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Call Representative Jobs (NOW HIRING)

AO Globe Life

Remote Call Rep Specialist

$17.50 - $23/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

New

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

J Holdings

Customer Service Appointment Call Rep

Houston, TX · On-site

$13.50 - $17.25/hr

Unlimited Income - Start immediately **NO REMOTE OPTION -OFFICE LOCATION 77060 This position requires you to build relationships and make outbound calls using a CRM system. You will be paid hourly ...

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site +1

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

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Call Representative information

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How much do call representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.
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What states have the most Call Representative jobs?

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What are popular job titles related to Call Representative jobs?

For Call Representative jobs, the most frequently searched job titles are:

Call Representative jobs near you
Infographic showing various Call Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Clinical Call Representative (Part-Time)

Daytona Beach, FL • On-site

Fortrea
Health Care and Social Assistance • 10K+ employees
Learn more about Fortreaexternal

$15 - $19.25/hr

Part-time

Posted 3 days ago

New

Fortrea rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

    Summary of Responsibilities:

    • Receiving and placing calls from and to potential study participants.
    • Enter medical history and demographic information from potential study participants into computerized database.
    • Communicate study information to potential participants.
    • Phone screen participants according to the scripts provided for each study.
    • Schedule screening appointments for potentially qualified participants.
    • Confirm screening appointments.
    • Make recommendations for process improvement.
    • May assist in training new employees.
    • May ensure the website and phone system information is accurate and current.
    • May respond to all inquiries from participants from the Fortrea CRU email account.
    • Liaison with screening department in coordinating all necessary screening information needed for recruitment.
    • May assist with obtaining medical reports from General Practitioners.Cross-trained in other departments, as needed.
    • May assist in maintaining current recruiting manual.
    • May attend out-reach programs to recruit participants.
    • Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth.
    • Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner.
    • Performs other related duties as assigned.

    Qualifications (Minimum Required):

    • Required: USA HS Diploma or equivalent
    • Required: EUROPE Educated to GCSE or 'O' level standard.
    • Required: USA EUROPE Knowledgeable in computer programs (e.g. word processing). Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills. Ability to follow precise directions and read from a script. High degree of professionalism and customer service.

    Experience (Minimum Required):

    • Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
    • Required: EUROPE Typically, 1 - 2 years in customer service or call Centre. Knowledge of medical terminology preferred.

    Physical Demands/Work Environment:

    • Regularly required to sit.
    • Must be able to see (distinguish colors) and hear to meet the job requirements.
    • Must have excellent command of the English language in both oral and written form at all locations.
    • In Dallas must have excellent command of the Spanish language.
    • Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
    • Must be able to work a flexible schedule including evenings and weekends.

    Learn more about our EEO & Accommodations request here.

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