ZipRecruiter

Log In

1

Call Representative Jobs in Iowa (NOW HIRING)

Clarke County Hospital

Reg/Sched Rep | Call Center

Osceola, IA · On-site

$15 - $18.75/hr

REGISTRATION/SCHEDULING: · Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health ...

Clarke County Hospital

Reg/Sched Rep | Call Center

Osceola, IA · On-site

$15 - $18.75/hr

REGISTRATION/SCHEDULING: • Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health ...

Clarke County Hospital

Reg/Sched Rep | Call Center

Osceola, IA · On-site

$15 - $18.75/hr

REGISTRATION/SCHEDULING: · Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health ...

previous pagenext page

Showing results 21-40

All JobsCall Representative JobsCall Representative Jobs in Iowa

Call Representative information

See Iowa salary details

$10

$16

$23

How much do call representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call representative in Iowa is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities in Iowa are hiring for Call Representative jobs?

Cities in Iowa with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $34,994 per year, or $16.8 per hour.

Bilingual Call Center Representative - PHC Administrative Office

Des Moines, IA • On-site

Primary Health Care Inc
Hospitals • 201 - 500 employees
Learn more about Primary Health Care Incexternal

$17 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Answer incoming calls, provide information and assistance, and navigate patients through the organization.

  • Schedule appointments for medical, behavioral health, dental providers, and other services, while monitoring schedules for errors or overbooking.

  • Collect, verify, update, and document patient demographic, billing, and insurance information in the electronic health record.

Job description


As a Call Center Representative, you will answer incoming calls to the call center to ensure efficient and effective patient communication and scheduling for PHC’s medical and dental clinics.  You will provide excellent customer service while scheduling appointments and routing patient messages to appropriate recipients. 

This position works at the PHC Call Center which is located at our Administrative Office in Des Moines; this is not a remote position. This position will typically work 40 hours per week, Monday - Friday 8 AM - 5 PM. 


What You Will Do

  1. Answers incoming phone calls in a timely manner and routinely checks the queue to monitor calls holding, provides information and assistance, and properly and politely navigates patients through the organization. Uses de-escalation techniques when needed. 

  2. Schedules appointments for medical, behavioral health, and dental providers, as well as nurse visits and other services that require scheduling. Monitors schedules for errors or overbooking.

  3. Collects, verifies and updates, and accurately documents patient demographic, billing, and insurance information in the electronic health record.

  4. Follows protocols to properly screen and route calls and sends detailed messages through the electronic health record when needed.

  5. Collects patient payments over the phone.


Qualifications You Need

Required

  • A minimum of 1 year of experience in healthcare, human services or social services; or 2 years in customer service.

  • Ability to effectively communicate in English and Spanish verbally and in writing.   

  • Excellent customer service skills and commitment to service excellence.

  • Effective verbal and written communication skills.

  • Good problem-solving skills with ability to apply critical thinking.

  • Takes initiative and demonstrates dependability.

  • Team oriented with ability to collaborate effectively with others.

  • Listening and reading skills with ability to follow written and verbal instructions.

  • Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.

  • Detail oriented with a high degree of accuracy.

  • Prioritization skills.

  • Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.

  • Demonstrates professionalism with ability to remain calm in all situations and show empathy.


Preferred

  • Associate degree in related field.

  • Work experience in a call center, community health center, medical or dental clinic, or in the essential functions of the position.

  • Experience working with patient registration systems and electronic health records.

  • Experience using a multi line telephone system.

  • Experience working with and/or knowledge of clinical terminology and health insurance, including Medicare and Medicaid.


We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $17.00 - 21.25 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

  • Generous PTO accrual 

  • Eight paid holidays

  • License/certification fee reimbursement*

  • Paid time off for continuing education & continuing education reimbursement*

  • Tuition reimbursement program

  • 401k with company match

  • Medical insurance 

  • Dental insurance

  • Vision insurance

  • Life & disability insurance

  • Flexible spending & health savings accounts