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Call Center Vp Jobs (NOW HIRING)

VP Contractors

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Home Remodeling

Youngstown, OH · On-site

$15 - $25/day

If you're ready to work, get paid well, and be part of a solid team, VP Contractors wants you. Message us now or call/text to apply today. Let's build something great together. Company Description Vp ...

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Hope Credit Union

Call Center Manager

Jackson, MS · On-site

Senior Vice President, Retail Operations Supervise: Telephone Service Representatives Job Classification: Exempt, Full-time Location: Onsite Jackson, MS The Call Center Manager is responsible for ...

VP Contractors

Be Seen First

Home Remodeling

Youngstown, OH · On-site

$15 - $25/day

If you're ready to work, get paid well, and be part of a solid team, VP Contractors wants you. Message us now or call/text to apply today. Let's build something great together. Company Description Vp ...

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All JobsCall Center Vp Jobs

Call Center Vp information

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$79.5K

$163.2K

$262K

How much do call center vp jobs pay per year?

As of Jul 2, 2026, the average yearly pay for call center vp in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the key skills and qualifications needed to thrive as a Call Center VP, and why are they important?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.
More about Call Center Vp jobs
What cities are hiring for Call Center Vp jobs? Cities with the most Call Center Vp job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Call Center Vp jobs? States with the most job openings for Call Center Vp jobs include:
What job categories do people searching Call Center Vp jobs look for? The top searched job categories for Call Center Vp jobs are:
Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President of Technology and Security

Vice President of Technology and Security

Datamark, Inc.

El Paso, TX • On-site

$141K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as our Vice President of Information Technology and Security and contribute your expertise in a role where your impact truly matters!
The Vice President of Information Technology & Security must have experience in the contact center space to be considered for this role. This role is responsible for aligning the company's information technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. The VP of Information Technology & Security is ultimately responsible for ensuring maximum uptime, stability and security of the system for each project, facilitating optimal collaboration between teams such that all elements of each system function seamlessly together. This position provides oversight for all ongoing activities in IT to preserve the availability, integrity, compliance, and confidentiality of the organization's information resources and assets in compliance with applicable security policies and standards. This position is also responsible for evaluating the effectiveness of existing systems while directing the administration of security policies, activities, and standards surrounding the mitigation of information risk, and cybersecurity threats. This role will manage Global IT, software, AI and Security teams.
Requirements
  • Guides and mentors, the Director of IT, Director of Security, and the Director of Engineering to meet all company objectives. Lead the contact center space growth and technology.
  • Must have strong skillset in Contact Center Technology infrastructure and planning
  • Thinks strategically, anticipates future risks and trends, and incorporates them into the organizational plan for infrastructure, networking, and software.
  • Responsible for developing in-house experts to support Contact Center operations that will drive that technology effectively into operations.
  • Directs collaboration for the implementation of best practices for optimizing infrastructure, contact center support, networks, and software in tandem, improving system performance, and ensuring service-level requirements can be met.
  • Understands DATAMARK's core values and always lives up to the organization's values. Considers mission statement, vision, and core values when making decisions and acting.

Infrastructure:
  • Manages and develops a talented infrastructure, networking, and software team.
  • Designs and manages contact center infrastructure
  • Identifies and meets all of the expectations and requirements of internal and external customers.
  • Drives process-oriented methodology that can be audited and tracked for compliance within department, company, security and industry standards.
  • Responsible for the strategy, design and maintenance of our global technology infrastructure.
  • Develops mitigating action plans to address identified project risks and gaps.
  • Manages third party relationships for global outsourcing of IT services.

Engineering:
  • Manages the engineering development teams that deliver systems
  • Plans and directs the activities of internal and external software engineering teams to deliver systems that meet KPI's.
  • Leverages industry standards that yield delivery on time, on-budget initiatives for internal teams and external customers.
  • Manages third party relationships for global outsourcing of Engineering services.

Security & Compliance:
  • Oversee the Information Security Program for the global enterprise
  • Oversee the initiation, facilitation, and promotion of activities to create information security awareness throughout the organization.
  • Commissions the preparation and implementation of required information security policies, standards, procedures, and guidelines.
  • Partners with cross-functional teams through the design and development of new or updated products to detect, resolve and prevent risks. Manages all contact center security for clients
  • Oversee the design and operation of compliance auditing, monitoring, and improvement activities to ensure compliance both with internal security policies and procedures and applicable laws and regulations; ensures consistency of internal controls across departments.

Education Requirements:
  • BS/MS in Computer Science, Engineering, or related technical field

Field Experience:
  • Extensive knowledge of and experience with Call Center System Management including, but not limited to CCaaS, AI support technologies for the Call Center, IVR, CRM, WFM, QM.
  • At least 10 years of total IT field experience, including hands-on experience
  • At least 8 years of total Information Security experience, including hands-on experience
  • At least 8 years of total software industry field experience, including hands-on experience
  • At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives
  • At least 8 years in an executive leadership position
  • BPO global experience is highly preferred

Position Experience:
  • At least 15 years in a management position
  • At least 10 years in technology

Benefits
  • Health Care Plan: Medical, Dental, and Vision
  • Retirement Plan: 401k, IRA
  • Life Insurance: Basic, Voluntary, and AD&D
  • Paid Time Off: Public Holidays and Paid Volunteer Hours
  • Short-Term and Long-Term Disability
  • Training and Development
  • Wellness Resources
  • $225,000 Annual Salary

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

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