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Call Center Vp Jobs (NOW HIRING)

Evolent

VP, Cardiovascular Medicine

Columbus, OH · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Indianapolis, IN · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Albany, NY · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

Vice President, Lending More Than A Job! Why do you work each day? To us, our jobs are not just ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Centerline

Vice President Data Center

Richmond, VA · On-site +1

Job Summary The Vice President(VP), - Data Center Services(DCS) will play a key leadership role in ensuring the successful sourcing and delivery of complex infrastructure projects within the data ...

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All JobsCall Center Vp Jobs

Call Center Vp information

See salary details

$79.5K

$163.2K

$262K

How much do call center vp jobs pay per year?

As of Jul 2, 2026, the average yearly pay for call center vp in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the key skills and qualifications needed to thrive as a Call Center VP, and why are they important?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.
More about Call Center Vp jobs
What cities are hiring for Call Center Vp jobs? Cities with the most Call Center Vp job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Call Center Vp jobs? States with the most job openings for Call Center Vp jobs include:
What job categories do people searching Call Center Vp jobs look for? The top searched job categories for Call Center Vp jobs are:
Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President of Operations

Vice President of Operations

Children's Happy Teeth & Happy Braces

Torrance, CA • On-site

$140K - $200K/yr

Full-time

Posted 23 days ago

Be an early applicant

Job description

VICE PRESIDENT OF OPERATIONS
Join Our Smiling Team!

Location: Torrance, CA
Employment Type: Full-Time | Executive Leadership

About Us

Children's Happy Teeth & Happy Braces is a fast-growing, privately owned dental organization dedicated to delivering high-quality care in a supportive and family-friendly environment. We are seeking an experienced and strategic Vice President of Operations to help scale our organization and drive operational excellence across all locations.

Position Overview

The Vice President of Operations will report directly to the CEO and work closely with the Senior Management Team to lead, optimize, and scale all operational functions of the organization. This executive team member will play a critical role in driving growth, improving performance, and ensuring an exceptional patient experience.

What we are looking for:
  • Minimum 5 yrs experience in DENTAL leadership- mid size DSO
  • Proven track record managing multi-site operations and scaling organizations
  • Experience in growth strategy, acquisitions, and new site development
  • Exceptional leadership, communication, and organizational skills
  • Passion for delivering high-quality patient care and building strong teams
What We Offer
  • Competitive executive compensation package
  • Performance-based incentives
  • Opportunity to lead and shape a rapidly growing organization
  • Collaborative and mission-driven culture
Key ResponsibilitiesOperational Leadership
  • Develop and execute short- and long-term strategic and operational plans
  • Oversee company-wide operations to ensure efficiency, quality, and cost control
  • Lead initiatives that improve productivity, patient care, and overall business performance
Financial & Business Management
  • Oversee P&L performance at office, regional, and organizational levels
  • Implement operational strategies that support revenue growth and profitability
Growth & Expansion
  • Lead organic growth initiatives including new office development and acquisitions
  • Identify and negotiate new site opportunities (De Novo offices)
  • Develop and manage strategic partnerships
Marketing & Patient Experience
  • Oversee patient acquisition and retention strategies
  • Guide marketing and outreach initiatives, including B2B strategies
  • Support the development of call center operations and patient communication systems
Team Leadership & Culture
  • Build, mentor, and lead high-performing management teams
  • Foster a culture of accountability, integrity, and patient-centered care
Quality & Risk Management
  • Implement clinical quality control and operational risk management programs
  • Ensure compliance with regulatory requirements and internal standards
Technology & Innovation
  • Identify and implement systems and technologies to improve operational efficiency
  • Lead the development of scalable processes across departments
How to Apply

Please submit your resume and a brief cover letter outlining your leadership experience and vision for operational excellence.