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Call Representative Jobs in Waterloo, IA (NOW HIRING)

Customer Service Representative

Jesup, IA ยท On-site

$14.75 - $20/hr

POSITION SUMMARY As a Customer Service Representative, you will play a critical role in keeping our ... If you need an accommodation during the application process, you may call our Application ...

We're looking for a B2B Outside Sales Representative to join our ever-evolving Genuis team and help ... Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes ...

Showing results 21-40

Call Representative information

See Waterloo, IA salary details

$10

$17

$24

How much do call representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call representative in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities near Waterloo, IA are hiring for Call Representative jobs?

Cities near Waterloo, IA with the most Call Representative job openings:

Infographic showing various Call Representative job openings in Waterloo, IA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Direct Sales Representative

Waterloo, IA โ€ข On-site

Mediacom Communications Corporation
Media and Telecomย โ€ขย 1 - 5K employees

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Job description

Position: Direct Sales Representative

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

We are seeking high-performance candidates that are looking to elevate themselves beyond the average sales professional. This position will sell internet services along with other Mediacom products including our video, home phone, and mobile services. We provide you with the tools and skills for your success. Paid training, sales tools, in field support from management team, weekly team meetings, team building and personal coaching. We are invested in helping you achieve and exceed company expectations.

Who Thrives Here:

  • Individuals who possess a natural drive and initiative, thriving in an environment where successful results are encouraged and rewarded.

  • Sales-driven performers, boasting a proven track record of excellence and dependability in their previous roles.

  • Individuals with a competitive spirit, who understand the importance of teamwork and are motivated by the challenge of setting and surpassing goals.

  • Candidates who are resilient in the face of adversity, seeing every obstacle as an opportunity to grow and excel.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

  • Unlimited commission potential!
  • Advancement opportunities!
  • Health, vision, and dental insurance!
  • Paid vacation, holidays and flex paid time off!
  • 401K with generous company match!
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
  • Education Enrichment up to $5,000 per year for qualified employees!
  • Employee Wellness Program!

Why choose us? As one of our Direct Sales Representatives you are an ambassador connecting with the communities in which you will work, demonstrating integrity and championing the Mediacom brand. We plan fun activities and team events throughout the year. Enjoying what you do here at Mediacom is important to us.

Position Responsibilities:

  • Obtain sales by canvassing door to door, using our proven sales techniques along with your skill sets to meet and exceed company sales targets.
  • Complete appropriate paperwork and present payment options for customer purchases.
  • Canvassing door to door daily from 11am - 8pm. This timeframe is when most prospects are home.
  • Performance updates provided by immediate Supervisor or Manager - we are here to support your success!
  • Travel within Mediacom territory. This can include state to state travel and up to two weeks at a time. Advance notice will be given for these trips and Mediacom covers costs of transportation, lodging and food allowance.
  • Outside of sales we give you other opportunities to shine. As a community ambassador for Mediacom, you may be giving a presentation in a team meeting, help train someone in the field, lead a team conference call or help plan team and community events.

Position Requirements:

  • High school diploma or GED required.
  • One year of direct sales or outside/fields sales experience preferred but not required - we will develop people with potential and a natural drive to succeed.
  • Must be sales driven, success driven, team-player with a positive people orientation.
  • Valid driver's license with a satisfactory driving record, proof of auto insurance, and access to a reliable personal vehicle required.
  • Excellent verbal and written communication skills.
  • Proficient with internet related devices (Tablets, smartphones, routers, modems, etc.).
  • Ability to work in all weather conditions.
  • Ability to travel to and from assigned territories and company office locations.
  • Ability to work flexible hours including evenings, weekends and holidays.
  • Some cities require solicitor's permits for door-to-door sales. As part of Mediacom's process to acquire a city permit, Direct Sales Representatives must successfully complete the required city application.

Get to know us:Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here:Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The salary for this position is $60,000.00 the first year ( a guaranteed first-year compensation package with a $40,000 base component and an additional $20,000 commission component.) At Mediacom, sales roles salaries are expressed as total targetcompensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role.When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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Employment Type: Full time