstrated practice of centering inclusive excellence in one's work including an ongoing commitment to personal learning and development in this area.
• Experience, knowledge and demonstrated practice of cultural competency and commitment to inclusive excellence. 
• Strong organizational skills with ability to handle several projects simultaneously.
• Strong written, oral, and interpersonal communication skills.
• Ability to keep accurate, detailed records.
• Extensive knowledge of basic needs resources and basic needs challenges that students in higher education may face. 
• Basic principles and practices of program development, coordination, and review. 
• Screening and interviewing techniques for the purpose of determining program eligibility. 
• Processes, procedures, and practices of budget preparation and administration. 
• Ability to perform work with a lens of trauma informed/healing centered engagement. 
• Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning the basic needs program area, functions, and resources. 
• Understands and has ability to support the needs of students who are former foster youth, are homeless, at risk of homelessness or face other basic needs challenges. 

$5,858.67 - $6,090.08 per month; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Hours: 37.5 hours per week

Closing date: June 23, 2026

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.