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Call Representative Jobs in Alabama (NOW HIRING)

Neumo

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Job Summary The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Signius, we pride ...

Signius

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location : Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Signius, we ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the ...

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All JobsCall Representative JobsCall Representative Jobs in Alabama

Call Representative information

See Alabama salary details

$9

$16

$22

How much do call representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call representative in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities in Alabama are hiring for Call Representative jobs?

Cities in Alabama with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

FileLocal Call Representative (On-Site)

Birmingham, AL • On-site

Neumo Group LLC.
See more jobs at Neumo Group LLC.external

$15 - $18.75/hr

Other

Re-posted 6 days ago

Job description

Filelocal Call Representative

The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps. This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.

Duties and Responsibilities:

  • Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
  • Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.
  • Collaborate with peers and development teams to communicate and implement solutions.
  • Maintain detailed records of customer interactions and solutions provided.
  • Perform other duties as assigned.

Qualifications and Experience:

  • Minimum of one year of customer service and/or technical support experience.
  • Experience in a help desk or call center environment is a plus.

Knowledge, Skills and Abilities:

  • Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.
  • Ability to operate a softphone system for call handling.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.

Work Environment :

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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