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Call Center Vp Jobs in Utah (NOW HIRING)

Pattern

VP of International

Lehi, UT · On-site

We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces ® . What is a day in the life of the VP of International?

Pattern

VP of International

Lehi, UT

We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces. What is a day in the life of the VP of International?

Pattern

VP of International

Lehi, UT

We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces ® . What is a day in the life of the VP of International?

Pattern Inc.

VP of International

Lehi, UT · On-site

$230 - $350/hr

We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces ® . We are looking for a VP of International to lead and ...

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

VP Of Customer Experience CAI Software builds purpose-built solutions that help manufacturers ... Global Center of Excellence (COE) * Scale consistent operating standards that enable predictable ...

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

VP of Customer Experience Accelerate Performance. About CAI Software CAI Software builds purpose ... Global Center of Excellence (COE) * Scale consistent operating standards that enable predictable ...

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All JobsCall Center Vp JobsCall Center Vp Jobs in Utah

Call Center Vp information

See Utah salary details

$72.4K

$148.6K

$238.5K

How much do call center vp jobs pay per year?

As of Aug 28, 2026, the average yearly pay for call center vp in Utah is $148,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,100.00 and $161,600.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What are the key skills and qualifications needed to thrive as a Call Center VP?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the most commonly searched types of Call Center jobs in Utah?

The most popular types of Call Center jobs in Utah are:

What are popular job titles related to Call Center Vp jobs in Utah?

For Call Center Vp jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Call Center Vp jobs in Utah look for?

The top searched job categories for Call Center Vp jobs in Utah are:

Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $148,588 per year, or $71.4 per hour.

Associate Vice President

University of Utah

Salt Lake City, UT

$170K - $187K/yr

Full-time

Retirement

Re-posted 14 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

386th of 625 rated colleges and universities

Job description

Details
Open Date 07/15/2026 Requisition Number PRN45659B Job Title Associate Vice President Working Title Asc Vice President for Student Engagement Career Progression Track EXE Track Level FLSA Code Executive Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday - Friday 8:00 am to 5:00 pm; occasional weeknights and weekends
VP Area President Department 00298 - Student Development/Research Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $170,000 - $187,000 Close Date 10/14/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The University of Utah is seeking a student-centered, dedicated, experienced, innovative, and collaborative individual to serve as the Associate Vice President for Student Engagement. This newly aligned position supports student wellbeing and success by strategically advancing student engagement units, priorities, and outcomes.
Reporting directly to the Vice President for Student Affairs, this position serves as a key member of the Student Affairs Leadership Team as they support 20+ departments within the division of student affairs. Departments and centers currently within this position's portfolio include: The Associated Students of the University of Utah, Bennion Center for Community Engagement, Center for Community and Cultural Engagement, Dream Center, Native Excellence and Tribal Engagement, Student Leadership and Involvement, and the A. Ray Olpin Union. Other departments that work closely with this leader include Fraternity & Sorority Life, Campus Recreation Services, Office of Residence Life, and the Student Experience Office.
Through adapting to evolving student needs and fostering transformative engagement experiences, this role directly contributes to division-wide goals of increasing student satisfaction, retention, and graduation among the university's 38,000+ students. At a time of growth, innovation, and opportunity, this is an exciting moment to join the University of Utah and make a lasting impact on the student experience.
About Student Affairs:

The Division of Student Affairs (https://studentaffairs.utah.edu/) is comprised of more than 20 departments dedicated to supporting student well-being, belonging, and success, with the goal of helping students discover their passion, people, and purpose. Guided by the Adapting to Student Needs Strategic Plan, Student Affairs prioritizes revitalizing student engagement and belonging while advancing initiatives related to signature campus events, engagement data collection, and collaborative marketing. The Associate Vice President for Student Engagement will play a pivotal role in shaping and advancing these efforts.
Responsibilities
  • Provide leadership and strategic oversight for a portfolio that currently includes Student Governance & Leadership, Bennion Center for Community Engagement, Center for Community & Cultural Engagement, Dream Center, Native Excellence and Tribal Engagement, Student Leadership & Involvement, and the A. Ray Olpin Student Union.
  • Recruit, supervise, and evaluate director-level staff, ensuring alignment of unit goals with divisional and institutional priorities while fostering professional growth and accountability.
  • Develop, implement, and assess a comprehensive, data-informed student engagement strategy that promotes connection, belonging, leadership, and overall student success throughout the university experience.
  • Oversee fiscal management of student engagement units, ensuring responsible stewardship of resources, development of increased revenue streams, and alignment of budgets with strategic priorities.
  • Build scalable models of student engagement to effectively serve an expanding and increasingly residential student population, ensuring resourcing, access, and sustainability in programs, facilities, and services.
  • Establish systems to collect, analyze, and interpret engagement data, leveraging technology to inform strategic planning, enhance assessment practices, and monitor trends in participation.
  • Partner with key campus and community stakeholders (e.g., Student Experience Office, Ute and Tribal Nations, Utah Pride Center, Office of General Counsel, Public Safety, Athletics, Residence Life, and University Marketing and Communications) to advance holistic and collaborative approaches to student engagement.
  • Track progress on divisional initiatives and institutional priorities, including advancing the Adapting to Student Needs Strategic Plan.
  • Represent the Division of Student Affairs at high-level meetings and committees, including university-wide working groups.

Minimum Qualifications
  • Master's degree in higher education, student affairs administration, counseling, public administration, or a related field required; doctorate preferred.
  • Minimum of 7-10 years of progressively responsible experience in student affairs, including direct staff supervision and program leadership.
  • Demonstrated success in developing, implementing, and assessing student engagement initiatives that enhance belonging, retention, and student success.
  • Experience supervising and mentoring professional staff, with a commitment to supporting staff development, accountability, and inclusive leadership practices.
  • Proven ability to analyze and apply data to strategic planning, program development, and assessment.
  • Excellent collaboration skills, with experience building partnerships across academic, administrative, and student organizations.
  • Strong communication, presentation, and facilitation skills, with the ability to represent student affairs at high levels of university governance and with community partners, donors, and government officials.
  • Demonstrated ability to effectively serve students from a variety of backgrounds, enhancing a sense of belonging and community across the student body.

Preferences Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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