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Call Rep Jobs in Ohio (NOW HIRING)

Sheakley

Nonprofit Outbound Call Rep

Blue Ash, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Sheakley

Nonprofit Outbound Call Rep

Blue Ash, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Sheakley

Nonprofit Outbound Call Rep

Cincinnati, OH · On-site

We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80-100 outbound calls per day) focused on building partnerships with nonprofit organizations to ...

Dollar Bank

Loan Servicing Call Rep.

Canton, OH · On-site

$17.75 - $22.50/hr

The Loan Servicing Call Rep. provides a consistent, high-quality customer experience to create a lasting partnership by putting the customers first. The Loan Servicing Call Rep. is the relationship ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Representative We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers ...

Mark Rink.

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Call Center Representative We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our ...

Furniture Fair

Call Center Representative

Fairfield, OH · On-site

$15 - $18.75/hr

Call Center Representative | Fairfield, OH (Corporate HQ) Pay: 20/hr + Full Benefits Package Are you passionate about helping people? We're looking for friendly, customer-focused individuals to join ...

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Call Rep information

See Ohio salary details

$10

$17

$23

How much do call rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call rep in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call rep?

To thrive as a Call Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is usually required. Patience, active listening, and a positive attitude are essential soft skills for building rapport with customers and handling challenging interactions. These skills help ensure efficient issue resolution, customer satisfaction, and overall success in a customer service environment.

How do call reps typically handle high call volumes and maintain quality customer service?

Call Reps often face periods of high call volume, which can be challenging. To manage this, they rely on strong organizational skills, effective use of scripts and knowledge bases, and prioritization of tasks. Most call centers provide ongoing training and support tools to help reps stay efficient and maintain service quality under pressure. Team leads and supervisors are also available for guidance, and regular team meetings help address any recurring issues and share best practices.

What is the difference between Call Rep vs Customer Service Representative?

AspectCall RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, insurance, financeRetail, telecom, banking, healthcare
Primary FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar credentials. Call Reps typically focus on phone-based communication, often in call centers, while Customer Service Representatives may work in various settings, including retail or healthcare. The main difference lies in the specific work environment and the nature of customer interactions.

Is a call center representative a good job?

A call center representative is a customer service role that involves handling inbound or outbound calls to assist clients. It typically requires good communication skills, patience, and familiarity with call center software; the job can offer flexible schedules and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position with potential for skill development.

What do I need to be a call representative?

To be a call representative, you typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software or basic computer skills. Prior experience is often not required but can be beneficial.

What does a call representative do?

A call representative, also known as a customer service representative, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use computer systems and communication skills to address customer needs efficiently and may work in call centers or office environments, sometimes requiring knowledge of specific software or protocols.

What cities in Ohio are hiring for Call Rep jobs?

Cities in Ohio with the most Call Rep job openings:

Call Rep jobs near you
Infographic showing various Call Rep job openings in Ohio as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Nonprofit Outbound Call Rep

Blue Ash, OH • On-site

Sheakley
Professional, Scientific, and Technical Services • 201 - 500 employees
Learn more about Sheakleyexternal

Full-time

Posted 20 days ago

Job description


Job Summary: We are seeking a highly motivated Nonprofit Outbound Call Rep. This is a high-volume outreach role (80–100 outbound calls per day) focused on building partnerships with nonprofit organizations to identify and secure volunteer opportunities at local non-profit organizations for employees with temporary work restrictions. This role involves building and maintaining relationships with nonprofit organizations, educating them about the program, and coordinating placements to ensure a positive experience for both the employee and the nonprofit.

The ideal candidate will be a strong communicator, organized, and capable of managing outreach initiatives effectively.

Key Responsibilities

  • Conduct proactive outreach to nonprofit organizations via phone, email, and other communication channels to identify volunteer opportunities.
  • Clearly communicate program benefits to nonprofits, emphasizing the low-risk, no-cost nature of participation.
  • Secure positive placements by coordinating with volunteer coordinators or program managers.
  • Maintain accurate records of outreach activity, responses, and placements in company CRM or tracking systems.
  • Follow up to ensure successful placement outcomes and address any issues or concerns.
  • Develop and nurture relationships with local nonprofit partners to expand placement opportunities.
  • Provide regular reports to management on outreach performance, placement activity, and emerging opportunities.

Qualifications

Required:

  • Excellent verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to manage high-volume outreach while maintaining professionalism.
  • Positive, proactive, and solution-oriented attitude.
  • Comfort interacting with nonprofit organizations and explaining program logistics clearly.

Preferred:

  • Experience in inside sales, call center, or high-volume outreach required/preferred
  • Familiarity with CRM systems or volunteer management software.
  • Comfortable working toward daily call/activity goals
  • Knowledge of the local nonprofit landscape.