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Call Representative Jobs in Iowa (NOW HIRING)

Access Dubuque

Service Representative (Call Center)

Dubuque, IA · On-site

$14.50 - $18.75/hr

Service Representative (Call Center) Express Employment Professionals 1 Positions ID: 14186621 Posted On 06/19/2025 Refreshed On 08/30/2026 Job Overview Express Employment Professionals is seeking a ...

Apex Systems

Call Center Representative

Urbandale, IA · On-site

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

Apex Systems

Call Center Representative

Urbandale, IA · On-site

$15.25 - $19/hr

Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

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All JobsCall Representative JobsCall Representative Jobs in Iowa

Call Representative information

See Iowa salary details

$10

$16

$23

How much do call representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call representative in Iowa is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities in Iowa are hiring for Call Representative jobs?

Cities in Iowa with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $34,994 per year, or $16.8 per hour.

Call Center Representative

Cedar Rapids, IA • On-site

Physicians Clinic of Iowa
Health Care and Social Assistance • 201 - 500 employees
Learn more about Physicians Clinic of Iowaexternal

$15.75 - $19.75/hr

Other

PTO

Posted 8 days ago

Job description

Access Center Representative

At Physicians' Clinic of Iowa, we are focused on delivering quality patient care. We are seeking a full-time Access Center Representative. This position provides professional, courteous, and efficient telephone service while ensuring callers are connected to the appropriate department, provider, or resource.

Primary duties for this position include, but are not limited to:

  • Greet callers, determine the purpose of their call, and accurately direct or transfer calls to the appropriate department, provider, or staff member.
  • Provide general information regarding departments, location, hours of operation, and other frequently requested information.
  • Schedule appointments for department and providers.
  • Provide information to referring providers and patients.
  • Respond to patient inquiries received via the patient portal and enter and update patient information as needed.
  • Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies.
  • Remain knowledgeable of organizational departments, services, providers, and frequently requested information.

Qualifications:

  • Experience in a medical office and knowledge of medical terminology, preferred.
  • Proficiency (or ability to become proficient) in EMR and related computer systems.
  • Strong commitment to patient care and teamwork.
  • Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
  • Thorough understanding of safety regulations and best practices.

Why Join PCI?

  • Competitive salary and comprehensive benefits.
  • No nights or weekends.
  • Paid holidays and a generous paid time off program.
  • Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.

Apply