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Call Rep Jobs (NOW HIRING)

AO Globe Life

Remote Call Rep Specialist

$17.50 - $23/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

J Holdings

Customer Service Appointment Call Rep

Houston, TX · On-site

$13.50 - $17.25/hr

Unlimited Income - Start immediately **NO REMOTE OPTION -OFFICE LOCATION 77060 This position requires you to build relationships and make outbound calls using a CRM system. You will be paid hourly ...

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site +1

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

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How much do call rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call rep?

To thrive as a Call Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is usually required. Patience, active listening, and a positive attitude are essential soft skills for building rapport with customers and handling challenging interactions. These skills help ensure efficient issue resolution, customer satisfaction, and overall success in a customer service environment.

How do call reps typically handle high call volumes and maintain quality customer service?

Call Reps often face periods of high call volume, which can be challenging. To manage this, they rely on strong organizational skills, effective use of scripts and knowledge bases, and prioritization of tasks. Most call centers provide ongoing training and support tools to help reps stay efficient and maintain service quality under pressure. Team leads and supervisors are also available for guidance, and regular team meetings help address any recurring issues and share best practices.

What is the difference between Call Rep vs Customer Service Representative?

AspectCall RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, insurance, financeRetail, telecom, banking, healthcare
Primary FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar credentials. Call Reps typically focus on phone-based communication, often in call centers, while Customer Service Representatives may work in various settings, including retail or healthcare. The main difference lies in the specific work environment and the nature of customer interactions.

Is a call center representative a good job?

A call center representative is a customer service role that involves handling inbound or outbound calls to assist clients. It typically requires good communication skills, patience, and familiarity with call center software; the job can offer flexible schedules and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position with potential for skill development.

What do I need to be a call representative?

To be a call representative, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software or basic computer skills. Prior experience is often not required but can be beneficial.

What does a call representative do?

A call representative, also known as a customer service representative, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use computer systems and communication skills to address customer needs efficiently and may work in call centers or office environments, sometimes requiring knowledge of specific software or protocols.
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Call Rep jobs near you
Infographic showing various Call Rep job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Clinical Call Representative (Part-Time)

Daytona Beach, FL

Fortrea
Health Care and Social Assistance • 10K+ employees
Learn more about Fortreaexternal

$15 - $19.25/hr

Part-time

Posted 5 days ago

Fortrea rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

    Summary of Responsibilities:

    • Receiving and placing calls from and to potential study participants.
    • Enter medical history and demographic information from potential study participants into computerized database.
    • Communicate study information to potential participants.
    • Phone screen participants according to the scripts provided for each study.
    • Schedule screening appointments for potentially qualified participants.
    • Confirm screening appointments.
    • Make recommendations for process improvement.
    • May assist in training new employees.
    • May ensure the website and phone system information is accurate and current.
    • May respond to all inquiries from participants from the Fortrea CRU email account.
    • Liaison with screening department in coordinating all necessary screening information needed for recruitment.
    • May assist with obtaining medical reports from General Practitioners.Cross-trained in other departments, as needed.
    • May assist in maintaining current recruiting manual.
    • May attend out-reach programs to recruit participants.
    • Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth.
    • Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner.
    • Performs other related duties as assigned.

    Qualifications (Minimum Required):

    • Required: USA HS Diploma or equivalent
    • Required: EUROPE Educated to GCSE or 'O' level standard.
    • Required: USA EUROPE Knowledgeable in computer programs (e.g. word processing). Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills. Ability to follow precise directions and read from a script. High degree of professionalism and customer service.

    Experience (Minimum Required):

    • Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
    • Required: EUROPE Typically, 1 - 2 years in customer service or call Centre. Knowledge of medical terminology preferred.

    Physical Demands/Work Environment:

    • Regularly required to sit.
    • Must be able to see (distinguish colors) and hear to meet the job requirements.
    • Must have excellent command of the English language in both oral and written form at all locations.
    • In Dallas must have excellent command of the Spanish language.
    • Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
    • Must be able to work a flexible schedule including evenings and weekends.

    Learn more about our EEO & Accommodations request here.

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