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Capacity Planner Jobs in Georgia (NOW HIRING)

VXI Global Solutions

WFM SP3; Cap Planner

Atlanta, GA · On-site +1

The Workforce Management (WFM) Capacity Planner is responsible for forecasting workload demand and translating it into strategic and operational staffing requirements to ensure service level ...

TireHub

Supply Planner

Atlanta, GA · On-site

The supply planner is responsible for managing a family of brands to maximize customer service outcomes while balancing inventory investment and optimizing capacity utilization. A strong candidate ...

ZF Group

Senior Planner / Scheduler

Gray, GA · On-site

Capacity planning and constraint management * Strong communication and problem-solving skills Why you should choose ZF in Gray Court, SC: * A supportive collaborative team environment * Annual ...

Arclin

Supply Planner

Alpharetta, GA · On-site

Supply Planner The Supply Planner role will be working onsite at our Alpharetta, GA headquarters ... Identify capacity bottlenecks and propose creative solutions to improve workflow and efficiency.

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Capacity Planner information

See Georgia salary details

$31.2K

$73.2K

$125K

How much do capacity planner jobs pay per year?

As of Jun 11, 2026, the average yearly pay for capacity planner in Georgia is $73,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $107,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Capacity Planner, annual salaries of $300,000 or more are typically found in senior or executive-level roles such as supply chain directors, operations managers, or strategic planners in large corporations. These positions often require extensive experience, advanced skills in data analysis and forecasting, and may include bonuses or profit-sharing components. Compensation varies based on industry, company size, and geographic location.

What is the role of a capacity planner?

A capacity planner is responsible for analyzing and forecasting an organization's production or service capacity needs to ensure resources meet future demand. They use data analysis, forecasting tools, and industry standards to optimize resource allocation, improve efficiency, and support strategic planning. This role often requires strong analytical skills and knowledge of supply chain or operations management.

What does a Capacity Planner do?

A Capacity Planner is responsible for analyzing and forecasting an organization’s resource needs to ensure that supply meets demand efficiently. They evaluate current utilization levels, predict future requirements, and develop plans to optimize the use of resources such as staff, equipment, or production facilities. Capacity Planners work closely with various departments to align capacity with business goals and prevent bottlenecks or shortages. Their role is critical in industries like manufacturing, IT, and logistics to maintain smooth operations and cost-effectiveness.

What Is a Capacity Planner?

A capacity planner oversees a department or unit at a production facility. As a capacity planner, your job duties include assessing and analyzing the unit’s production process, determining how to improve its system efficiency, and performing research to measure changes in production or market demand for products. You also write reports outlining your analysis and suggestions for management. The career typically requires a bachelor’s degree, preferably in supply chain management or industrial engineering, and relevant work experience. Additional qualifications include excellent analytical, organizational, and communication skills, along with problem-solving ability and attention to detail.

What are the key skills and qualifications needed to thrive as a Capacity Planner, and why are they important?

To thrive as a Capacity Planner, you need strong analytical skills, forecasting expertise, and a background in operations management or a related field. Familiarity with capacity planning software (like SAP, Oracle, or Excel), data analysis tools, and sometimes industry-specific certifications is important. Excellent communication, problem-solving abilities, and attention to detail help you collaborate across departments and respond to dynamic business needs. These skills ensure that organizations can optimize resources, meet demand efficiently, and minimize costs.

How does a Capacity Planner typically collaborate with other departments to ensure accurate forecasting?

Capacity Planners work closely with teams such as operations, supply chain, finance, and sales to gather the data needed for accurate forecasting. They regularly participate in cross-functional meetings to understand upcoming projects, production changes, and market demands. By maintaining clear communication and aligning on business goals, Capacity Planners help ensure resources are allocated efficiently and potential bottlenecks are addressed proactively. This collaborative environment helps drive continuous improvement and supports the overall success of organizational objectives.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day often include specialized roles such as senior management, certain consulting positions, high-level sales, or specialized medical professionals. These roles typically require extensive experience, advanced skills, certifications, or working in high-demand industries like finance, law, or technology. Compensation varies based on location, industry, and individual performance.

What job makes $10,000 a month without a degree?

A Capacity Planner typically earns between $70,000 and $120,000 annually, which can equate to around $10,000 or more per month depending on experience and industry. While a degree is not always required, strong analytical skills, supply chain knowledge, and proficiency with planning tools are important for high-paying roles in this field.
More about Capacity Planner jobs
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Capacity Planner jobs near you
Infographic showing various Capacity Planner job openings in Georgia as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,225 per year, or $35.2 per hour.
WFM SP3; Cap Planner

WFM SP3; Cap Planner

VXI Global Solutions

Atlanta, GA • On-site, Remote

Full-time

Posted 11 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The Workforce Management (WFM) Capacity Planner is responsible for forecasting workload demand and translating it into strategic and operational staffing requirements to ensure service level objectives are met in a cost-effective manner. This role supports both short-term execution and long-term workforce strategy by partnering closely with Scheduling, Real-Time, Operations, Finance, Recruitment, and Training teams.
The Capacity Planner plays a critical role in balancing customer experience, operational performance, and workforce efficiency through data-driven planning and scenario analysis.
Key Responsibilities
  • Forecasting & Demand Planning
  • Develop, maintain, and continuously improve short-term, mid-term, and long-term workload forecasts based on historical trends, seasonality, and business drivers
  • Forecast contact volumes, Average Handle Time (AHT), shrinkage, and productivity across channels
  • Analyze forecast performance and accuracy, identifying variance drivers and improvement opportunities
  • Incorporate business initiatives, promotions, product launches, and operational changes into demand forecasts
  • Capacity & Staffing Planning
  • Translate forecasts into interval-based staffing and capacity requirements
  • Develop headcount plans accounting for shrinkage, attrition, absenteeism, and ramp assumptions
  • Identify capacity gaps and surpluses and recommend mitigation strategies
  • Support hiring plans, ramp-up/down strategies, and resource mix optimization
  • Partner with Scheduling to ensure staffing plans are executable and sustainable
  • Scenario Modeling & Risk Management
  • Conduct "what-if" and sensitivity analyses to assess risks related to volume, AHT, shrinkage, or staffing changes
  • Model peak events, holidays, and worst-case demand scenarios
  • Develop contingency plans for unplanned attrition, demand spikes, or operational disruptions
  • Provide proactive recommendations to protect service levels and business outcomes

Stakeholder Collaboration
  • Work closely with Operations to align capacity plans with performance targets and delivery expectations
  • Partner with Finance to align staffing plans with budget and cost assumptions
  • Collaborate with Recruitment and Training on hiring volumes, class sizes, and onboarding timelines
  • Support Real-Time and Scheduling teams with planning insights and risk flags
  • Performance Analysis & Reporting
  • Track actual performance against forecasted demand and capacity plans
  • Perform root cause analysis for forecast, staffing, or service level variances
  • Produce regular and ad-hoc capacity plans, dashboards, and leadership summaries
  • Maintain accurate documentation of planning assumptions, methodologies, and decisions

Tools, Data & Governance
  • Maintain planning data within WFM platforms (e.g., IEX/Genesys, Verint, NICE, Aspect, Kronos)
  • Validate data accuracy and ensure integrity across forecasting and planning systems
  • Support audits, governance reviews, and client reporting requirements
  • Contribute to WFM process standardization and best-practice adoption

Required Skills & Qualifications
  • Bachelor's degree or equivalent work experience preferred
  • 2-5 years of experience in Workforce Management, Capacity Planning, Forecasting, or Analytics
  • Strong analytical, quantitative, and problem-solving skills
  • Proficiency in WFM tools and forecasting methodologies
  • Advanced Excel skills (formulas, pivot tables, lookups, modeling)
  • Strong understanding of contact center KPIs (Service Level, AHT, Shrinkage, Occupancy, Productivity)
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • High attention to detail and data accuracy

Preferred Qualifications
  • Experience supporting multi-skill or omni-channel environments (voice, chat, email, social media)
  • Experience in BPO or large contact center environments
  • Knowledge of financial modeling, cost optimization, or budget planning
  • Exposure to automation, forecasting enhancements, or advanced analytics

Key Competencies
  • Strategic and analytical thinking
  • Data-driven decision making
  • Planning and forecasting expertise
  • Cross-functional collaboration
  • Business and customer focus
  • Continuous improvement mindset

Key Performance Indicators (KPIs)
  • Forecast accuracy (volume, AHT, staffing)
  • Capacity vs. demand alignment
  • Service level performance vs. plan
  • Variance reduction and risk mitigation effectiveness
  • Timeliness and quality of capacity plans
  • Stakeholder satisfaction

Internal Eligibility Criteria:
  • No active PIP within the last 6 months
  • Good Attendance Record, 85% or higher for the last 90 days
  • QA Scores, 85% or higher average for the last 90 days
  • LOB KPIs at or above goal for the last 90 days
  • For lateral transfers, 6 months in current role/LOB
  • For promotions, no minimum tenure required
  • 1 year of previous leadership within a call center environment preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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