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Call Representative Jobs in Florida (NOW HIRING)

Coastal Health

Call Representative

Orange Park, FL

$13.25 - $16.50/hr

Coastal Health Call Representative - Specialty Practice Centralized Office Position Summary We are seeking a professional, customer-focused Call Representative to join our centralized office team.

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

Coastal Health Call Representative - Specialty Practice Centralized Office Position Summary We are seeking a professional, customer-focused Call Representative to join our centralized office team.

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site +1

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

AO Globe Life

Remote Call Rep Specialist

Tampa, FL · On-site

$15.50 - $20.50/hr

Medical reimbursement program for qualifying representatives * Company-supported life insurance * Union-supported work environment * Leadership conferences and professional development events

Bath Concepts

Call Center Representative

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Call Center Representative With more than 25 years of experience, One & Done Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath ...

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Call Representative information

See Florida salary details

$8

$13

$18

How much do call representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities in Florida are hiring for Call Representative jobs?

Cities in Florida with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Representative

Orange Park, FL

Coastal Health
Outpatient Health Care • 51 - 200 employees
Learn more about Coastal Healthexternal

$13.25 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Coastal Health

Call Representative – Specialty Practice Centralized Office

Position Summary

We are seeking a professional, customer-focused Call Representative to join our centralized office team. This role serves as the first point of contact for patients calling our specialty practice locations. The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple specialty offices.

Key Responsibilities

  • Answer and manage a high volume of inbound calls for multiple specialty practice locations, spine and pain, orthopedics and podiatry.
  • Schedule, reschedule, and confirm patient appointments.
  • Provide patients with accurate information regarding office locations, providers, services, and procedures.
  • Route calls to the appropriate departments, providers, or staff members as needed.
  • Document patient communications accurately in the practice management and electronic medical record systems.
  • Verify patient demographics and update records when necessary.
  • Assist with referral inquiries and insurance-related questions.
  • Handle patient concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality and comply with HIPAA regulations.
  • Meet established productivity, quality, and customer service standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous medical office, call center, or customer service experience preferred.
  • Experience with multi-line phone systems.
  • Strong verbal communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency with computer systems and electronic medical records preferred.
  • Knowledge of medical terminology is a plus.

Skills & Competencies

  • Exceptional customer service skills.
  • Professional phone etiquette.
  • Attention to detail and accuracy.
  • Problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Dependable and reliable attendance.

Benefits (customize as applicable)

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • Retirement plan
  • Career growth opportunities

Join Our Team

If you enjoy helping patients, thrive in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply and become part of our growing specialty practice team.

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Apply