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Call Rep Jobs (NOW HIRING)

Coastal Health

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Coastal Health Call Representative - Specialty Practice Centralized Office Position Summary We are seeking a professional, customer-focused Call Representative to join our centralized office team.

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Coastal Health Call Representative - Specialty Practice Centralized Office Position Summary We are seeking a professional, customer-focused Call Representative to join our centralized office team.

Global Channel Management

Customer Call Center REP

Concord, NH · On-site

$15.50 - $20.25/hr

Customer Call Center Rep Concord, NH, United States $ 16.00 - 17.00 (US Dollar) About the job Customer Call Center Rep Customer Call Rep needs 1+ years experience Customer Call Rep requires: * Monday ...

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and ...

Sheakley

Nonprofit Outbound Call Rep

Blue Ash, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Sheakley

Nonprofit Outbound Call Rep

Blue Ash, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Sheakley

Nonprofit Outbound Call Rep

Cincinnati, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Dollar Bank

Loan Servicing Call Rep.

Canton, OH · On-site

$17.75 - $22.50/hr

The Loan Servicing Call Rep. provides a consistent, high-quality customer experience to create a lasting partnership by putting the customers first. The Loan Servicing Call Rep. is the relationship ...

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Call Rep information

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How much do call rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call rep?

To thrive as a Call Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is usually required. Patience, active listening, and a positive attitude are essential soft skills for building rapport with customers and handling challenging interactions. These skills help ensure efficient issue resolution, customer satisfaction, and overall success in a customer service environment.

How do call reps typically handle high call volumes and maintain quality customer service?

Call Reps often face periods of high call volume, which can be challenging. To manage this, they rely on strong organizational skills, effective use of scripts and knowledge bases, and prioritization of tasks. Most call centers provide ongoing training and support tools to help reps stay efficient and maintain service quality under pressure. Team leads and supervisors are also available for guidance, and regular team meetings help address any recurring issues and share best practices.

What is the difference between Call Rep vs Customer Service Representative?

AspectCall RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, insurance, financeRetail, telecom, banking, healthcare
Primary FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar credentials. Call Reps typically focus on phone-based communication, often in call centers, while Customer Service Representatives may work in various settings, including retail or healthcare. The main difference lies in the specific work environment and the nature of customer interactions.

Is a call center representative a good job?

A call center representative is a customer service role that involves handling inbound or outbound calls to assist clients. It typically requires good communication skills, patience, and familiarity with call center software; the job can offer flexible schedules and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position with potential for skill development.

What do I need to be a call representative?

To be a call representative, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software or basic computer skills. Prior experience is often not required but can be beneficial.

What does a call representative do?

A call representative, also known as a customer service representative, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use computer systems and communication skills to address customer needs efficiently and may work in call centers or office environments, sometimes requiring knowledge of specific software or protocols.
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What states have the most Call Rep jobs?

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For Call Rep jobs, the most frequently searched job titles are:

Call Rep jobs near you
Infographic showing various Call Rep job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Representative

Orange Park, FL • On-site

Coastal Health
Outpatient Health Care • 51 - 200 employees
Learn more about Coastal Healthexternal

$13.25 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Coastal Health

Call Representative – Specialty Practice Centralized Office

Position Summary

We are seeking a professional, customer-focused Call Representative to join our centralized office team. This role serves as the first point of contact for patients calling our specialty practice locations. The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple specialty offices.

Key Responsibilities

  • Answer and manage a high volume of inbound calls for multiple specialty practice locations, spine and pain, orthopedics and podiatry.
  • Schedule, reschedule, and confirm patient appointments.
  • Provide patients with accurate information regarding office locations, providers, services, and procedures.
  • Route calls to the appropriate departments, providers, or staff members as needed.
  • Document patient communications accurately in the practice management and electronic medical record systems.
  • Verify patient demographics and update records when necessary.
  • Assist with referral inquiries and insurance-related questions.
  • Handle patient concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality and comply with HIPAA regulations.
  • Meet established productivity, quality, and customer service standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous medical office, call center, or customer service experience preferred.
  • Experience with multi-line phone systems.
  • Strong verbal communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency with computer systems and electronic medical records preferred.
  • Knowledge of medical terminology is a plus.

Skills & Competencies

  • Exceptional customer service skills.
  • Professional phone etiquette.
  • Attention to detail and accuracy.
  • Problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Dependable and reliable attendance.

Benefits (customize as applicable)

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • Retirement plan
  • Career growth opportunities

Join Our Team

If you enjoy helping patients, thrive in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply and become part of our growing specialty practice team.

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Apply