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Call Rep Jobs (NOW HIRING)

Smith Clinesmith

Sales Call Representative

Dallas, TX · On-site

Our firm is hiring a Call Center Representative to be the first point of contact for individuals and families reaching out to our firm regarding potential nursing home abuse and neglect cases.

New

J Holdings

Phone Call Rep

Houston, TX · On-site

$13.75 - $17.25/hr

We help businesses grow through smart, creative, and results-driven digital marketing solutions. From social media management to email campaigns, advertising, and content creation, we empower brands ...

Neumo

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Job Summary The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem ...

Fortrea

Clinical Call Representative (Part-Time)

Dallas, TX · On-site

$14.25 - $18.25/hr

USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred. * Required: EUROPE Typically, 1 - 2 years in customer service or call Centre. Knowledge of medical ...

Fortrea

Clinical Call Representative (Part-Time)

Dallas, TX · On-site

$15.25 - $19.75/hr

USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred. * Required: EUROPE Typically, 1 - 2 years in customer service or call Centre. Knowledge of medical ...

Global Channel Management

Customer Rep

Syracuse, NY · On-site

$15.75 - $21.50/hr

Call center * Customer service Customer Rep duties: * Inbound call representative taking calls from regarding lens orders, order status, order tracking, remakes, general customer service inquiries

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Call Rep information

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How much do call rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call rep?

To thrive as a Call Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is usually required. Patience, active listening, and a positive attitude are essential soft skills for building rapport with customers and handling challenging interactions. These skills help ensure efficient issue resolution, customer satisfaction, and overall success in a customer service environment.

How do call reps typically handle high call volumes and maintain quality customer service?

Call Reps often face periods of high call volume, which can be challenging. To manage this, they rely on strong organizational skills, effective use of scripts and knowledge bases, and prioritization of tasks. Most call centers provide ongoing training and support tools to help reps stay efficient and maintain service quality under pressure. Team leads and supervisors are also available for guidance, and regular team meetings help address any recurring issues and share best practices.

What is the difference between Call Rep vs Customer Service Representative?

AspectCall RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, insurance, financeRetail, telecom, banking, healthcare
Primary FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar credentials. Call Reps typically focus on phone-based communication, often in call centers, while Customer Service Representatives may work in various settings, including retail or healthcare. The main difference lies in the specific work environment and the nature of customer interactions.

Is a call center representative a good job?

A call center representative is a customer service role that involves handling inbound or outbound calls to assist clients. It typically requires good communication skills, patience, and familiarity with call center software; the job can offer flexible schedules and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position with potential for skill development.

What do I need to be a call representative?

To be a call representative, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software or basic computer skills. Prior experience is often not required but can be beneficial.

What does a call representative do?

A call representative, also known as a customer service representative, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use computer systems and communication skills to address customer needs efficiently and may work in call centers or office environments, sometimes requiring knowledge of specific software or protocols.
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What states have the most Call Rep jobs?

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What are popular job titles related to Call Rep jobs?

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Call Rep jobs near you
Infographic showing various Call Rep job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Employee Concierge-Call Representative- Dept. 400

Shelby, NC • On-site

Arthur Services, Inc.
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Arthur Services, Inc.external

$15.25 - $20.50/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: Employee Concierge-Call Representative
Job Type: Full-time

Position Summary:
The Employee Concierge-Call Representative is responsible for providing prompt, professional service to clients, ensuring smooth department operations. The role involves handling client orders, tracking, and resolving issues, as well as supporting managers with various tasks related to communication and organization.
Key Responsibilities:
  • Process orders received via fax, mail, and phone
  • Provide order status updates and tracking information to clients
  • Handle customer inquiries and assist with returns and credit memos
  • Maintain accurate client records and documentation in the CRM system
  • Act as a backup switchboard operator when necessary
  • Follow company policies and procedures to ensure accuracy and customer satisfaction
Education & Experience:
  • High school diploma or GED required
  • 1-3 years of customer support or sales support experience, or equivalent
Skills & Experience:
  • Proficiency in Microsoft Office Suite
  • Strong organizational, time management, and communication skills
  • Excellent customer service skills, both over the phone and in person
  • Ability to multi-task, prioritize, and work efficiently under pressure
Core Competencies:
  • Creativity: Ability to generate new ideas and solutions
  • Perspective: Broader view on issues and challenges
  • Teamwork: Collaborative and supportive in team environments
  • Communication: Clear and concise in verbal and written communication
  • Decision-Making: Timely and accurate decision-making under pressure
  • Humility: Acknowledging mistakes and seeking solutions
Physical Demands:
  • Ability to sit, stand, and walk for extended periods
  • Occasional lifting of items up to 25 lbs
  • Visual abilities for near and far distances