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Call Representative Jobs in Waterloo, IA (NOW HIRING)

Regal Plastic

Customer Service Representative

Waterloo, IA · On-site

$16 - $19/hr

S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the ... This isn't a high-turnover call center job. You'll be building relationships with long-standing ...

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Ceasars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

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Call Representative information

See Waterloo, IA salary details

$10

$17

$24

How much do call representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call representative in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities near Waterloo, IA are hiring for Call Representative jobs?

Cities near Waterloo, IA with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Waterloo, IA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Customer Service Representative

Waterloo, IA • On-site

Safe Sanitary Homes & Solutions LLC
See more jobs at Safe Sanitary Homes & Solutions LLCexternal

$15 - $20.25/hr

Full-time

Posted 10 days ago

Job description

Job Posting: Customer Service Representative

Company: Safe Sanitary Homes & Solutions LLCJob Description

Safe Sanitary Homes & Solutions LLC, a leader in providing top-tier customer experience solutions, is excited to announce a vacancy for a Customer Service Representative. This is a Full-Time position, offering the flexibility of a work environment. We are dedicated to enhancing the quality and comfort of home environments, ensuring a seamless service delivery that puts the customer first. Join us to be part of a vibrant team committed to excellence and continuous improvement.

As a Customer Service Representative at Safe Sanitary Homes & Solutions LLC, you will play a crucial role in our mission to provide safe, sanitary solutions across a broad client base. We’re not just offering a job; we’re offering a gateway to a career full of possibilities. This role requires not only knowledge and skills but also a passion for helping others, a can-do attitude, and a drive to create meaningful experiences.

Duties and Responsibilities
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Follow communication procedures, guidelines, and policies on every interaction.
  • Take the extra mile to engage customers, ensuring a professional and friendly service at all times.
  • Work with customer service manager to ensure proper customer service is being delivered.
Requirements
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication skills and a customer-oriented focus.
  • Minimum of a high school degree; Higher education will be considered a plus.
  • Fluency in English; Additional languages are an advantage.
  • Ability to stay calm when customers are stressed or upset.