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Call Rep Jobs in Illinois (NOW HIRING)

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and ...

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

Trice Healthcare

Call Center Representative

Belleville, IL · On-site

$15.50 - $19.50/hr

Call Center Representative Assignment: 6 Months Contract Location: Belleville, IL 62226 Shift: 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for providing call ...

Tricehealthcare

Call Center Representative

Swansea, IL · On-site

$15.50 - $19.50/hr

Call Center Representative (10475051) Assignment : 6 Months Contract Location : Belleville, IL 62226 Shift : 10:30pm-6:30am and 2:30pm-11:00pm Note: Holidays and weekend varies. * Responsible for ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

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All JobsCall Rep JobsCall Rep Jobs in Illinois

Call Rep information

See Illinois salary details

$10

$17

$24

How much do call rep jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call rep in Illinois is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call rep?

To thrive as a Call Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is usually required. Patience, active listening, and a positive attitude are essential soft skills for building rapport with customers and handling challenging interactions. These skills help ensure efficient issue resolution, customer satisfaction, and overall success in a customer service environment.

How do call reps typically handle high call volumes and maintain quality customer service?

Call Reps often face periods of high call volume, which can be challenging. To manage this, they rely on strong organizational skills, effective use of scripts and knowledge bases, and prioritization of tasks. Most call centers provide ongoing training and support tools to help reps stay efficient and maintain service quality under pressure. Team leads and supervisors are also available for guidance, and regular team meetings help address any recurring issues and share best practices.

What is the difference between Call Rep vs Customer Service Representative?

AspectCall RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, insurance, financeRetail, telecom, banking, healthcare
Primary FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar credentials. Call Reps typically focus on phone-based communication, often in call centers, while Customer Service Representatives may work in various settings, including retail or healthcare. The main difference lies in the specific work environment and the nature of customer interactions.

Is a call center representative a good job?

A call center representative is a customer service role that involves handling inbound or outbound calls to assist clients. It typically requires good communication skills, patience, and familiarity with call center software; the job can offer flexible schedules and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position with potential for skill development.

What do I need to be a call representative?

To be a call representative, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software or basic computer skills. Prior experience is often not required but can be beneficial.

What does a call representative do?

A call representative, also known as a customer service representative, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use computer systems and communication skills to address customer needs efficiently and may work in call centers or office environments, sometimes requiring knowledge of specific software or protocols.
Call Rep jobs near you
Infographic showing various Call Rep job openings in Illinois as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,103 per year, or $17.4 per hour.

Inbound/Outbound Call Rep

Chicago, IL • On-site

AYS
11 - 50 employees
Learn more about AYSexternal

$16 - $20.50/hr

Other

Re-posted 15 days ago

Job description

About the job Inbound/Outbound Call Rep
REMOTE
Position: Inbound/Outbound Call Representative
Company Overview:
AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and generating sales for our clients through inbound and outbound calls. Our team is dedicated to delivering top-notch services and creating a positive impact on our clients' businesses.
Job Overview:
As an Inbound/Outbound Call Representative, you will be responsible for handling a high volume of inbound and outbound calls from customers. Your main goal will be to provide excellent customer service and generate sales for our clients. This is a full-time, on-site position at our office in Chicago, Illinois.
Key Responsibilities:
- Answer and make a high volume of inbound and outbound calls in a timely and professional manner
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints
- Identify and assess customers' needs to promote and sell our clients' products or services
- Meet or exceed sales targets by effectively closing sales and upselling additional products or services
- Maintain accurate and detailed records of all customer interactions
- Collaborate with team members to develop and implement strategies to improve customer satisfaction and increase sales
- Stay updated on product knowledge, sales techniques, and company policies and procedures
- Adhere to all company and industry regulations and guidelines
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or sales, preferably in a call center environment
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Ability to handle a high volume of calls and work in a fast-paced environment
- Proficient in using computer systems and software
- Ability to work independently and in a team setting
- Flexibility to work various shifts, including evenings and weekends
- Must be able to work on-site at our office in Chicago, Illinois
Why Work for AYS Inc?
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Positive and collaborative work environment
- Comprehensive training and ongoing support
- Chance to work with reputable clients and gain valuable experience in sales and customer service
If you are a motivated and customer-oriented individual with a passion for sales, we want to hear from you! Apply now to join our dynamic team at AYS Inc as an Inbound/Outbound Call Representative.

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